Fax Software

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  • #3082

    I can not print any documents to WinFax.
    A window pops up that says:
    “WinFax is not an Active User on this Account”
    How do I set up active users?
    Or fix this problem?


    While I have run into this exact same problem, the only solution that I could find was to start the WinFax Controller first before I attempted to use the print to WinFax option in any application. There is a technical document that describes this same solution, which I find unacceptable since all previous versions of WinFax (prior to version 10.0) never required the Controller to be started first (as it was done automatically for you)

    The WinFax macro we developed bypasses this problem when printing from Microsoft Word, since we start the Controller automatically before printing to the WinFax PRO printer driver.

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