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View topic - Read this first - Broken Links, Non working account, Posting • WinFax PRO Forums


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Read this first - Broken Links, Non working account, Posting

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Read this first - Broken Links, Non working account, Posting

Postby Moderator » Mon Nov 13, 2006 12:42 pm

We hope this forum helps you solve your WinFax PRO problem!

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Before you post your message asking for assistance, we just ask you follow a few simple rules so your question can be answered.

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Don't post unrelated information/questions in an existing topic.
If the topic is specific to an installation problem, don't post a sending problem within the same topic. Create a new topic and post your question in the new topic. This makes it easier for others who are looking for answers to specific issues, so they don't have to read through irrelevent topics to find an answer. This is also called

Use an appropriate topic title.
Please don't enter "I need help", "Help me!", "WinFax doesn't work", Please be descriptive, so one can search easily for your message in the future. Some examples of good topic titles are "Can't send with LT WinModem" or "How do I create a cover page?" and "10.04 update and Fax Sharing problems".

Be descriptive in your posting
Include any error messages (if any) and describe the steps you take prior to encountering the problem. There are many alternative ways to do the same task in WinFax, so including your steps can be VERY important.

Include the VERSION of WinFax PRO or TalkWorks PRO that you are using in your message.
Clicking Help, About in WinFax always indicates the version of WinFax. There are many versions of WinFax PRO, Version 10 alone has 5 possible releases, it could be 10.0, 10.01, 10.02, 10.03 or 10.04. Also include the language version, because WinFax PRO in French is called Delrina Fax and while it may look the same, there are some differences in non-English versions of WinFax PRO. You can also use WinFax Tools and click WinFax Info to obtain detailed version information.

Include the VERSION and SERVICE PACK of Windows you are using.
Windows XP Home, Professional, Windows 2000, Windows 2003, Windows 95/98/Me etc. Also indicate the SERVICE PACK version if applicable, and if you are using a x64 bit OS (WINFAX does not work with x64 OSes)
Operating System Language (French, English, Hebrew, Italian etc.) should also be indicated in your posting.

If your question is regarding the WinFax Macro, make sure you indicate the version of the macro, the version of Microsoft Word.

Sending and Receiving Faxes
If your message is regarding sending or receiving faxes, make sure you include your fax modem information. What is the fax modem manufacturer/and model name? What is the initialization string setup? Is it a CLASS 1 or CLASS 2.0/2 modem? Internal or External? Using COM PORT or TAPI PORT mode?
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