[mpf]

I think you may have found the problem!

I accessed the hive key and found a “winfax” but no “ACT50” or “ACT60” entries in the “InstalledApps” section.

So, to fix this, I am assuming that I need to deactivate the Symantec Internet Security and the Anti-virus and re-install ACT.
Sorry, if that is painfully obvious, but could you confirm that is what I need to do?

Please let me now if there is a better process to use to correct this problem.

Thank you for walking me through this.

M

[mpf]

Sorry for the delay.

Tried this process of unchecking the “use the currently open ACT database…..” and then rechecking it several times and still did not work:
More specifically, the ACT database did not appear when unchecked, so that worked correctly; I went back and added the ACT database; Winfax recognized it. But when I clicked on the database in winfax it still gave me an error message of “Database open failed”

Note: there is a password for the database, which I tried, but did not solve anything.

Anything else I can try?

Thanks
M

[mpf]

My bad. I should have included that info….

I am running ACT 6.0

Yes, ACT does appear as a phonebook in Winfax. And yes, I get the “database open fail” when I click on the ACT phonebook while in Winfax.

Any ideas? I appreciate your help.

M

[mpf]

Went to the site you suggested and got the winfax tools. That got me rolling. Thank you.

Now I have a problem importing my ACT database into Winfax. It literally reads as follows:

“Database open failed”.

Any suggestions?

M

[mpf]

thanks. I’ll check it out

[Author]

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