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This topic contains 3 replies, has 0 voices, and was last updated by  bmclachlan 17 years, 7 months ago.

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  • #3273

    Anonymous
    Member

    When doubleclick on a received or sent fax in Outlook 2000 I get the message “The custom form could not be loaded…”. Symantec couldn’t help (“They are aware of this Problem. Currently there is no known solution”; since July last year). Does anybody know any solution?

    #6266

    Anonymous

    This is an Outlook error message, you might want to try doing the following:

    On the Start menu, point to Settings, and then click Control Panel.

    Double-click to open Add/Remove Programs.

    Click to select Microsoft Office 2000 Premium, and then click Add/Remove features.

    Click the plus sign next to Microsoft Outlook for Windows.

    Click the down arrow next to Electronic Forms Designer runtime, and then click Run from my computer.

    Click Update Now.

    This should install the necessary files for the Electronic Forms Designer. Since it is a custom form that is having trouble loading, it may be a problem with Outlook displaying custom forms. Once the files are there, you may be able to view your faxes in Outlook.

    Let me know if this works

    (Edited by ericc at 11:30 am on Oct. 6, 2001)

    #6267

    Anonymous
    Member

    Does anyone know if this works? I’ve never had this error, so I can’t test…

    #6268

    bmclachlan
    Member

    Ericc – Unfortunately, this does not solve the problem.

    Quote: from ericc on 1:58 pm on Oct. 5, 2001
    This is an Outlook error message, you might want to try doing the following:

    On the Start menu, point to Settings, and then click Control Panel.

    Double-click to open Add/Remove Programs.

    Click to select Microsoft Office 2000 Premium, and then click Add/Remove features.

    Click the plus sign next to Microsoft Outlook for Windows.

    Click the down arrow next to Electronic Forms Designer runtime, and then click Run from my computer.

    Click Update Now.

    This should install the necessary files for the Electronic Forms Designer. Since it is a custom form that is having trouble loading, it may be a problem with Outlook displaying custom forms. Once the files are there, you may be able to view your faxes in Outlook.

    Let me know if this works

    (Edited by ericc at 11:30 am on Oct. 6, 2001)

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