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  • #4056
    dwalters711
    Member

    The program hangs on the initial WinFax “Winfax Symantec Licencesed To ” Page. Cannot use task manager to end this popup page. Setup as host station, no other user logged in. Unable to log in to message manager or to exit to escape, winfax shorcut does not appear in ststem try to give me a way out either.

    #8945
    admin
    Keymaster

    What exactly is the “Winfax Symantec Licencesed To ” Page? Can you describe what this page looks like, or what it contains?

    Is this a new installation ? What version of Windows (XP sp?)

    #8946
    dwalters711
    Member

    the Winfax Pro page that initially appears before the program loads showing the Winfax PRO logo, Licensed to and Company info.

    Running XP sp3.

    #8947
    admin
    Keymaster

    In this case then it is freezing before it displays the Message Manager folders/phonebooks and logs. This could be a problem with the send/receive logs. If you have a large amount of faxes in your send/receive logs this could be a problem.

    1. In WinFax Tools, click on Logs & Phonebooks option.
    2. Click “Check Send/Receive Limits” to see the percentage full. Anything over 50% is a problem (or will be a problem)
    3. Try rebuilding the default send/receive log. click on Rebuild Logs & Phonebooks. Click Yes to rebuild. Select the “status.wfb” file from the list, click Open.

    and also try “No Pages Fix” option and click Yes to the options that appear.

    #8948
    dwalters711
    Member

    checked send and recieve limits. One of the two is at 73% the other at 14%. Erased lots of old faxes. reran tool and numbers did not budge. Did the rebiuld as suggested, except “default.wfb” did not exist, just my-ph-bk.wfb and one other. Problem has dissipated, but not disappeared.

    #8949
    admin
    Keymaster

    @dwalters711 wrote:

    checked send and recieve limits. One of the two is at 73% the other at 14%. Erased lots of old faxes. reran tool and numbers did not budge. Did the rebiuld as suggested, except “default.wfb” did not exist, just my-ph-bk.wfb and one other. Problem has dissipated, but not disappeared.

    If you do not have default.wfb then you select “status.wfb”, this one of files for the main send/receive log database.

    If the numbers of send/receive limits did not change then you still have excessive amount of faxes in your folders. It will still be a problem. WinFax will slow down and it will take a long time for WinFax to open (if it opens at all) . Try also checking the wastebasket and deleting any files that are still in the wastebasket folder within WinFax. The default send and receive logs should not be used for long term storage of faxes. This will cause problems in WinFax as you are experiencing now.
    http://www.getfaxing.com/winfax/2009/08/18/organizing-your-faxes-with-the-winfax-pro-message-stores/

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