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thanks but i already had ecm unchecked. it was handshaking fine before. i called number on voice phone to see if noice in line and found none. maybe this is unfixable
Since you say using XP machine you tried the log file structure and could not reproduce any problem with missing log entries I want to copy you. I haved backed up the winfax folder on usb thumdrive following your instructions from my windows 2000. Also winfax tools 129 onto usb thumbdrive. I am able to buy XP Computer its a HP Pentium 4 with Service Pack 3(Internal fax modum) with all windows updates. In Winfax tools 129 when clicking fix entry problem it says for use with XP SERVICE PACK 2 OR 3. With winfax tools 129 help what instruction step by step for installing winfax folder from thumbdrive onto XP Service pack 3?
I have been going on dail up internet daily to coorespond on winfaxpro forum. I have wandered myself if receiving fax becomes a problem after using the modem for internet but have not discovered it yet causing a problem. I had problem also receieving entire pages where it cut off some of the page. I have unchecked 2d compression in modem properties on fax tab and seemed to help some but not all the time. Also NOT able to receive from some fax machines but if I change modem settings from class1 to class 2.0 I can receive from them. Finally in modem properties I see 3com modemPCI ADI#2, before was PCI ADI
I have faxed 15 files you mentioned in the data file to your email to see if your xp repeats this same problem THAT DOES TO 2 COMPUTERS I HAVE TRIED ALREADY.The problem was everytime I click receive arrow down to show other folders then close it using the arrow that points to the right(looks like a thumbtack) to get bigger view of receive folder it loses 1 old log.Also about missing logs in receive log and updating graphic drivers and computer, this problem exists only with winfaxpro and not anywhere on any other programs or explorer. This has me feeling if I put all my winfaxpro data into another new computer The problem in receive logs will still be there. I am about ready to give up. THIS MAY BE SOMETHING NOBODY CAN FIX?
A first time I ever came across a computer that would not boot up in safe mode like you ask. Tried updating grahic drive a ram128 then it say no adapters so it dont install. today started problem not sending to one fax machine normally do everyday and would not work(NOT EVEN HEAR OTHER FAX MODEM). then I send to another fax machine then after that I could resend to fax that would not work before and work.I have got winfax to receive after getting a time warner phone line and verizon tech came to my house and cant figure out why i can receive with time warner and not theres but could from theres untill dec.1st. I tried to back up winfaxpro on cd but only see messages and not phone book plus i needed to check what i wanted one by one and is time consuming. there must be a way to copy the backup file to cd that simple(im no rocket scientist) can you help?
Also its not been easy to say the least and appreciate any suggestions to get winfaxpro running more right.I now know how to create the problem in receive folder is loseing logs but dont know how to stop it. everytime I click receive arrow down to show other folders then close it using the arrow that points to the right(looks like a thumbtack) to get bigger view of receive folder it loses 1 old log. The more times you click thumbtack the more it loses. How do I stop it or fix it?
After posting last reply fixing missing logs the receive folder started missing old logs again in less than 1 hour. Twice in 1 day I had to rebuild phonebook and logs.I will try to find out what I did to start creating missing logs and let you know if I come up with anything.
I was missing log events in receive log. I rebuilt phonebooks and logs with winfax tools and now that part is ok today.
About NT warning. I am only user on computer. I did for a day change modem from class 1 to class 2.0 when again I had trouble receiving faxes. I get it to receive ok on class 1 for couple days then problem starts up again receiving.Missing thumbnails or old received faxes dont show but will reappear if you click another folder then click back to folder then you see them. this is not first time happened. A First time yestaurday I received winfax warning to disable winfax NT service. when I go to do it it was disabled. computer friend say reboot it first. in short I rebooted then started NT service then disabled and stoped it followed by reconfigured modem settings and rebooted system again. Thumbnails appear showing now. NT warning has not shown back yet. The Number of rings to answer yestaurday changed on its own as well. I am confused why winfax just change its settings on its own.
To add to last post I noticed when sending faxes cpu jumps to 100 percent for second or two then under 10 percent. Had no complaint or problem sending faxes, just receiving them.
when receiving cpu reads 0 to 2 percent. have noticed opening program setup cpu reads 100 percent for a second or 2 before droping down to 0 to 5 percent. IS THIS NORMAL?
(Also receive and send jump to 30 for sec. or 2 on cpu before dropping to 0 to 2 percent yet the phonebook which has more logs only jumps to 15 percent when clicking to the folder.
QUESTION 2:
I dont know if this next is related to receiving problem but observed receive log missing received faxes in receive log, I click another folder like send log then click receive log again and the missing receive faxes not showing before reappears.I uninstalled antivirus prior to having trouble receing 10 or more pages. The windows 2000 computer just for Winfaxpro(Internet on newer computer). I dont believe it was screensaver( I was using computer when faxes came ) but I changed it to make sure. I have spyware and registry repair program, if you need additional info on them let me know. Should I uninstall them and/Or Where do you suggest I should also troubleshoot?
I have got send lots down to 2 percent and receive slots at 9 percent. Am I good on slot cituation? Also discovered winfax is having problem receiving more than 10-14 pages. it cuts off last page and does not receive the rest. How do I correct this?
