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Viewing 15 posts - 1 through 15 (of 1,381 total)
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  • in reply to: application cannot be opened #9588
    admin
    Keymaster

    Glad to hear that worked out.

    in reply to: application cannot be opened #9585
    admin
    Keymaster

    yes, 1.0.64 was released on the 7th. Try downloading again it should work now.

    in reply to: UNABLE TO RECEIVE OR TURN ON AUTO RECEIVE OR SEND #9582
    admin
    Keymaster

    @dwalters711 wrote:

    HP office jet pro 8600. Can plug phone line in. Tried to change to com 3 but to no avail. no blue orb.

    it appears you have some conflict with another software or device.

    if you have other fax printers you should disable them.
    you should only have winfax pro and winfax pro photo quality printers for faxing

    in reply to: application cannot be opened #9583
    admin
    Keymaster

    end all winfax tasks
    make sure nothing winfax related is active in fax process windows
    terminate / disable winfax service if active (wfxsvc.exe)

    if you cannot terminate all tasks, they have to be done manually from Task Manager/Process/Right-Click ‘End Process”)
    wfxctl32.exe
    wfxmod32.exe
    faxmng32.exe

    once you have done that do the following:
    Logs and PhoneBooks
    Send and Receive Log Limits check.
    Repair Send Receive Log / select status.wfb file to repair

    in reply to: UNABLE TO RECEIVE OR TURN ON AUTO RECEIVE OR SEND #9580
    admin
    Keymaster

    @dwalters711 wrote:

    Only added the printer. Winfax was working in conjunction with it just fine before. I did not add any faxing program to my knowledge. Printer was installed 2 mos ago. Winfax problem recent. I can delete printer and re-add it, but dont think that is the problem.

    what model printer and does it have fax capability? can you plug a telephone line into it?
    you can try changing the communication port from TAPI to COM3 in WinFax and see if that works

    in reply to: UNABLE TO RECEIVE OR TURN ON AUTO RECEIVE OR SEND #9578
    admin
    Keymaster

    @dwalters711 wrote:

    updated driver, verified in API 3 as version that you said it would update to.
    Modem installed on com 3
    not sure if other com ports are being used, only other connections are to internet.
    recenty installed a wireless printer where faxes are ultimately printed

    if your wireless printer includes a fax option, and you installed fax software as part of the installation of the printer drivers then it probably will interfere with WinFax PRO.

    in reply to: UNABLE TO RECEIVE OR TURN ON AUTO RECEIVE OR SEND #9576
    admin
    Keymaster

    what com port is the modem installed on?
    what other devices are installed on the pc that may be using a com port?
    did the update driver work? and is the modem now updated to latest drivers by verifying the version in ATi3 in modem query

    in reply to: UNABLE TO RECEIVE OR TURN ON AUTO RECEIVE OR SEND #9574
    admin
    Keymaster

    you can try this:

    If you are using Windows XP then download and install latest drivers for the modem here (version 7.67.50)
    http://www.getfaxing.com/downloads/winfax/index.php?file=Conexant-D850-56KV.9x-V7.67.50.EXE
    enter your download/winfax tools user name/password to download this file. Enter it manually, do not cut & paste from your e-mail. Save it to a location on your hard drive.

    File Details:

    Title: Communications: Conexant 56K V.9x DFVc Modem,D850 56K V.9X PCI DF Modem ULD Driver
    Version : A04
    OEM name : Conexant
    OEM Version: Drv32_7.67.0.50
    Computers : Inspiron Desktop: 530, 530S, 531, 531S; OptiPlex: 320, 330, 740, 745, 745c, 755; Precision: 390, 490, 690, T3400, T5400, T7400; Vostro Desktop: 200, 400, 410, Vostro 100
    OSes : Windows XP Home Edition,Windows XP Media Center Edition,Windows XP Professional
    Languages : Brazilian Portuguese, Chinese-S, Chinese-T, English, French, German, Italian, Japanese, Korean, Russian, Spanish
    Created : Friday, May 30, 2008

    1. uninstall / remove the Modem from Control Panel/Phone & Modem.
    2. Run the driver .exe you downloaded above to install the latest modem driver software.
    3. After driver installation is complete, re-do the modem query in Windows/Control Panel. Modem should now report version 7.67.50 in the ATi3 command response.
    4. Reboot computer.
    5. After reboot, reconfigure WinFax PRO (hold down SHIFT-Properties in modem setup) set auto-answer to 2 or more rings. Blue orb around WinFax icon should appear if ready to answer calls.

    in reply to: UNABLE TO RECEIVE OR TURN ON AUTO RECEIVE OR SEND #9572
    admin
    Keymaster

    what is the name and model of the fax modem
    what com port is it connected to
    in Control Panel, Phone & Modem it will list the model name and com port.
    Click the Modems Tab.
    Click the Modem name.
    Click on Properties
    Click Diagnostic Tab.
    Click Query Modem. What does the modem report here?

    in reply to: Symantec Message Manager Line Status #8983
    admin
    Keymaster

    Good to hear. Guess it was a hardware compatibility problem.

    in reply to: Symantec Message Manager Line Status #8981
    admin
    Keymaster

    glad to hear that is working now.
    after changing the slot, what is the IRQ setting for the modem? It is a lower IRQ? (< 16?)

    in reply to: lines toggle between idle and establishing connections #9571
    admin
    Keymaster

    @ringadeal wrote:

    “However, instead it read “failure during processing” so I am assuming the necessary repairs have not been performed to the oubox.

    yes, that indicates the rebuild utility wasn’t able to repair the database.

    Here is how you can remove/erase everything out of your outbox/sent items folder/transaction folder and start over with a new database files

    The following process will clear/erase EVERYTHING from your:
    1. Outbox
    2. Sent items folder
    3. Transaction Log.

    Set FaxTalk to Work off-line mode (File, Work Off line) and close FaxTalk. Make sure no faxes are being transmitted/received before you continue.
    Now locate the Outbox folder in the Thought Communications/FaxTalk data folder, to do this — from Start, type “%programdata%” in the search field, press enter.
    This will open the “ProgramData” folder window. Search for and double click the “Thought Communications” folder.
    Double click the “FaxTalk” folder
    Rename the “Outbox” folder to a new name, such as “Outbox-Corrupt”
    Create a new, empty folder called “Outbox”
    Now start FaxTalk, select Work on-line, and send 1 test fax. The logs now should show you an empty sent items folder (0 items), transaction log (0 items) and 1 item in the outbox

    in reply to: lines toggle between idle and establishing connections #9568
    admin
    Keymaster

    I believe the limit is 100,000 faxes that can be displayed in the outbox but the processing of the outbox items should continue.

    in reply to: lines toggle between idle and establishing connections #9566
    admin
    Keymaster

    Yes what you describe does appears to be a problem with the database.
    Do you (or did you before this problem) have 340,000+ faxes/entries in your Sent Log?
    Have you contacted FaxTalk technical support directly?

    There is a rebuild option available that can check the inbox, outbox and transaction database. You can try this (at your own risk)
    Start FaxTalk Backup program (from the Start, FaxTalk Multiline Server Program Group)
    Click on the “Restore” Tab. (Do not select or click any option here, you are not restoring any data)
    Press F12. (Make sure your keyboard is in normal function key mode, if applicable)
    You should see some pointer activity. After completed, click the “Log” tab.

    When the rebuild is completed, the Log should report something like this:

    Processing Inbox database–XXX records reported, XX records found, X records damaged, X records fixed.
    Processing Outbox database–XXX records reported, XXX records found, X records damaged, X records fixed.
    Processing Transaction database–XXX records reported, XXX records found, X records damaged, X records fixed.

    in reply to: lines toggle between idle and establishing connections #9565
    admin
    Keymaster

    Check you are not in off line mode. Faxes are not sent in off-line mode (See File, Work Offline menu option)

    Check that you have a dial tone on each of the fax line(s) you are using. Broken dial tone (voice mail waiting signal) , or no dial tone can cause the modem to cancel the fax.

    Check to ensure the modems are enabled by clicking on Tools, Options, Modem. You should see the modems and Enabled listed under status. If any are listed as disabled, you can enable the modem by selecting the modem and right-clicking “Enable”

    If this does not help (or if the modems were enabled) then try selecting the modem from the list and click Change. Select the proper modem and go through the wizard to setup the modem. Repeat for each modem.

    If that doesn’t work, then check Windows Control Panel, Phone & Modem and confirm each modem is listed and returns a successful response to a query (this can be done by clicking the Modem Properties, Diagnostic Tab) — if not query or modem error here then you have a problem with the modems installed in Windows.

Viewing 15 posts - 1 through 15 (of 1,381 total)