[Stevie]

Because I upgraded to Windows XP Home, I upgraded my WinFax Pro 10 to WinFax Pro 10.03.

All works fine, but there is one annoyance: When I click “print” in my word processor and specify WinFax, I get this message:

“WinFax is not active for this User Account. Please start the controller and try again.”

Then I manually start the controller, and all proceeds normally.

As in my old WinFax setup, I don’t start the WinFax controller at boot-up. In the old setup, the controller came up automatically whenever I started to send a fax. How do I make it do that in my new set-up?

[Administrator]

does this happen with all programs when you print to WinFax, or only with the specific Word Processor you are using?

[Stevie]

I tried it with Word Pro, Word, TextPad, and Excel. Same error message every time.

[Administrator]

make sure compatibility mode is not turned on (not checked) for these applications in the winfax installation folder

wfxctl32.exe
faxmng32.exe
wfxmod32.exe

To set the compatibility properties for a program :

1. Right-click the program icon on your desktop or the shortcut on the Start menu for the program you want to run, and then click Properties.

2. Click the Compatibility tab, and change the compatibility settings for your program.

Edited By Moderator on 1224559331

[Stevie]

The compatibility settings are not the problem. They all are UNchecked for all three files you list.

[Administrator]

do you have both wfxsnt40.exe and wfxswtch.exe active in the task lisk before printing to the WinFax PRO printer driver?

bring up the Task Manager (click here if you are unsure how to do this)
http://support.microsoft.com/kb/323527
once the Task Manager is up, click on the Processes Tab.
Check to see if both “wfxsnt40.exe” and “wfxswtch.exe” are active. If you don’t see both of these programs, then its possible you removed them from your Windows startup, or they were not installed with WinFax PRO.

[Stevie]

These files are among those listed in “Processes”:

wfxsnt40.exe

wfxsvc.exe

wfxswitch.exe

[JohnD]

I believe this is a problem with 10.02 and 10.03 versions. Previous versions would automatically start the controller if it wasn’t already active,

Do you have “Fast User Switching” enabled in Windows XP?
http://support.microsoft.com/kb/279765

[Stevie]

Both “Use the Welcome Screen” and “Use Fast User Switching” are checked.

[Stevie]

Do you suppose upgrading to WinFax PRO 10.04 would solve this problem?

[Administrator]

No. WinFax PRO 10.04 will not likely correct this problem.

I reproduced the problem on a Windows XP SP2 PC with WinFax PRO 10.03

When you click on Help, About Message Manager, then click System Info. What is listed under Operating System?

[JohnD]

The question is treated as abandoned.

WinFax Tools – Fix Startup Errors should correct this issue.

[Author]

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