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  • #3079
    thompsonp86
    Member

    I am receiving this error message and don’t know what to do. I need help.

    Can NOT open win fax pro, error message:

    “FAXMNG32.EX2 – APPLICATION ERROR.

    The Application Failed to Initialize Properly (0xc0000005

    Edited By Moderator on 1184983037

    #5756
    admin
    Keymaster

    what version of WinFax PRO?
    what version of Windows?
    What type of PC ? cpu/make/model/manufacturer/notebook/desktop etc.
    are you running any anti-virus or anti-ad-ware software? if so, what is it?
    Is this a new install of WinFax, or an existing install that worked prior to this error message?

    #5757
    thompsonp86
    Member

    what version of WinFax PRO? 10.0
    what version of Windows? XP Pro SP2
    What type of PC ? cpu/make/model/manufacturer/notebook/desktop etc. Dell Precision 330 Desktop
    are you running any anti-virus or anti-ad-ware software? if so, what is it? Trend Micro
    Is this a new install of WinFax, or an existing install that worked prior to this error message? Existing Install which was working prior to eror message

    Edited By Moderator on 1184983058

    #5758
    thompsonp86
    Member

    Please can someone tell me what are the file name and location of the history and contact files?
    This is just incase I have to reinstall application from scratch.

    #5759
    admin
    Keymaster

    Situation:
    This document describes how to keep your existing WinFax PRO data when you want to install or reinstall WinFax PRO 10.x

    Solution:
    When you install WinFax PRO 10.x, the installer detects an existing version of WinFax PRO 10.x and notifies you that the existing version must be removed before installing the same or newer version.

    This document explains how to back up your logs, phonebooks, cover pages, and attachments as needed before you install WinFax 10.x. After you install WinFax, you can restore or import the backup to your new installation of WinFax.


    Before you begin: If you are running Windows NT, Windows 2000 or Windows XP, you must stop the WinFax PRO service before backing up or restoring any data.


    How to make a backup before you uninstall WinFax PRO
    This document provides two methods for making a backup. Symantec strongly recommends that you use both methods, so that you have two backups of your data before you install WinFax PRO 10.x. Using both methods provides extra security for your data.

    Save the second backup in a different location than the first backup, such as to a different folder or drive on your computer, or to a writeable CD. In most cases, you will never have to use your second copy, but it is good insurance in the unlikely event that a problem occurs with the first copy.

    To make a backup with the WinFax Backup utility:
    In WinFax PRO Message Manager, click File, and then click Backup. The Backup/Restore Properties window appears.
    In the Backup file field, type the path and file name for the backup that you want to create, or click Browse to choose your location.
    Do not use the default path or any location that is in the WinFax installation folder or subfolders. If you use the default path, then your data may be deleted when you uninstall WinFax.
    Ensure that the location is not in the Symantec folder.
    Check the items that you want to back up in the Include These Items section. Do not check Configuration and registry.
    Click Select beside Message stores, log folders, and records.
    Click Select All, and then click OK.
    Click Select beside Phonebooks.
    Click Select All, and then click OK.
    Click Backup Now. Click OK when prompted to close WinFax.
    Click OK when the backup is complete.

    You may now uninstall WinFax PRO and install WinFax PRO 10.x.

    To make a backup by copying the WinFax Data and Cover folders:
    Right-click My Computer, and then click Explore to open Windows Explorer.
    Double-click [C:], if that is the drive where WinFax PRO is installed.
    Double-click Program Files.
    Double-click Symantec, and then double-click WinFax.
    Right-click Cover, and then click Copy.
    Right-click the folder you that want to save your backup to, and then click Paste. A copy of the Cover folder will be made in that folder.
    Take note of where you are saving your backup. You will need to know where your backup is when you import into WinFax PRO 10.x.
    Do not use the default path or any location that is in the WinFax installation folder or subfolders. If you use the default path, then your data may be deleted when you uninstall WinFax.
    Ensure that the location is not in the Symantec folder.
    Repeat the above steps, substituting the word Data for Cover.

    How to restore your backup after you install WinFax PRO
    Use the following procedure to restore the backup that you made with the WinFax Backup utility. If the procedure fails, then use the import procedures instead. The import procedures use the copy of the Data and Cover folders that you made before you installed or reinstalled WinFax PRO.

    To restore backups that you made with the WinFax Backup utility:
    In the WinFax PRO Message Manager, click File, and then click Restore. The Backup/Restore Properties window appears.
    In the Restore file field, type the path and file name for the backup file that you wish to restore, or simply click Browse to open the backup file.
    Check all the items that you wish to restore in the Restore These Items dialog box. Do not check Configuration and registry.
    Click Restore Now. Click OK when prompted for confirmation.
    Click OK. Answer Yes when prompted to close WinFax.
    Click OK when restore is complete.

    To restore backups that you made by copying the Data and Cover folders, use the following import procedures.

    To import Message Stores:
    Skip this section if you have no Message Stores or logs to import.

    Open the WinFax PRO Message Manager.
    Click File, click New, and then click Message Store.
    Type a name for your Message Store, and then click OK.
    Click File, click Import, and then click Log. The Import Log wizard appears.
    Select the correct format for the Message Store or log that you want to import, and then click Next.
    Click Select, then locate the WinFax Data folder you backed up earlier and open it.
    Double-click the Message Store or log file that you want to import.
    For WinFax Message Stores, the file name normally corresponds to the name of the Message Store. For example, if the Message Store is called Sales in WinFax PRO 7.x, 8.x, or 9.x, the file to import would be called Sales.wfb. The default Message Store in WinFax PRO 7.x, 8.x, and 9.x and 10.x is called Status.wfb.
    Click Next.
    Select the destination Message Store into which you want to import, and then click Finish.
    Repeat these steps for each Message Store that you have from your backed up WinFax data.

    To import Phonebooks:
    Skip this section if you have no phonebooks to import.

    Open the WinFax PRO Message Manager.
    Click File, click New, and then click Phonebook. The New Phonebook window appears.
    Select “Create a new WinFax PRO-format phonebook”, and then click Next.
    Type a name for the Phonebook, and then click Next.
    Click Next, and then click Finish. The new Phonebook is created.
    Click File, click Import, and then click Phonebook. The Import Phonebook Wizard appears.
    Select the Phonebook format from the Format drop-down list, and click Next.
    Click Select, then locate the WinFax Data folder that you backed up earlier, and open it.
    Double-click the Phonebook file that you want to import.
    For WinFax Phonebooks, the file name corresponds to the name of the Phonebook. For example, if the Phonebook is called Sales in WinFax PRO 7.x, 8.x or 9.x, 10.x the file to import will be called Sales.wfb. The default Phonebook in WinFax PRO 7.x, and 8.x is called Wfx7def.wfb; in WinFax PRO 9.x and 10.x it is called MY-PH-BK.wfb.
    Click Next.
    Select the WinFax PRO Phonebook into which you want to import, and then click Finish. A summary screen displays the results of the process.
    Repeat these steps for each Phonebook you have from your backed up WinFax data.

    To import cover pages:
    Skip this section if you have no personalized cover pages to import.

    Copy all personalized cover pages and their associated graphic files from the Cover folder you backed up.
    Paste these cover pages into the new Cover folder in the new WinFax folder.
    Open the WinFax PRO Message Manager.
    Click Go, and then click Cover Pages.
    Click the folder into which you want to add your cover page.
    Click New, and then click Cover Page. The New Cover Page window appears.
    Click Add an existing cover page file (.CVP), and then click OK.
    Locate and select a cover page to be relinked.
    Check or edit the description, and then click Open.
    Repeat steps 5-9 for each of the cover pages.

    To recover attachments:
    Skip this section if you have no attachments to recover.

    Search for a file called Attach.db. It is located in the new Data folder in the new WinFax folder (new WinFax, Data folder). Rename it to Attach.old.
    Copy all .fxs files from the old WinFax, Data folder that you saved.
    Paste all the old .fxs files to the new WinFax, Data folder.
    In Message Manager, click Tools, and then click Maintenance Utility. The SymDiag window appears.
    Click Launch Application or Applet.
    Click DB File Repair in the next window, and then click OK.
    Click Fax Attachments in the next window, and then click OK.
    Click Yes in the next window, and then click Finish. All attachments will be imported into the Attachments folder.

    To change the description for an attachment:
    Right-click the attachment, and then click Properties.
    Enter a new description.
    Click OK.

    Technical Information:
    To install WinFax Pro, use the Windows Add/Remove Programs feature. The WinFax 10.0 User’s Manual states that you can install the program over an existing version of WinFax PRO. This is correct for versions 10.0 and 10.01, but not for version 10.02.

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