[jazonnn]

Some background:
WinFax Pro 10.02, WinXP Home Version 2002, SP2 (OEM install) [ Emachine T5026 ]
I did the Region/Languages Settings thing & closed all programs.
I custom installed and only installed the program.

In ProgramSetup if I try to add my dialing number I get a General Protection Fault Error, and I’m dumped from the setup back to WFP manager.

Any ideas why this is still happening.

[jazonnn]

So I tried to add a recieptiant.
I can type a name, anything else crashes WinFax Pro and then WFP disappears (dropping be back to my desktop).

I’ve uninstalled, reinstalled using the default install.
Same problem.

I’d like to mention that after the first 2 installs, when I get to the CSID section I just enter it then click next.
Because adding a fax/phone number crashes the installer, I reboot and there was no Winfax pro icons.
Forcing me to delete it through the Control Panel’s “Add/Remove Software” function.

The Region/Languages Settings thing doesn’t see to help me at all, but I did notice there’s a checkmark in the option for “Install support for east asian languages”.
And the Standards/Formats is English (USA) with the Region set to Canada.
Do either regional setting make a difference?

[Administrator]

Try this,

find WTNSETUP.EXE in your WinFax directory. Right-click it and then click on the Compatibility Tab. Enabled the option “Disable Advanced Text services…”

do the same for “FAXMNG32.EXE”

then double-click WTNSETUP.EXE and just go through the setup wizard again, seeing if it still crashes when you enter your Fax Number during setup.

[jazonnn]

Thanks Moderator, I tried it but wtnsetup still crashes.

There must be a DLL version conflict or something like that.
So what happens if I run the DCOM95.EXE and 40COMUPD.EXE???

I also noticed the DEBUGON.REG and DEBUGOFF.REG in the WinFax folder.
Is there a usage guide on the Debug?

[JohnD]

@jazonnn wrote:

Thanks Moderator, I tried it but wtnsetup still crashes.

There must be a DLL version conflict or something like that.
So what happens if I run the DCOM95.EXE and 40COMUPD.EXE???

I also noticed the DEBUGON.REG and DEBUGOFF.REG in the WinFax folder.
Is there a usage guide on the Debug?

dcom95 and 40comupd are update files for windows 95/98 and nt., they are not required

debug is only used for debugging after the program has been installed.

you can try turning off Support For East Asian Languages, plus set your Region to USA. Reboot the PC then try the install. Also turn off any Anti-Virus software during the Installation.

[jazonnn]

Many thanks JohnD 🙂

I Unchecked the Asian Languages support.
Then I went to “Details” then “Advanced” tab
Uncheck “Extend support of advanced text service to all programs.”
And Unchecked the other option below it too.
Clicked Apply, then OK.
Restarted the computer
(I’d left the “Location” in “Region Options” as Canada, but as it turns out its OK)

But Now the setup works, I can add phone numbers into the address book too.
software seems fine. 😀

I tried faxing but it came out on the fax machine here instead of faxing to there.
I think I’ll have to track the wiring down. :O

[jazonnn]

Well I’m sure I wire something wrong.

DSL and DSL Filter on a splitter in the phone socket.
Fax machine and my PC’s fax on a splitter which connects to the back of the DSL Filter.

I think its the second splitter on the back of DSL Filter.
I wonder if a 3way splitter and 2 DSL Filters (one for each fax) would work?

I’ll monkey around with that tommorrow.

[Administrator]

@jazonnn wrote:

Well I’m sure I wire something wrong.

DSL and DSL Filter on a splitter in the phone socket.
Fax machine and my PC’s fax on a splitter which connects to the back of the DSL Filter.

I think its the second splitter on the back of DSL Filter.
I wonder if a 3way splitter and 2 DSL Filters (one for each fax) would work?

I’ll monkey around with that tommorrow.

any fax machine connected on the same line with your fax modem can detect CNG tones and print out the fax.

solution is:

disconnect the fax machine
or
connect the fax machine on a different phone line so it is not split with the fax modem.
or
turn off detecting CNG tones on the fax machine (see your fax machine manual)

[jazonnn]

Well that explains a lot, thanks. 🙂
While looking in the manual for the CNG tones I found out that it’ll support another fax machine/modem if it’s plugged into the fax machine’s phone jack.
So I think it all works fine now, thank you all for your help. 😀

Jay

[Author]

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