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September 25, 2001 at 4:12 am #3222
Anonymous
MemberMy fax software was working but it stopped. It appears to drop the connection during “training”. Any suggestions?
September 25, 2001 at 11:25 pm #6096Anonymous
InactiveFrank, is this specific to one machine you are sending to or have you tried other fax machines? If something has changed recently on your system, you might have some sort of conflict causing the faxing to fail. What type of fax modem are you using? and what are your settings in WinFax?
September 26, 2001 at 3:27 am #6097Anonymous
MemberI haven’t installed the fax software the other machines. My scanner is attached to this specific machine. I’ll will see if it’ll work on my laptop.
Here are the settings:
Made sure ECM was unchecked, and;
Lowered connection speeds to 2400, and;
Disabled FIFOI’m using an external Motorola VoiceSurfr 56K modem to send faxes.
Under the General Tab:
Communication Port – TAPI
Initialize – 19200
Volume on – Until Connected
Modem Type – Class 1Fax Tab:
Modem Connected to a Regular or Cellular (PCS/GSM digital)Initial String Sequence –
1) AT&F&D2&C1&K3S7=55
2)
3)
4)Flow Control – AT&K3
Use hardware flow control – CHECKED
Reset – ATZ
I’ve run all the modem diagnostics I could find. It checks out OK
Thanks
September 27, 2001 at 4:42 pm #6098Anonymous
MemberI finally got a resolution on the Failure to train. Perhaps I can save someone a tech support call (ฮ.00).
Disable all compression in Winfax Program Setup/ Modem & Comm Devices/Properties/Fax (tab)/(look under options)uncheck all boxes.
Also remember to clear the temp files on your hard disk.
Frank
September 28, 2001 at 3:51 am #6099Anonymous
MemberThanks for your feedback Frank.
December 10, 2001 at 3:19 am #6100Anonymous
MemberFYI – The exact informational fix is located on the Symantec WinFax Knowledge Base.
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