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  • May 2, 2008 at 9:22 am in reply to: WinFax modem problem – Sending faxes to old fax machines #8162
    garry.lodge
    Member

    I have tried all these but still no luck.

    I have set up another XP WinFax host on a seperate phone line and have the same problem.

    I have changed the original XP PC back to the Windows 98 PC and it is again working fine (using the same modem).

    Do you have any other ideas or tests I could carry out to solve this problem?

    Thanks for all your help

    April 21, 2008 at 10:10 am in reply to: WinFax modem problem – Sending faxes to old fax machines #8160
    garry.lodge
    Member

    The drivers were the latest available. I have installed a different usb modem (genius gm56usb) and installed the latest drivers for it but still get the same problem.

    Thanks

    April 18, 2008 at 3:35 pm in reply to: WinFax modem problem – Sending faxes to old fax machines #8158
    garry.lodge
    Member

    Both have the problem. When USB one was not sending I removed it and installed the internal one but still didn’t work. Then reverted back to USB and started looking through settings.

    The internal one is a PCI net-lynx v.92 / 56k.

    Thanks.

    April 18, 2008 at 3:19 pm in reply to: WinFax modem problem – Sending faxes to old fax machines #8156
    garry.lodge
    Member

    Thanks for that.

    I’ve just checked the fax machine. It was already set up as .

    Thanks

    April 18, 2008 at 9:16 am in reply to: WinFax modem problem – Sending faxes to old fax machines #8154
    garry.lodge
    Member

    Yes, it is the same fax modem (the xp fax host has replaced a windows 98 host but still using the same usb modem and I could send faxes from it to this fax machine with not problems)

    I have spoken to the guy in charge of the fax machine and he informs me that it is not a shared phone line and that there is no answering machine or voicemail service. He has also lost the manual (which is helpful). Do you know where there is one online I could download (can’t find anything on the canon site or a web search)

    Thanks

    April 17, 2008 at 8:24 am in reply to: WinFax modem problem – Sending faxes to old fax machines #8152
    garry.lodge
    Member

    Thanks for the reply.

    The fax on the WinFax machine says “No answer on last attempt”, on the fax machine it gets an error “Comm.Error” (the documentation for the fax machine just says this means the communication was disconnected, send the fax again).

    The host is Windows XP running WinFax 10.0 (I know this version does not officially support xp but I couldn’t get hold of a later version. The “Reconfiguring Windows XP security settings” on symantec’s site got around this problem)

    Modem is a speed com+ v90/56k usb modem. The fax machine is a Canon FAX-L100.

    We currently have 9 other WinFax host with the same version of WinFax on but running Windows 98, which all send fine to this fax machine.

    Thanks for all your help.

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Viewing 6 posts - 1 through 6 (of 6 total)