Fax Software

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This topic contains 5 replies, has 0 voices, and was last updated by  Anonymous 17 years ago.

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  • #3222

    Anonymous
    Member

    My fax software was working but it stopped. It appears to drop the connection during “training”. Any suggestions?

    #6096

    Anonymous

    Frank, is this specific to one machine you are sending to or have you tried other fax machines? If something has changed recently on your system, you might have some sort of conflict causing the faxing to fail. What type of fax modem are you using? and what are your settings in WinFax?

    #6097

    Anonymous
    Member

    I haven’t installed the fax software the other machines. My scanner is attached to this specific machine. I’ll will see if it’ll work on my laptop.

    Here are the settings:
    Made sure ECM was unchecked, and;
    Lowered connection speeds to 2400, and;
    Disabled FIFO

    I’m using an external Motorola VoiceSurfr 56K modem to send faxes.

    Under the General Tab:
    Communication Port – TAPI
    Initialize – 19200
    Volume on – Until Connected
    Modem Type – Class 1

    Fax Tab:
    Modem Connected to a Regular or Cellular (PCS/GSM digital)

    Initial String Sequence –
    1) AT&F&D2&C1&K3S7=55
    2)
    3)
    4)

    Flow Control – AT&K3

    Use hardware flow control – CHECKED

    Reset – ATZ

    I’ve run all the modem diagnostics I could find. It checks out OK

    Thanks

    #6098

    Anonymous
    Member

    I finally got a resolution on the Failure to train. Perhaps I can save someone a tech support call (&#3630.00).

    Disable all compression in Winfax Program Setup/ Modem & Comm Devices/Properties/Fax (tab)/(look under options)uncheck all boxes.

    Also remember to clear the temp files on your hard disk.

    Frank

    #6099

    Anonymous
    Member

    Thanks for your feedback Frank.

    #6100

    Anonymous
    Member

    FYI – The exact informational fix is located on the Symantec WinFax Knowledge Base.

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