Fax Software

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  • Collin
    Member

    Thanks for your help. It’s a bummer that after all of that work we won’t be able to use WFP.

    Collin
    Member

    Other printers were working on the old machine including a driver that allowed me to print remotely.

    The NEW machine allowed me to install WinFax Pro 10.01 BUT failed on the printer drivers installation. The first message I got was:

    Winfax monitor install failed. Error code -> 1805

    followed by:

    The WinFax Printer add failed Error code -> 1796 PrinterName=WinFax

    Then I got the same set of errors for the photo quality driver.

    I used your tool set to attempt to add the drivers manually but received the same set of errors. Then I went to the Windows Event Viewer and found the associated error message:

    The protocol handler Search.Mapi2Handler.1 cannot be loaded. Error description: Class not registered

    I don’t know if any of the other error message information is important. But for the sake of completeness I’ll include it. The source of the reported error is Windows Search Services. It was a Gatherer category and the event ID is 3083.

    I also see the same error listed another eight times today alone (although I only attempted to install the pair of drivers a total of three times).

    This machine is running XP Pro with Service Pack 2. It should also be noted that this is a 64 bit machine.

    Any suggestions on how to get the drivers installed successfully? Thanks for your help.

    Collin
    Member

    The machine is question is now having system problems and is in the process of being fixed. Perhaps when it becomes operational the problem will simply disappear (wishful thinking). Stranger things have happened.

    Collin
    Member

    I was able to get a ver of 10.03. I got all of the same error messages (both from test printing and drag and drop). I tried all of your earlier suggestions (patches, removing the drivers manually, reinstalling them and then re-testing) and got the same error messages again. Clearly it is something more than just switching versions. I think there is an underlying incompatibility on my system that needs to be changed or corrected.

    Collin
    Member

    Where do you suggest I obtain version 10.0?

    Collin
    Member

    I’m using copies of the installer files that are stored in a centralized location. I believe they were originally ripped from the installer CD. But I don’t have access to the CD anymore.

    On machines where we’ve gotten WFP to work properly we’ve tested other versions of WFP. But only 10.01 has been compatible with our requirements. So I don’t think that 10.03 is a viable alternative. I will try and see if I can dig up a copy of 10.03 and test it on the machine in question. But I don’t know if I will be able to do so. In all likelihood we will need to get 10.01 functional on the machine in question in order to meet our requirements.

    Collin
    Member

    This is a new install that has never worked properly. I have followed your instructions and received the same error again:

    Test page failed to print…

    FYI the endgame solution I am looking for it to be able to use WFP’s OCX/ Active X interface with another software program.

    Collin
    Member

    Thanks for your help.

    I ran the driver reinstall from your utility, waited a minute and then rebooted. I brought up WFP and then tried the test print from the Printers & Faxes window.

    Unfortunately, I got the same error message as before.

    Collin
    Member

    Okay, I ran the utility and it finished processing with no errors :

    Done proceeding. No problems found but you made need to re-install WinFax printer driver if you continue experiencing problems printing Winfax or adding attachments.

    I checked the drag and drop depot target and got: “C:Program FilesWinFaxWFXCTL32.EXE” -fd

    So that looks good too. However, I couldn’t figure out how to reinstall the drivers.

    In WinFax I found the setup button, which brought up an Options window. Printer Drivers was listed. But when I selected it a second window entitled ‘WinFax Printer’ popped up. It just gave me a choice between the high speed and photo quality drivers. There was no reinstall option. Any suggestions?

    Collin
    Member

    No, this time the test print was unsuccessful.

    Previously I had started winfax and then quit the user interface; since the icon remained in the task tray I figured that was what you wanted.

    This time I left Winfax active and tried to reprint but got the following error message:

    Test page failed to print. Would you like to view the print troubleshooter for assistance? Operation could not be completed.

    Collin
    Member

    Both drivers are installed (although neither is the machine default). I started winfax and then went back to the control panel. I right-clicked, selected properties and then pushed the ‘test print page’ button. Winfax came up on the screen with a new fax ready to be filled out.

Viewing 11 posts - 1 through 11 (of 11 total)