Fax Software

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  • #3287
    Tis Sedo

    I am using standalone PC only to receive faxes (a lot of faxes). On Win98 it was working for 5 years with no problems. Than blank pages start show up when I am printed from WinFax. Than speaker on the modem went south. So I’ve decided it’s time to get new modem and wipe the hard drive and do complete new install of XP SP2. (500Mhz PII)

    I bought USR5699B modem and install everything from scratch.
    Everything works, except out of, say, 20 pages I could get 3 or 4 incomplete pages(only the first inch or so is shown), or it will trancate all the pages in 2-3 pages fax, or receive first inch of the first page and drop the line. I receiving faxes from different people, different fax machines and this error is not depends on any particular correspondent.

    I’ve installed new phone line, changed modem to USR External, followed all the advices I could find on USR and Symantec sites.
    It’s like a nightmare. I am about to start looking for another software package. My problem i need some of WinFax extended capabilities of archiving messages.

    Now the fun part: on the same line with crappy $16 modem another PC getting all the faxes with no f… problem.
    The only difference is that the “good” one has 10.03 and the “bad” one 10.02 on XP SP2. But as far as I know, since this is not a sharing issue, I don’t need the 10.03 or 10.04 soft.


    Tis Sedo


    What modem model are you using now?

    Tis Sedo

    Sportster Voice External 001784-00 via serial cable.
    Also showing as 005684-00 or 005685-00 on USR Web site


    What are your current settings in WinFax? (Com or tapi mode? initialization string, flow control etc.)

    In Windows, open Phone and Modem options from Control Panel, select Modems, then properties, diagnostics, query modem. This will give you ATI3 , ATI4 command responses. Post the results here.

    Edited By Moderator on 1121653483

    Tis Sedo

    Tapi mode
    ATI3: U.S. Robotics Sportster 56000 Voice V4.1
    U.S. Robotics Sportster 56000 Voice Settings…

    B0 E0 F1 M1 Q0 V1 X4 Y0

    &A3 &B1 &C1 &D2 &G0 &H1 &I0 &K1
    &M4 &N0 &P0 &R2 &S0 &T5 &U0 &Y1

    S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002
    S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000
    S15=000 S16=000 S18=000 S19=000 S21=010 S22=017 S23=019
    S25=005 S27=000 S28=008 S29=020 S30=000 S31=128 S32=002
    S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S41=000
    Winfax init strring #1: AT&F&C1&D2&H1S7=55
    Hardware flow control
    I’ve uninstalled 10.02 and installed 10.03 – no difference

    Look like it is incompatibility between USR and Brother fax machines – I pinpointed the problem to only two places, and both of them has Brothers. I am not sure what model they have, but if it will help you, I’ll find out.
    Like I said before, my other two PC’s (one with Conexant, one with Lucent) having no problem with these faxes. I wish, I can use one of those machines as a main receiver, but…


    Yes, there are problems with Brother and I believe some Sharp Fax Machines. This has been a problem with US Robotics for many years.

    You can try adding ATS36=0 (thats a zero) in the line #2 or next blank initialization string line , or add it immediately after the S7=55 in line 1, so line 1 reads :


    (Here we don’t add the AT in front of the S36=0 because its already there in the start of the initialization string) if you add it to line 2, make sure you add the AT, so it reads ATS36=0)

    If that does not work, try replacing 0 with 6 or 8. This can be done in Modems and Communications Devices in Program Setup.

    See if that helps.

    Another idea–If you know a specific modem works, why not install that same type of modem on this PC?

    Edited By Moderator on 1121793035

    Tis Sedo

    Because I am taking one step at a time, and this is my next step.
    Can you suggest the good modem for faxing only?
    Also I am not sure if its a modem or underpowered PC!
    The one in question is PIII 500Mhz, others are P4 2Ghz and AMD 2200.
    Anyway, thanks a lot for your help, and I will let you know about the results.


    The best type of modem would be an external type (non-USB) serial port modem or a PCI modem that is NOT software driven. Some software driven modems work fine (and are cheap) but they take processor resources, and are more likely to cause problems on slower machines. Rockwell type chipset has always been dependable with WinFax. Some older type fax modems use the Rockwell Class 1 chipset, like Hayes Accura, Supra FaxModem and some no name brand type modems are very reliable with WinFax. These modems are not sold anymore, and your really only going to find US Robotics and some cheap oem software driven modems now at most computer stores. eBay is a good resource to find older type 14.4bps fax modems (14.4kbps data or 28.8kbps data are the best for WinFax)

    Tis Sedo

    Thanks for the info.
    I’ve installed Conexant modem(Dell Smart HSFi V92), and so far everything works! I’ll keep you posted.
    Thanks again!


    @Tis Sedo wrote:

    Thanks for the info.
    I’ve installed Conexant modem(Dell Smart HSFi V92), and so far everything works! I’ll keep you posted.
    Thanks again!

    Good to hear , Conexant (formally Rockwell) type modems are a good choice with WinFax.

    Avoid: pcTEL, ESS type modems.

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