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  • #4115

    Tinsby
    Member

    The Scan and Send doesn’t work from the Message Manager as it once did, yet it works from the icon in the tooltray! Must I remove and re-install to fix this problem?

    OS is XP SP3 with all updates in place.

    Thank you,

    Tinsby 😀

    #9251

    admin
    Keymaster

    what is the error message when you attempt a Scan & Send from the Fax Manager? Is it a MSCTF .dll type error message ? are you using an HP Scanner/Printer All in One device?

    We have encountered this problem before, and if I recall correctly, it can be corrected with the Fix Number Entry option in WinFax Tools. Although I am not 100% sure on that.

    #9252

    Tinsby
    Member

    Thanks and hello,

    I am not getting any error at all when I hit the Scan and Send button, it’s just that nothing happens at all. Seems odd that it did work for the longest time now it won’t. But as I say if I want to ignore it I can still get to the option by using the tooltray Message Manager.

    I also find that the “Send New Fax” button does nothing in the Main Message Manager window, but it works from the tooltray.

    Weird eh?

    J T

    #9253

    admin
    Keymaster

    Yes this is not normal. Are those the only two menu options from Fax Manager that fail ?

    #9254

    Tinsby
    Member

    @Moderator wrote:

    Yes this is not normal. Are those the only two menu options from Fax Manager that fail ?

    Yes it seems they are the only 2 that won’t work. I tried all the others and although they seem really slow to respond they do work. I was tempted to try and run the diagnostic utility but not knowing what it does I let it alone.

    I just may blow the whole thing out and re-install it if you think that’s the only way to get it going again. Somehow it must be corrupted the machine is fine otherwise though and I don’t use Winfax all that often so I can’t say when the trouble really started.

    Regards,

    J T

    #9255

    Tinsby
    Member

    After numerous re-installs I was unable to repair the condition I started with. The “Scan and Send” only works from the tooltray, but I suppose it’s better than not working at all. Why it’s doing what it’s doing I don’t know

    I did have a lot of trouble entering a CLSID, in fact I was unable to enter one I had to bypass that screen entirely, every time I’d enter something and hit TAB or ENTER the screen would disappear! I finally just ignored it and continued with the install.

    I guess I have to settle for it working the way it does, better than not at all.

    Tinsby

    #9256

    admin
    Keymaster

    Sounds like a compatibility issue. You probably need to run a compatibility check in WinFax Tools, and then use the Fix Number Entry option in WinFax Tools.

    #9257

    Tinsby
    Member

    @Moderator wrote:

    Sounds like a compatibility issue. You probably need to run a compatibility check in WinFax Tools, and then use the Fix Number Entry option in WinFax Tools.

    Yeah… if I knew that paying for the program would guarantee a fix I’d do it. But as we all know it’s s shot in the dark whether or not it will fix it minor trouble.

    Thanks tho’

    J T

    #9258

    admin
    Keymaster

    We have a 30 day guarantee, so if it doesn’t fix it and you let us know (and we can’t fix it with additional help) we’ll refund your purchase. Simple as that.

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