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  • #3290

    jrcat7
    Member

    Having trouble with File Insert of RTF files on an XP SP-1 machine runing WFX 10.3. Uses Word 2000 (9.0.2720).

    The insert works sometimes and at other times doesn’t. Can’t really see any reason for go/no go but it seems the fewer files inserted the more likely it is to work correctly.

    When it forks the Word screen flashes up and then the files is added to the fax and when it doesn’t work there’s no Word screen and nothing shown on the outgoing fax panel except for the cover.

    Also, can Winfax poll a folder and send faxes whenever they’re found in the folder?

    Thanks,
    John

    #6306

    Anonymous
    Member

    The first time you attach a file (for example, a Word .RTF file) WinFax will generate the appropriate fax images from that RTF file. To do this, WinFax has to open Word and perform the conversion. Lets say the document you attached is called “myfile.rtf” what will happen is WinFax will generate a “FXD” file for each page of that document.

    Each time you send a file, WinFax performs a check to see if it has already sent that same document. If it has, it doesn’t re-create the “FXD” files. This can be a problem if your sending the same “myfile.rtf” document, but the actual contents of this document has changed.

    One way to solve this problem is to delete any temporary attachments in your attachments folder (within WinFax)

    This may be the reason why sometimes you’ll see Word open and other times not.

    As for WinFax polling a directory, yes this is possible but must be performed using a custom application created with the WinFax SDK (Software Development Kit)

    #6307

    jrcat7
    Member

    Thanks for the answsers…

    Now we can insert 3 files, 4 or more will not work. But if we start with 3 then we can add groups of 3 more…several times. If we ever try to add more than 3 it just sits.

    There are no duplicated names.

    Thanks,
    John

    #6308

    Anonymous
    Member

    Try this workaround instead:

    1. Open Word 2000.
    2. File, Open in Word 2000 and select document you want to fax.
    3. Print the document to WinFax (or use the WinFax icon if using the WinFax macro)
    4. Send dialog should now appear.
    5. Now with send dialog open , repeat steps 2-3 until you have finished printing all your documents you wish to send as a single fax transmission.
    6. Enter the appropriate cover page details, fax number etc. and verify all the pages have been converted as fax images.
    7. Click Send and send the fax.

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