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  • #3612
    Novice
    Member

    I backup the entire data folder under the Program Files/Winfax folder via Windows backup. I had a hard drive crash. I was able to do the restore without any issues and can even fiew all the files. However, after reinstalling WinFax, when I start the program, the faxes are not displayed. Again, they are there, but WinFax simply is not recognizing them. Any help would be very much appreciated. Version 10.02.

    #7407
    admin
    Keymaster

    @Novice wrote:

    I backup the entire data folder under the Program Files/Winfax folder via Windows backup. I had a hard drive crash. I was able to do the restore without any issues and can even fiew all the files. However, after reinstalling WinFax, when I start the program, the faxes are not displayed. Again, they are there, but WinFax simply is not recognizing them. Any help would be very much appreciated. Version 10.02.

    it all depends how the faxes were originally stored, did you have seperate message stores?

    did you reinstall the same version ?

    #7408
    JohnD
    Participant

    if you had a default setup, and everything is restored back to the original setting, then the faxes should appear. but it if wasn’t, then you will not see the data even though it might be copied to the proper directory. there are registry keys and paths the may be completely different or missing etc.

    #7409
    Novice
    Member

    I reinstalled the exact same version. It was a basic setup of WinFax 10.02. I just let the program pretty much install itself.

    This is what has me puzzled. The messages should show.

    I must not have had different message stores because I do not know what that means. The faxes were all stored in the typical directory (Program Files/WinFax/Data).

    I even restored them to another system and copied them to the new drive, which did not work.

    #7410
    admin
    Keymaster

    one possible reason for blank send/receive log.

    the log files are stored in status*.* files, there should be about 15 or more of these files in your backup directory. If they don’t exist, winfax creates a new clean set of them, resulting in a blank send/receive log as if you were starting new.

    so when you backed up your winfaxdata directory, you need to ensure those status*.* files were also backed up,and that you properly copied back to the new winfaxdata directory. Its possible that Windows backup will “skip” files in use, or fail to backup when files are in use. So, if you did the backup while WinFax was running (Controller or Fax Service), these log files are in use and may be missing in your original backup. Just a theory but may be what is happening here.

    #7411
    Novice
    Member

    @Moderator wrote:

    one possible reason for blank send/receive log.

    the log files are stored in status*.* files, there should be about 15 or more of these files in your backup directory. If they don’t exist, winfax creates a new clean set of them, resulting in a blank send/receive log as if you were starting new.

    so when you backed up your winfaxdata directory, you need to ensure those status*.* files were also backed up,and that you properly copied back to the new winfaxdata directory. Its possible that Windows backup will “skip” files in use, or fail to backup when files are in use. So, if you did the backup while WinFax was running (Controller or Fax Service), these log files are in use and may be missing in your original backup. Just a theory but may be what is happening here.

    This has to be the reason. I am looking at the backup file and only seeing one of those files. While on the new installation, there are approximately 15. I am guessing that this particular system had the “Message Manger” open and these files were not included.

    No solution to the above?

    I am still abel to view the individul files by clicking on them, but would prefer them to be back in WinFax.

    #7412
    admin
    Keymaster

    if you have sub-folders in your backup directory, you might want to take a look at their contents because they might contain a backup (maybe an older version) of the status*.* files, which you might be able to use.

    otherwise, without the original status*.* files, you cannot properly view the faxes in WinFax via the log structure.

    One alternative is to “import” them as attachments. All the FXR (are received faxes) and the FXD are sent faxes.
    FXS are attachment files created. CVR files are cover page text files.

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