Fax Software

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Viewing 15 posts - 1 through 15 (of 30 total)
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  • in reply to: Forward incoming faxes #9429
    jfreeman
    Member

    Thank you.

    in reply to: Dropped incoming faxes #9206
    jfreeman
    Member

    Thank you again. I’ve decided to try a different modem. I’m trying a Multitech MT5634ZBA-USB-V92 modem. Do you have any experience with this modem and do you have any recommendations for the Winfax settings for it?

    in reply to: Dropped incoming faxes #9204
    jfreeman
    Member

    I do not have Windows Fax Service running. I tried resetting the modem settings, changed Class 1 to Class 2. I upgraded the firmware on the modem. I thought I selected a good modem but I’m beginning to feel I made a wrong choice. The majority of faxes come through fine but those from certain organizations are being dropped on a regular basis. We have a stand alone fax machine and it can usually receive from these organizations ok. What do you recommend?

    in reply to: Dropped incoming faxes #9202
    jfreeman
    Member

    No, there are no other devices using the line. Winfax is loaded on a dedicated client acting as a host on the network. There are no other devices on the client which is used only for faxing. The modem is connected directly to the fax phone line.

    in reply to: Dropped incoming faxes #9200
    jfreeman
    Member

    I’m using a telephone line dedicated specifically for faxing, it is not VoIP.

    in reply to: Dropped incoming faxes #9198
    jfreeman
    Member

    The above should say “another TMP file” not folder. Also, on 4/7/11 around 4:50PM EST we sent a test fax to 1-888-473-2963 and did not receive a return fax.

    in reply to: Dropped incoming faxes #9197
    jfreeman
    Member

    One observation which may or may not be related. I found one TMP file in the Winfax data folder. i.e. 3396TMP.TMP. If I delete it, exit and then restart Winfax, another TMP folder with different numbers takes its place. Is this just usual behavior I have discovered now or is it related?

    in reply to: Occasional incoming fax problem #9167
    jfreeman
    Member

    Thank you for the tip. So far all is working ok and smoother with the new modem and settings.

    in reply to: Occasional incoming fax problem #9165
    jfreeman
    Member

    Modem is US Robotics 5610C PCI card type modem. I can change to Class 2.0 and will try that for now. Thank you.

    in reply to: Host problem #9157
    jfreeman
    Member

    That fixed it. For whatever reason, both WFXSWTCH.EXE and WFXSNT40.EXE are not in the list of fax tasks when the computer is started. The Winfax tool corrected it and all is working. Thank you.

    in reply to: Host problem #9155
    jfreeman
    Member

    Your assumptions were all correct. The port next to “Winfax PRO Fax Sharing” was and was unchecked. I followed your instructions while logged in as an administrator and the problem persists. I have tried several times and each time everything works as you have instructed but once I log off, log back in or restart the client, I cannot start Winfax. What do you recommend next?

    in reply to: Host problem #9153
    jfreeman
    Member

    Still having a problem. When I go to Modems and Communication and highlight Winfax Pro Fax Sharing, remove is greyed out and I cannot remove it. Only the modem is configured, Winfax Pro Fax Sharing is not configured. If I try to configure it I can’t because the client is already configured as a host. What steps do I need to take in order to remove and re-add it?

    in reply to: Host problem #9152
    jfreeman
    Member

    Great. Thank you.

    in reply to: Hardware issue #9126
    jfreeman
    Member

    Thanks for your reply. This is a self built machine and I remain a newbie at this. I moved the modem to a different PCI slot and that has corrected the Hardware issue. There is no external serial port on the motherboard. I also installed the software and updated the drivers for the modem which I had not yet done. I ran the modem configuration wizard for Winfax and all seems to be ok with the modem so far. I will be attaching the client to the fax line soon to try it out. I could not figure out why the computer was so slow after running the compatibility checker. I now do not feel it was the patch that caused this. Out of frustration I uninstalled “Concord Winfax Plugin v3.0” from add/remove programs. What is this for and do I need to reinstall it, if so how do I install it again. I’m using Winfax 10.04.

    I’m impressed with your diagnostic skills, knowledge of networking/computers, modems and fax programs. What is your background?

    in reply to: Winfax and PostgreSQL #9122
    jfreeman
    Member

    Great, thank you. Right now the postgresql program is installed on a server with Windows 2003 but when I get it on to XP with Winfax I’ll give it a try. Thank you for the reply.

Viewing 15 posts - 1 through 15 (of 30 total)