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This topic contains 8 replies, has 0 voices, and was last updated by  Anonymous 13 years, 9 months ago.

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  • #3265

    Anonymous
    Member

    Just wondering if anyone here is using release 10.02 with Window XP? What are your experiences?

    #6238

    DutchSpirit
    Member

    Hi there I’m running WinFax 10.2 on windows XP Pro and it works great.

    #6239

    Anonymous
    Member

    Thanks for the feedback, and welcome to the GetFaxing forums!

    #6240

    Anonymous
    Member

    I have incountered several problems with XP all of which are minor. Now Office XP is an entirely different subject. One should see the listed problems on the MicroSoft web site which then directs yoiu to Symantec.

    #6241

    Anonymous
    Member

    Hi Paul, do you have a link to that specific Microsoft document listing WinFax problems with XP?

    #6242

    Anonymous
    Member

    Hello Moderator,

    I hope this is the correct link:
    [url=http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q309014

    If]http://support.microsoft.com/directo….p>

    If[/url] not, the Q309014 document will acheive the results.

    Symantec is offering a ‘work-around’ for this problem (which is not the same as where the Microsoft link points). It is still ‘in-house’ and not available on the web site yet.
    If one is willing to put up with some of the longer tech support waits, you can indicate that you have the problem with your Outlook 2002 and WinFax 10.02 and not pay the fee.

    #6243

    DutchSpirit
    Member

    I’m running winfax 10.2 with office 2000 on windows XP professional and it does all that I want from it including outlook integration.
    but seen the problems with office XP I’ll stick to office 2K

    #6244

    jgothard
    Member

    I have WinFax 10.02 installed on Win XP Pro service pac 2. When I ask WinFax to send I get the message “no dial tone”. WinFax tests the modem as good – on COM 3. When I go to the Tools menue I find that only COM 1 & 2 show up. TAPI is highlighted. Re-install dosen’t help. Can any one tell me how to “fix” it?

    #6245

    Anonymous
    Member

    @jgothard wrote:

    I have WinFax 10.02 installed on Win XP Pro service pac 2. When I ask WinFax to send I get the message “no dial tone”. WinFax tests the modem as good – on COM 3. When I go to the Tools menue I find that only COM 1 & 2 show up. TAPI is highlighted. Re-install dosen’t help. Can any one tell me how to “fix” it?

    You can try the steps outlined in this document
    http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/199822114730

    Test in HyperTerminal:

    Exit all open Communications programs.
    Click Start, point to Programs, then to Accessories, and then click HyperTerminal. The HyperTerminal folder window appears.
    Double-click HyperTerminal or Hypertrm.exe. The HyperTerminal window appears.
    Type any name for the connection in the Name field of the Connection Description dialog box.
    Click OK. The Phone Number dialog box appears.
    Type any number in the Phone Number field.
    Select the modem from the “Connect Using” drop-down list. The default selection will do in most cases.
    Click OK. The Connect dialog box appears.
    Click Cancel.
    In the blank HyperTerminal window, type atz and then press Enter. The modem should respond with OK. If your modem does not respond at all, or does not respond with OK, it is not configured properly in Windows.
    In the HyperTerminal window, type atdtXXXXX (where XXXXX is the phone number), and then press Enter.
    NOTE: The refers to the entire dialing sequence of a number. If you need to dial a prefix, add it here as well. You should hear the modem pick up and dial the number. If you see a message indicating that there is no dial tone, then contact your phone company for assistance.
    In the HyperTerminal window, type atz and then press Enter. You should see an OK response.
    Exit HyperTerminal. There is no need to save the changes.

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