WinFax PRO Support

Do you have phonebooks stored in WinFax that you need exported to dBASE .DBF, Comma Separated Values .CSV, Comma or Tab delimited, or Microsoft Excel 2003/2007/2010 spreadsheet format?  No longer have Symantec WinFax PRO installed to export the data? We can help.  We can also convert your WinFax phonebooks for use with FaxTalk or Outlook ready format. You send us the original phonebook files, and we convert them to the format of your choosing.  We can even repair a corrupted phonebook. Contact us for your specific needs

We have noticed an increased number of links to fake (pirated/illegal) WinFax  software. These links contain  malware and viruses. We also noticed fake links to file torrents. There is no such product as WinFax for Windows 7 (x64).  These are fake torrents and contain virus/malware.  There is no version of WinFax software that will support any x64 operating system or Windows 7/Vista. Stay away from these links!  

A Fake WinFax PRO 10.03 CD ROM in a paper sleeve

If you purchased WinFax software and have a questions regarding if it is fake or not, let us know and we can check it out for you.  If you purchased a download of  Symantec WinFax PRO, it is an illegal copy and  could contain malware.   

WinFax PRO is no longer being sold & distributed by Symantec and the only way to purchase a legitimate version is 2nd hand (used) or New Old Stock (NOS) from a retailer. 

There are also counterfeit CDs in existance, and they are poor quality copies of the original.  Don’t get ripped off by purchasing a WinFax PRO CD!  The picture above is an image of an actual FAKE / COUNTERFEIT WinFax PRO CD. If in doubt, ask the seller to send you a picture of the actual CD they are selling.  Compare it with the picture here. It is difficult to determine the fake from a real CD if you have never seen an authentic CD, but once you compare the two, the differences are easy to spot. 

The first clue is if your CD contains the version of WinFax PRO. All official CDs will only list version 10.0 on the CD.  Authentic CDs do not include version identifiers 10.02 or 10.03. This is not listed on the CD anywhere.    Official CDs are on silver “shiney” surface where “WinFax PRO” is printed.  A dull matte-finish is a fake CD. 

WinFax printer add failed. Error code ->1797 or 126 and other error codes.

If you are experiencing errors installing the WinFax printer driver, such as Error Code ->1797 or Error Code->126 you may have problems with the WinFax driver files.

Symantec has a list of troubleshooting steps here, but we’ve found these are usually not always effective in solving this problem (and is very time consuming, a reinstall is usually not required). 

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2002012814193804

Subscribers to our forums and download access to WinFax Tools can automatically check for these files and repair any errors automatically.

This error can be fixed in WinFax Tools by clicking on “Install & Setup Tools” and then, “Install Printer Driver”

Click here for more information on subscribing to WinFax Tools.

WinFax printer add failed. Error code ->1930

WinFax PRO and TalkWorks PRO requires a Windows compatible operating system such as Windows 9x, Windows NT, Windows 2000 and Windows XP (32 bit only) that will support Kernel Mode (Type 2) printer drivers. Microsoft VISTA and Windows 7 do not support Kernel Mode printer drivers.  While Windows 2003 does support kernel mode printers, they are blocked by default. Windows 2003 requires a policy change to allow for Kernel mode printer driver installation. You must disallow Kernel Mode blocking in Windows 2003 before you can install the WinFax printer drivers.

Incompatible = any 64 bit operating system, Windows Vista, Windows 7, and later operating systems.

Compatible  = Windows XP (32 bit), Windows 2003, Windows 2000, Windows NT 4.1, Windows 9x, Me

Unfortunately, like Microsoft Vista, Windows 7 is not compatible with WinFax PRO due to some of the changes made to the operating system.  With the release of Windows 7, Microsoft has acknowledged that many are still using legacy Windows XP applications, like WinFax PRO, and require a method to run these applications on a Windows 7 based PC.  A possible solution to run these legacy “XP” applications on your Windows 7 desktop is a feature that is available in some versions of Windows 7 called Windows XP Mode. 

Our initial testing confirms that you can run WinFax PRO in Windows XP mode, but you cannot “share” the WinFax PRO printer driver with Windows 7 applications.  We successfully shared the fax modem, (and it was a software based modem!) but not the fax printer. This prevents any access from Windows 7 programs to the WinFax printer. Only the applications that are installed within the Windows XP Virtual machine can be used with WinFax to send faxes, you cannot create faxes from within Windows 7 applications. 

This limits the usability of WinFax in Windows 7.  if you require to fax from a Windows 7 application, it will not work.  Although, having Windows XP within your Windows 7 operating system saves you the expensive of having another separate computer just to run legacy Windows XP applications such as WinFax.

An alternative to WinFax PRO is FaxTalk FaxCenter Pro,  more details here

 More on Windows XP Mode with Windows 7.

Windows XP Mode is a feature that is optional on Professional, Ultimate and Enterprise versions of Windows 7. Windows XP Mode is not available in the Home Premium or Starter Editions of Windows 7. Windows XP Mode option can be downloaded at no additional charge with a qualified version of Windows 7 directly from Microsoft’s Web site here:

http://www.microsoft.com/windows/virtual-pc/download.aspx

In addition to the downloads, you’ll need a compatible processor and motherboard that supports hardware virtualization (AMD-V or Intel VT , also code named Vanderpool technology) . Microsoft has released a tool which you can download to test to see if your processor can support the AMD-V or Intel VT mode.  See Microsoft’s link above for more details.

More info on some compatible CPU’s in this post: http://www.getfaxing.com/forums/viewtopic.php?f=17&t=718

There’s a lot of confusion regarding the compatibility of Microsoft Vista or Microsoft Windows 7 and WinFax PRO. Part of the confusion is that you can install WinFax on a Windows 7 or Vista installation, and you can send a cover page. See the following links regarding the full details on WinFax compatibility with Microsoft Vista or Windows 7.

Information regarding use of WinFax with Microsoft Vista and Microsoft Windows 7 from the WinFax Forums:  http://www.getfaxing.com/forums/viewtopic.php?f=17&t=718

Technical article on Microsoft Vista and WinFax PRO: http://www.getfaxing.com/winfax/2008/11/29/winfax-pro-and-microsoft-vista-compatibility/

Technical article on Microsoft Windows 7 and WinFax PRO: http://www.getfaxing.com/winfax/2009/06/03/symantec-winfax-pro-and-microsoft-windows-7-compatibility/

Alternative to WinFax PRO is FaxTalk FaxCenter Pro, it is compatible with Windows 7 & VISTA. More details here: http://www.getfaxing.com/faxtalk

Windows XPM is an interesting feature for Windows 7, it allows Windows XP applications to run under the same desktop with Windows 7. Unfortunately, Not all PC’s will support the new Windows XP Mode under Windows 7. The processor must support a feature called “hardware virtualization”, which is not supported in many Intel & AMD processors. In addition, even if your CPU does support hardware virtualization, your BIOS must also support it. If you have an older bios that can’t be updated and a chip that does support hardware virtualization, you’ll still be out of luck in using Windows XPM in Windows 7.

UPDATE: Microsoft has released an update for Windows XP Mode to allow for compatibility with processors without hardware virtualization.  For best performance, Microsoft recommended a hardware virtualization CPU.   Read the rest of this entry »

Many of you held off upgrading from XP to Vista are considering the upgrade to Microsoft’s latest operating system Windows 7, but are wondering if many of your existing applications such as WinFax PRO will work.

WinFax PRO and TalkWorks PRO (the fax/voice version of Symantec’s popular fax software) still have a strong user base and many of you don’t want to give up this powerful and easy to use desktop faxing software.

Unfortunately, Windows 7, doesn’t change the compatibility issues with WinFax PRO that were introduced with Microsoft Vista.  As expected, the same compatibility issues with WinFax PRO and TalkWorks PRO also exist with Windows 7. Read the rest of this entry »