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  • October 19, 2009 at 4:52 pm in reply to: WinFax PRO has detected that you need to setup a TCP/IP… #8696
    jonrosensystems
    Member

    I’ve worked through the following TCP/IP fixes but WinFax network client still fails…
    – ran Microsoft Fix-It utility; http://support.microsoft.com/kb/811259/ and restarted.
    – installed Microsoft support tools and performed netdiag /fix
    – tried netsh ip int reset test.log

    Checking the components/network/protocol section in msinfo32, I have a total of 14 entries; 10 for MSAFD NetBIOS, along with the typical 4 entries for TCIP/IP(TCP/IP,), TCP/IP(UDP/IP,) TCP and UDP. Doing all of the above repairs didn’t remove the possibly extra 4 MSAFD entries.

    Can you suggest any other fixes or checks to the Windows XP TCP that will satisfy the requirement for WinFax? It would be valuable if the Fax Diagnostic utility had a test that performed the same TCP tests as WinFax but could produce an error report to show why WinFax network client is failing.

    September 23, 2009 at 10:48 pm in reply to: WinFax PRO has detected that you need to setup a TCP/IP… #8705
    jonrosensystems
    Member

    Stopped all WinFax services, un-installed Winfax and deleted c:program fileswinfax folder; restarted Windows.
    Checked registry for compatibility mode; no entries listed.
    Re-installed WinFax 10.03 from original CD-ROM; option to setup fax sharing client still fails with TCP/IP etc. error message.
    Applied 10.04 update, restarted and tried to enable fax sharing client; fails with TCP/IP etc. error message.

    September 23, 2009 at 9:18 pm in reply to: WinFax PRO has detected that you need to setup a TCP/IP… #8703
    jonrosensystems
    Member

    Good tip; the readme.txt has November 2002 listed at the top. Next, I’ll check to see what version of WinFax our installation disc has. I expect its 10.0/10.01 that was then upgraded to 10.04.

    September 22, 2009 at 5:39 pm in reply to: WinFax PRO has detected that you need to setup a TCP/IP… #8701
    jonrosensystems
    Member

    Copied WFXSWTCH.exe from another station that had the file, and re-ran the WinFax Tools startup check successfully.
    Checked device manager in safe mode; only one network card and driver present.
    Also tried using the WinFax Tools to start the client as a fax sharing server instead; it prompted to enable RPC; restarted and re-tested as both client and server; both modes fail to start with the “TCP/IP not found etc.” error.

    September 22, 2009 at 2:12 pm in reply to: WinFax PRO has detected that you need to setup a TCP/IP… #8700
    jonrosensystems
    Member

    The computer has a single Ethernet interface configured only for TCP/IP (IP4); nothing else.
    The registry keys for DCOM protocols has a single entry; ncacn_ip_tcp.
    The winsock settings reported by MSINFO32 match and show the ten required sections correctly.

    The WinFax Tools option to fix startup errors reports WFXSWTCH.exe is missing, I’ll copy it from another station.
    I’m also going to restart in safe mode and delete any unused network adapters from device manager.

    September 22, 2009 at 2:34 am in reply to: WinFax PRO has detected that you need to setup a TCP/IP… #8698
    jonrosensystems
    Member

    Definitely no IP6; never installed and not present.

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