[Anonymous]

My fax software was working but it stopped. It appears to drop the connection during “training”. Any suggestions?

[Anonymous]

Frank, is this specific to one machine you are sending to or have you tried other fax machines? If something has changed recently on your system, you might have some sort of conflict causing the faxing to fail. What type of fax modem are you using? and what are your settings in WinFax?

[Anonymous]

I haven’t installed the fax software the other machines. My scanner is attached to this specific machine. I’ll will see if it’ll work on my laptop.

Here are the settings:
Made sure ECM was unchecked, and;
Lowered connection speeds to 2400, and;
Disabled FIFO

I’m using an external Motorola VoiceSurfr 56K modem to send faxes.

Under the General Tab:
Communication Port – TAPI
Initialize – 19200
Volume on – Until Connected
Modem Type – Class 1

Fax Tab:
Modem Connected to a Regular or Cellular (PCS/GSM digital)

Initial String Sequence –
1) AT&F&D2&C1&K3S7=55
2)
3)
4)

Flow Control – AT&K3

Use hardware flow control – CHECKED

Reset – ATZ

I’ve run all the modem diagnostics I could find. It checks out OK

Thanks

[Anonymous]

I finally got a resolution on the Failure to train. Perhaps I can save someone a tech support call (&#3630.00).

Disable all compression in Winfax Program Setup/ Modem & Comm Devices/Properties/Fax (tab)/(look under options)uncheck all boxes.

Also remember to clear the temp files on your hard disk.

Frank

[Anonymous]

Thanks for your feedback Frank.

[Anonymous]

FYI – The exact informational fix is located on the Symantec WinFax Knowledge Base.

[Author]

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