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This topic contains 2 replies, has 0 voices, and was last updated by  aldeko 10 years, 8 months ago.

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  • #3154

    aldeko
    Member

    Hello, got the following problem :
    Due to an ISDN connection failure, some faxes issued on 3th Feb.were blocked into the outbox
    Tried to delete them manualy but then WINFAX shut down and items are not deleted
    How can i delete those files?
    Now the new faxes of to-day 4thfeb are well send and moved from outbox to waste but the faxes dated 3th still remain within the outbox!
    Thanks for helping

    #5917

    admin
    Keymaster

    This indicates that some entries in your log are corrupted, usually, you can manually drag and drop these entries into the “wastebasket” folder, and that should resolve the problem. If not, then you may need to perform a rebuild on your logs.

    I would suggest you backup your entrie WinFax folder (or Delfax if you are using Delrina Fax) then message stores logs (step 2 from the link below)

    http://service1.symantec.com/SUPPORT….9291704

    #5918

    aldeko
    Member

    Dear Sir,
    many tks for quick answering, will try your solution and let you know the results
    best regards
    alain

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