[kkerrison]

A caller – maybe a junk fax – starts receive but Winfax remains in receive mode (lightning symbol) for ever. I can’t delete the entry and Winfax will not do anything. I have developed a work-around – I create a new message folder, transfer the item from the receive log to there, and then delete the message folder. That’s the only way I can get reid of the incoming call and restore normal operation.
Is there an easier way of dealing with this problem?

[Administrator]

You can try this to see if it helps,

Download WinFaxToosFull.exe
http://www.getfaxing.com/cgi-bin/ib315/ikonboard.cgi?act=SF;f=21
click on Logs & Phonebooks button
click on Call Logging
In the Call Logging option,
what options are enabled here? take a note of what is enabled/disabled for your records.
disable both checks and click OK.

by default these options are disabled but I have seen some cases where some are enabled from a previous upgrade from another version of WinFax such as TalkWorks.

Edited By Moderator on 1239209526

[kkerrison]

Both the options were enabled and I have disenabled them. As this problem only occurs about once or twice a year it will be some time before I can judged whether it has been overcome. But I am optimistic. Thanks.

[Administrator]

this prevents a “lightning bolt” log entry from being created / displayed in the receive log until the fax is complete. Hopefully it should eliminate the problem for you.

[Author]

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