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  • in reply to: WinFax suddenly stopped working #9553

    Elliot
    Member

    Dear Moderator,

    Thanks for your suggestions. I did it and it worked. Here are my new limits:

    Your default send log folder is 39% full.
    Your default receive log folder is 10% full.

    Received Fax (*.FXR files) slots available (Maximum of 10,000) : 8910
    Send Fax slots (.FXD Files) available (Maximum of 10,000) : 6036

    Cover Page Text files (*.CVR files) total count is : 867

    Do you think I’ll have any trouble backing up WinFax with these limits?

    Thanks and be well,
    ~ Elliot

    in reply to: WinFax suddenly stopped working #9551

    Elliot
    Member

    Dear Moderator,

    Thanks for your attempts to help. I executed the steps you suggested and WinFax. It id loading but getting hung up there. Here are the stats you requested:

    WinFax About.Cfg Version : 10.02
    WinFax About.Cfg Display Version : 10.02
    WinFax registry version reported : 10.02

    Program Path : C:Program FilesWinFax
    Data/Fax default Path : C:Program FilesWinFaxData
    Cover Pages Path : C:Program FilesWinFaxCover

    Base Operating System : XP
    Logged in as Administrator account : True

    Wfxmnt40.dll: 9/10/2001 3:03:51 PM Size: 135680
    Wfxmnthq.dll: 9/10/2001 3:03:51 PM Size: 136192
    Wfxsnt40.exe: 9/10/2001 3:03:55 PM Size: 45568

    ALLUSERSPROFILE=C:Documents and SettingsAll Users
    APPDATA=C:Documents and SettingsElliotApplication Data
    asl.log=Destination=file
    CLASSPATH=.;C:Program FilesJavajre6libextQTJava.zip
    CLIENTNAME=Console
    CommonProgramFiles=C:Program FilesCommon Files
    COMPUTERNAME=OFFICE
    ComSpec=C:WINDOWSsystem32cmd.exe
    FP_NO_HOST_CHECK=NO
    HOMEDRIVE=C:
    HOMEPATH=Documents and SettingsElliot
    LOGONSERVER=\OFFICE
    MOZ_CRASHREPORTER_DATA_DIRECTORY=C:Documents and SettingsElliotApplication DataMozillaFirefoxCrash Reports
    MOZ_CRASHREPORTER_RESTART_ARG_0=C:Program FilesMozilla Firefoxfirefox.exe
    MOZ_CRASHREPORTER_STRINGS_OVERRIDE=C:Program FilesMozilla Firefoxbrowsercrashreporter-override.ini
    NUMBER_OF_PROCESSORS=1
    OS=Windows_NT
    Path=C:Program FilesMozilla Firefox;C:WINDOWSsystem32;C:WINDOWS;C:WINDOWSSystem32Wbem;C:Program FilesCommon FilesRoxio SharedDLLShared;C:Program FilesCommon FilesDivX Shared;C:Program FilesCommon FilesHPDigital Imaging\bin;C:Program FilesQuickTimeQTSystem;C:WINDOWSsystem32WindowsPowerShellv1.0
    PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.PSC1
    PROCESSOR_ARCHITECTURE=x86
    PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel
    PROCESSOR_LEVEL=15
    PROCESSOR_REVISION=0401
    ProgramFiles=C:Program Files
    QTJAVA=C:Program FilesJavajre6libextQTJava.zip
    RoxioCentral=C:Program FilesCommon FilesRoxio Shared9.0Roxio Central33
    SESSIONNAME=Console
    SystemDrive=C:
    SystemRoot=C:WINDOWS
    TEMP=C:DOCUME~1ElliotLOCALS~1Temp
    TMP=C:DOCUME~1ElliotLOCALS~1Temp
    USERDOMAIN=OFFICE
    USERNAME=Elliot
    USERPROFILE=C:Documents and SettingsElliot
    windir=C:WINDOWS

    I can really use your help to get WinFax going again. It is a VERY important part of our daily operation.

    Thanks,
    ~ Elliot

    in reply to: WinFax suddenly stopped working #9548

    Elliot
    Member

    One other diagnostic fact. My feature to print a document through my Epson printer/fax also is not working. It is telling me that there is a communication error. That did not cause the WinFax problem. I only tried to use because WinFax is down. The printer/fax is printing fine and faxing out paper documents just fine.

    Thanks,
    ~ Elliot

    in reply to: WinFax suddenly stopped working #9547

    Elliot
    Member

    Dear Moderator,
    WinFax opens up and then hangs up. I have already used WinFax Tools to rebuild the logs.

    Here are the stats when I check limits:
    Your default send log folder is 76% full.
    Your default receive log folder is 10% full.

    WARNING: Your send log folder is 76% full.
    You should consider moving faxes or deleting older faxes.

    Received Fax (*.FXR files) slots available (Maximum of 10,000) : 8909
    Send Fax slots (.FXD Files) available (Maximum of 10,000) : 2399

    Cover Page Text files (*.CVR files) total count is : 1485

    I would clean up my send log if I could get into it.

    Thanks for your help,
    ~ Elliot

    in reply to: Message Manager hungs at start up. #9496

    Elliot
    Member

    Thanks for your help. I know how to use the backup routine in the WinFax program but other than simply copying data files, how do I do a manual backup?

    Thanks,
    ~ Elliot

    in reply to: Message Manager hungs at start up. #9494

    Elliot
    Member

    Dear Moderator,

    Thanks. Your suggestion seemed to have worked. By the way, I have had error messages when I’ve tried to back up WinFax. Could the error be caused by my having too many data files?

    Thanks for your help,
    ~ Elliot

    in reply to: Message Manager hungs at start up. #9492

    Elliot
    Member

    Dear Moderator,

    My Winfax suddenly is also hanging up at start up. It had been running fine for over a year without a problem. I do not want to lose my phone books or cover pages. What would you suggest? I use WinFax every day all day so this is important to me.

    Thanks,
    ~ Elliot

    in reply to: Unable to retrieve old faxes #9233

    Elliot
    Member

    Hello Moderator,

    Under the Main Messages folder I have subdirectories for each year, i.e. Archive Faxes 2007, Archive Faxes 2008, Archive Faxes 2009 etc. I can see faxes in the other subdirectories. There is a Archive Faxes folder for 2011 and there are fxr and fxd files in the Winfax data directory that are dated in 2011. How can I get Winfax to “see” those 2011 data files?

    Thanks for your help,
    ~ Elliot

    in reply to: Unable to retrieve old faxes #9231

    Elliot
    Member

    Dear Moderator,

    Thanks for your question. I only have two WFB files in the WinFax/Data directory; MY-Ph-BK.wfb and Status.wfb. Again, there are many *.fxr files that I received in 2011 that I can open using the WiFax Pro Viewer. I cannot find them within the WinFax Program received files.

    Thanks,
    ~ Elliot

    in reply to: Unable to retrieve old faxes #9229

    Elliot
    Member

    Dear Moderator,

    Thanks for your attempt to help with my problem. I followed your instructions and I still can see all the faxes that I could see before so I am no worse off. I archive my faxes by year. It is the 2011 faxes that I still can’t “see.” They are definitely in the data directory. I open them up using Explore and they open up using WinFax Pro Viewer. It looks like all the 2011 fxd and fxr files are there just fine.

    Now that I followed your instructions, where in WinFax may I be able to see any of my 2011 files? What Message Folder might they be in? I have looked at my various archive message folders and cannot see any 2011 faxes (sent or received). They are not in the default send or receive message folders. Should I rebuild the log? Should I import a log into my 2011 message folder?

    Thanks for any help you can give me,
    ~ Elliot

    in reply to: Unable to retrieve old faxes #9227

    Elliot
    Member

    Hello All,

    I had trouble with my Winfax and ended up doing a reinstall. I had previously saved and then copied all the files in the WinFax data directory after the install. All the 2011 fxd and fxr files are in the data directory but I cannot see them in WinFax. I have rebuilt and optimized the logs using the bat files but still cannot “see” the 2011 faxes I have sent and received. I can’t get the import command to import the 2011 files into WinFax. I can see the files anytime by opening them up in Explore. The Winfax viewer opens the files up without a problem but it would be much easier to see them within the WinFax program.

    Thanks,
    ~ Elliot

Viewing 11 posts - 1 through 11 (of 11 total)