Here are some FAQ (frequently asked questions) we get asked about the software and technical support services we offer. If your question isn’t on this list or you still have questions after reading this FAQ, please contact us and we’ll get back to you with an answer.
What is FaxTalk software?
FaxTalk is advanced and easy to use fax software you install on your computer, allowing you to send and receive faxes directly from any application on your Windows desktop. Faxes that you send or receive are stored locally on your machine and never uploaded to the ‘cloud’ unless you set it up that way. FaxTalk provides you a centralized location to manage, store and quickly search for your faxes. The software communicates with a fax modem that is installed on your computer and connected to your telephone line. FaxTalk is different from internet fax, as you send the faxes in real-time. They are not sent to a third party internet ‘cloud’ fax service where you pay by the page or a monthly internet fax fee. FaxTalk takes away your clunky fax machine and puts in inside your computer.
What are the requirements for FaxTalk?
FaxTalk software requires a fax modem connected to a telephone line. It will work best with traditional telephone land-lines and many cable based telephone services including AT&T, Verizon, Vonage, Comcast, Rogers, Telus, Cogeco, Videotron and others. It can also work with dedicated VoIP telephone services such as Vonage, BasicTalk, MagicJack, Oomla, NetTalk and others. If you have a VoIP SIP account, it can also work with an ATA (Analogue Telephone Adapter) connected to a fax modem. Consult your VoIP provider terms of service, fax service availability and reasonable use policy for more information.
FaxTalk is designed for use with Microsoft Windows and supports 64 bit and 32 bit versions of Microsoft Windows 10, 8.1 and 8, Microsoft Windows 7, Microsoft Windows Vista, Microsoft 2012 Server, Microsoft 2008 Server, Microsoft Windows 2003 Server and Microsoft Windows XP (w/SP3).
What is FaxTalk Fax Merge software?
FaxTalk Fax Merge is an add-in for Microsoft Word. It is an optional component that can be purchased with the FaxTalk software. To use the FaxTalk Fax Merge option, you’ll require FaxTalk software and compatible version of Microsoft Word (32-bit). The FaxTalk Fax Merge add-in is not required to send faxes directly from Microsoft Word, but when installed in Microsoft Word it will provide you with time saving icons for quick faxing and the ability to perform powerful fax mail merges using your fax database (from Excel, Outlook, or other Microsoft Office compatible connected database.) Microsoft Word must be 32 bit version for add-in compatibility.
Do businesses still send and receive faxes?
You would think by now that fax technology has been replaced with e-mail, but this is not the case. Many businesses today rely on faxing and every business should have the ability to send and receive faxes even if faxing is not part of their everyday operation. Many legal, financial, health care and government entities use fax to transmit signed legal documents. Whether you send a few faxes or hundred of faxes a day, FaxTalk is your low cost and long term solution to faxing. You don’t pay any fees and you don’t have to change your existing fax number or get a new one. FaxTalk fax software for Windows is a super-charged fax machine for your computer.
Does FaxTalk fax software work on my Mac or VM?
FaxTalk is designed for use with Microsoft Windows and it supports 64-bit and 32-bit versions of Microsoft Windows 10, Microsoft Windows 8.x, Microsoft Windows 7, Microsoft Windows Vista, Microsoft 2012 Server, Microsoft 2008 Server, Microsoft Windows 2003 Server and Microsoft Windows XP (SP3).
Some Macs may operate the Microsoft Windows OS, but we’re not experts in the Mac hardware or software so we can’t guarantee the software will work properly on a Mac computer. We don’t officially support the software on a Mac that is operating Microsoft Windows.
Due to possible compatibility issues, we don’t support using FaxTalk on a virtual machine (VM).
Does FaxTalk software work in my country?
FaxTalk works in most countries around the world that we are allowed to sell to. Due to licensing agreements, we can only distribute the FaxTalk software in specific countries. If your country is not listed in the billing and shipping options of the check-out process then we do not sell or provide services in your country.
What is the difference between FaxTalk FaxCenter Pro, Multiline Server and Messenger Pro editions?
FaxTalk is advanced and easy to use fax and voice answering machine software you install on your computer, allowing you to send and receive faxes directly on your Windows desktop. FaxTalk FaxCenter Pro is designed for a single telephone fax modem and for faxing only. FaxTalk Messenger Pro is designed for a single fax modem and includes faxing and voice mail (answering machine) support when used with a compatible voice/fax modem. FaxTalk Multiline Server is designed for up to 8 (fax/voice modems) and supports both fax, voice answering machine and fax and phone book sharing across your local network.
Is FaxTalk available at computer retailers?
No, FaxTalk software is sold on-line only, it is not available in computer and software retail outlets. GetFaxing.com is an authorized re-seller for FaxTalk software on-line.
Can you mail me a CD-ROM of the software?
Yes, we offer this option at the time of purchase, or within 30 days of your original purchase. It may take up to 30 days for postal delivery of your CD-ROM. We provide a download link usually within 24 hours and the CD-ROM is mailed out a few days after. There is a nominal fee to cover the cost of the CD-ROM and for shipping. Sorry, we do not offer or mail out TRIAL CD-ROMs.
Can I try the software before I buy it?
Yes, we recommend you try the 15 day trial version that you can download for free. To install and use the software, you will require a fax modem connected to a telephone line. See the requirements for more info. For more information please visit our TRIAL
Can I try the software for more than 15 days?
The trial will expire after 15 days, if you need additional days for evaluation please contact us. For more information on the trial please visit our TRIAL
Are there any monthly fax fees or other charges?
FaxTalk is not a subscription fax service. There are no fees when sending or receiving faxes as you are using your existing telephone line. Any charges for local and long distance calls (if they are not included in your calling plan) are billed by your telephone provider. Once purchased, there are no charges for use of the FaxTalk software and you are allowed unlimited usage on each licensed computer.
What’s the difference between FaxTalk and an internet ‘cloud’ fax service?
An internet fax service will charge you for each fax you send or receive, or you pay a fixed rate each month for a limited allowance of faxes and storage fees. With an internet fax service, faxes are routed through a third-party (the internet fax service provider) and then they use their own ‘Fax Server’ software to transmit the faxes using VoIP technology. If you transmit or receive many faxes, you could be paying hundreds of dollars in page fees. In addition, internet fax services will assign you a new fax number or allow you to port your existing dedicated fax number to them. They then control and/or may take ‘ownership’ of your dedicated fax number. This can sometimes cause problems if the company goes out of business or you want to port your number to another provider. In addition, faxes are not sent in real time, they are delivered to the internet fax service and sent at their schedule. Each outgoing fax is placed in an outgoing queue and service times are based on outgoing line availability that is shared among all subscribers to the service. While this type of service may be convenient, costs can add up quickly for low usage or over-usage.
FaxTalk is not a subscription fax service. There are no fees when sending or receiving faxes as you are using your existing telephone service. Any charges for local and long distance calls (if they are not included in your calling plan) are billed by your telephone provider. Once purchased, there are no charges for use of the FaxTalk software and you are allowed unlimited usage on each licensed computer.
Can I send faxes with FaxTalk using my internet fax service?
No, FaxTalk does not support internet fax services. FaxTalk requires a telephone line and a compatible fax modem to send and receive faxes. See FaxTalk requirements for more information.
My computer doesn’t have internet access, can I still use FaxTalk?
Yes, one of the benefits is that FaxTalk does not require internet connectivity to send or receive faxes. You can isolate a computer from the internet and still be able to send and receive faxes using standard POTS (plain old telephone service). If you purchase the download-only version, you can download the software from another computer and install on your non-internet connected computer by copying the downloaded file to a USB Storage, portable hard drive or CD-R. We also provide an optional CD backup for purchase.
Do I need a dedicated fax telephone line?
This really depends on how you going to use the fax software. If you have a business that doesn’t send or receive many faxes, then you probably don’t need an additional telephone line. You could setup FaxTalk to use your existing voice line or credit-card authorization phone line and activate it only when you need to send and receive faxes. Some land-line telephone companies offer a low-cost 2nd line option that uses the same phone line but has a distinctive ring signal. FaxTalk can be configured to only answer calls when that specific ring is detected.
Do I need a land-line?
You’ll need a telephone line that provides an analogue dial-tone. It can be a traditional land-line from a phone company or a land-line provided by your cable provider. It can also be a VoIP type line connected to an ATA device provided by many of the internet and VoIP providers but results may vary with these type of devices as they are dependent on the provider and your internet connection speed. If your telephone line can generate a dial-tone, you can connect a fax modem and use FaxTalk software with it. Please check with your provider to determine if the telephone line supports fax transmissions. Wireless phone lines and satellite phone lines are not recommended or supported.
Can I fax using BasicTalk, Vonage, MagicJack, Oomla, NetTalk or other type of internet to analogue phone device?
Yes, but performance may vary with these type of telephone services due to your local internet speed, configuration and network traffic. Some VoIP telephone services are not reliable for faxing or may have faxing capabilities disabled. Check with your TOS (Terms of Service) and reasonable use policy included with the device you are using to determine if faxing or broadcast faxing is permitted.
Can I fax using a (SIP Trunk Account) VoIP telephone service?
Yes, but you will require an analogue telephone adapter (ATA) that is configured for your VoIP service and for setup to support faxing. The fax modem is plugged into the telephone port of the ATA device. Performance may vary with VoIP due to your local internet speed, configuration and network traffic. Not all devices will support faxing, or are configured to support fax. Contact the manufacturer of your device and your VoIP service for proper configuration. We do not officially support faxing using VoIP and an ATA device but you should make sure that your default/preferred codec is set to G.711 or if supported T.38. Here is a list of some ATA devices
Do I need a fax modem when using VoIP (SIP trunk account)?
Yes, a fax modem is required. You plug in the fax modems telephone RJ-11 connection to a free RJ-11 port from your Analogue Telephone Adapter (ATA). Performance may vary with VoIP due to your local internet speed, configuration and network traffic. You should make sure that your default/preferred codec on your ATA device is set to G.711 or if supported T.38. Here is a list of some ATA devices
Can I fax using a Wireless Home Phone service?
Check with your wireless phone service provider if faxing is supported. Most of these cell phone home phone services do not support fax. We’ve found that faxing is unreliable with cell phone service.
Can I fax using my mobile cell phone?
FaxTalk requires a fax modem to be configured and detected in Microsoft Windows. Most current smart phones do not have the ability to be configured as a fax modem, so it is not possible to use FaxTalk to send a fax directly with your mobile phone. You can forward received faxes to your e-mail as a PDF document, so you can view received faxes on any phone or device that can view PDF documents.
Can I use the modem supplied by my phone or cable company with FaxTalk to send and receive faxes?
No, FaxTalk requires a fax modem to be configured and detected by Microsoft Windows. The modem supplied by your phone company or cable company may be called a ‘modem’ but it is not a ‘fax modem’. The modem they install provides you with internet service and/or phone service. Some of these modems can also provide the television reception to a DVR or HD Receiver that is connected to a television. To use the FaxTalk software, you will require a separate ‘fax modem’ that is connected to your computer and a telephone line. If your cable modem provides telephone service, you can connect the telephone RJ-11 jack of the ‘fax modem’ to the RJ-11 telephone jack of your internet/phone modem.
I have DSL modem plugged into the telephone. Can I use that?
A DSL (DSL/ADSL/VDSL) modem is not a fax modem, so you cannot send or receive faxes using this type of modem. You can continue to use the DSL modem for your internet service, but you will still require to install a fax modem on your computer to use FaxTalk.
What is a fax modem?
A fax modem (often called a dial-up fax modem) is a device that connects to your computer and telephone line. It can be used for data transmissions and for sending and receiving faxes. Fax Modems are available in easy to install USB type, internal (slot) that is installed inside the computer, and external powered models that plug into a serial port. Cable and DSL modems are not fax modems, and the fax built-in with some All-In-One printers are not considered fax modems so these cannot be used to send or receive faxes with the FaxTalk software.
How do I determine if I have a fax modem installed on my computer?
A fax modem (often called a dial-up fax modem) is a device that connects to your computer and telephone line. It can be used for data transmissions and for sending and receiving faxes. Fax Modems are available in easy to install USB type, internal (slot) that is installed inside the computer, and external powered models that plug into a serial port.
In Microsoft Windows, go to Windows Control Panel and double-click the Phone & Modem settings. Click on the Modem tab to determine if a fax modem device is listed here. If you do not see any devices listed here then you do not have a fax modem installed on your computer. If a device is listed, verify if the model listed supports fax. FaxTalk will support many Class 1 and Class 2 type fax modems. If you are unsure, e-mail us with the name of the device listed and we will try to assist.
NOTE: Cable and DSL modems that are supplied by your phone or cable company are not fax modems, and the fax built-in with some All-In-One printers are not considered fax modems so these cannot be used to send or receive faxes with the FaxTalk software.
Where can I buy a fax modem?
Fax Modems are inexpensive and are available from many on-line and local computer retailers. The most common type (and easiest to install) fax modem is the USB type that plugs into a standard USB port on your computer. The most common types are ‘Conexant’ and ‘LSI/Agere’ type fax modems, and many modem manufacturers will use one of those two types of ‘chipsets’. When you purchase FaxTalk software from us, you can also purchase a fax modem
from us that is compatible with the FaxTalk software. Ensure you have a telephone cable long enough to reach your telephone jack from your computer (most modems come with a 6 feet or less of telephone cable)
What fax modem do you recommend?
We recommend purchasing a hardware based or controller-less fax modem. Avoid software based or ‘soft-modems’, ‘Win modems’ or ‘KFlex’ type modems.
When you purchase FaxTalk software from us, you can also purchase a hardware based fax modem from us that is compatible with the FaxTalk software. Ensure you have a telephone cable long enough to reach your telephone jack from your computer (most modems come with a 6 feet or less of telephone cable). Here is a document with some fax modems we recommend
Can I receive faxes when the computer is off?
No, the computer must be turned on, the fax modem active and the FaxTalk software set to answer incoming calls to receive faxes.
How many faxes can I send at once?
FaxTalk allows you to schedule and group faxes together to be sent in batches. Each fax is sent sequentially to the recipient and they are stored in an ‘outbox’ queue. If you use a single fax modem (standard setup with FaxTalk FaxCenter Pro or FaxTalk Messenger Pro software) you can send one fax at a time. Each fax in the queue will transmit automatically until all faxes have completed or the retry limit is reached. As a rule of thumb, each fax transmission will take approximately 1 minute per page. Pages with detailed images or shading may take longer. With FaxTalk Multiline Server, you can use multiple modems connected to separate phone lines, so you can send multiple faxes at the same time. Please note that the FaxTalk software should not be used for unsolicited faxing or ‘fax spamming’ and we will refuse sales and support for customers intending to use the software for illegal spamming purposes.
Is there any limit to the faxes I can send or receive?
No, there are no limits to the number of faxes you can send or receive. As a rule of thumb, a single fax page can be transmitted in about 1 minute. On average, you can send or receive approximately 1000 pages per 24 hour period when using a single telephone line and single fax modem. Please note that the FaxTalk software should not be used for unsolicited faxing or ‘fax spamming’ and we will refuse sales and support for customers intending to use the software for illegal spamming purposes.
Can FaxTalk send fax broadcasts?
Yes, As a rule of thumb, a single fax page can be transmitted in about 1 minute. On average, you can send or receive approximately 1000 pages per 24 hour period when using a single telephone line and single fax modem. With the FaxTalk Fax Merge Add-on, you can sent fax mail merges using Microsoft Word. Please note that the FaxTalk software should not be used for unsolicited faxing or ‘fax spamming’ and we will refuse sales and support for customers intending to use the software for illegal spamming purposes.
Do you sell fax lists or a fax database?
No, we don’t and we don’t recommend using purchased fax lists. Generally, these lists are out-dated with inactive or incorrect fax numbers. This is unsolicited faxing and could be considered spam under anti-spam laws in your country. The FaxTalk software should not be used for unsolicited faxing or ‘fax spamming’ and we will refuse sales and support for customers intending to use the software for illegal spamming purposes. If you do intend to use a fax list, you must follow your local state, provincial or countries laws. If you have a list that includes voice numbers, it’s recommended you call each client, tell them why you’re calling and ask for their updated fax number and permission for you to send them a fax. If you are a legitimate business and have an product or service that is beneficial to the recipient then most businesses will allow you to do this.
Do I need a fax machine to use FaxTalk?
No, a fax machine is not required. FaxTalk software doesn’t use your fax machine to send or receive faxes. FaxTalk replaces a fax machine. You will require a device called a ‘fax modem’ to be installed on your computer to use the FaxTalk software (see the FaxTalk requirements above)
Can I keep and still use my fax machine?
Yes, some of our customers use the fax machine and FaxTalk together on the same telephone line by using a telephone splitter. While you can use both, they operate independently. We recommend setting your fax machine to answer calls in 3 or 4 rings, and FaxTalk set to answer in 2 rings. If your computer is turned off, you can still receive faxes on the physical fax machine but they will not be stored or displayed in the FaxTalk software.
Can I use my All-In-One printer that has a built in fax?
You can use your All-In-One printer for printing of your faxes or for scanning your documents, but you cannot use the printers fax sending or receiving capabilities with FaxTalk. These types of printers use a proprietary fax software that is bundled with the printer.
Is FaxTalk HIPAA compliant?
FaxTalk is not an internet fax service, it works much like a standard analogue telephone based fax machine in your office but has advanced capabilities such such automatic forwarding of faxes via e-mail, automatic printing, long term viewing and storage etc. HIPAA compliance requires that you have appropriate security safeguards in place that are administrative, technical, and physical in nature. For example, the physician should use policies and procedures that require office staff to verify the recipient’s fax number and use a cover sheet that does not include protected health information or when automatically printing received faxes, they are in a secure physical location.
For HIPAA compliance with FaxTalk, you should use a standard analogue telephone line connected to a fax modem and do not automatically or manually forward any protected health information via e-mail unless using a HIPAA secured method of transmission. Using internet based/VoIP transmission of protected health information that is routed via a third-party may not be considered HIPAA compliant, so verify if using such as service would not violate HIPAA.
Do you provide technical support?
Yes, if you purchased your software from us directly we provide 6 months (180 days) of technical support included at no extra charge to help you with any setup or questions of the software. We can also do the setup for you, we offer optional installation services and out-of-warranty support
for products no longer covered by our support plans or support plans from other vendors.
If your purchase was made directly from Thought Communications or another on-line re-seller, we can provide you our Remote support services.
Can you call me for help or to answer some of my questions?
We don’t offer phone support or provide call backs. Most basic pre-sales questions should be answered in this FAQ section. If not, please e-mail us for support or sales inquiries. You’ll find we have a quick response time. We usually respond to most e-mails within a few hours during normal business hours and most within 24 hours.
Alternatively, if you have pre-sales questions you can also contact Thought Communications directly https://www.faxtalk.com (the manufacturer of the software) within the United States and Canada at 1 (800) 532-9825 or internationally at +1 (408) 782-7904. This is for sales inquiries only and should not be used for technical support. Please note that purchases made directly from Thought Communications (FaxTalk.com) do not qualify for 180 day warranty support from GetFaxing.com
What is your fax number?
Our fax number is +1 707 440 2708. You can send us a test fax anytime, or if you have a question you’d like to send us by fax please do so. Please include your preferred response via e-mail or fax.
Do you offer phone support?
We don’t offer phone support. You’ll find we have a quick response time via e-mail. We usually respond to most e-mails within a few hours during normal business hours and most within 24 hours.
Are you the same company as (FaxTalk.com) Thought Communications?
No, we’re a separate entity. We’re authorized by Thought Communications as re-sellers of the FaxTalk software and are a third-party publisher of software add-ins for FaxTalk software.
If you need to reach Thought Communications directly you can visit their web site at https://www.faxtalk.com or contact sales directly within the United States and Canada at 1 (800) 532-9825 or internationally at +1 (408) 782-7904. This is for sales inquiries only and not technical support. Purchases made directly from Thought Communications do not qualify for warranty support from GetFaxing.com
I bought my software from FaxTalk.com or from another vendor, can you provide me free support?
Our priority is to our customers that purchase products and services directly from us. We don’t receive any compensation when your purchase is made directly from the trial software, from the FaxTalk.com web site or from another vendor. Your welcome to use any of the free support documents on our Web site. If your original point of sale does not support your purchase, please visit our on-line store for paid Remote Support options.
Do you offer free upgrades or updates?
If you are an existing customer of GetFaxing.com and you find and report a problem to us with the software and an update is available, we will provide you the update at no charge to you. If you have an older version that has been discontinued, or has been superseded by a new version we can provide you the newer version at a discount (discounted upgrade pricing).
How much does to cost to upgrade to a new version?
If you are an existing user of FaxTalk software and are using a version that has been superseded by a newer version we can provide you the upgrade version at a discount off the regular pricing (discounted upgrade pricing) contact us for more details or visit our store
for updated pricing. You do not need to be a previous customer of GetFaxing.com to obtain upgrade pricing from us.
I have an older version of FaxTalk Multiline Server, can I upgrade?
Yes you can but please note that any optional FaxTalk clients used to connect to the FaxTalk Multiline Server will also need to be upgraded to the same version level. Contact us for special pricing.
Can you import my old WinFax PRO data, or fix my existing WinFax PRO software?
Yes, we’re WinFax experts and have over 20 years experience in the software. We can fix your existing installation of WinFax (providing you have it installed in Windows XP SP3 or later) or we can export your faxes and phone books for use with FaxTalk software. Contact us for more information.
My country isn’t listed at checkout, why?
We are authorized to distribute the software in certain geographical markets only. Unfortunately, if your country isn’t listed in the drop-down option at check-out, then we do not offer our products or services in your country.
What payment methods do you accept?
We accept VISA and MasterCard credit card payments directly from our secure Web site https://www.getfaxing.com
. We also accept payments by PayPal
, so you can use your preferred PayPal payment funding source such as Debit Card, American Express, Discover, MasterCard, Visa etc.
My order failed or was cancelled at checkout, why?
We accept VISA and MasterCard credit card payments directly from our Web site secure server. Orders can fail if you attempted to complete an order with another type of credit card. If you are using a credit card that is not VISA or MasterCard, use the PayPal payment method. A PayPal account is not required to make payments with a American Express, Discover, MasterCard, Visa etc. Orders can also fail if your billing address entered at checkout does not match your credit card billing address on file. For failed orders using PayPal payment, we recommend contacting PayPal
directly to verify your PayPal account or credit card. If you continue to experience problems completing an order please contact us for more information.
Can I install the software on multiple computers in my home or office?
You will require to purchase a license for each machine you can install on multiple computers in your home or organization. If you are purchasing 2 or more additional licenses for multiple computers in your home or business, contact us for multiple license discounts.
I lost my software and/or my serial number. Can you re-send it to me?
If you purchased the software directly from GetFaxing.com and you are within your 180 day warranty we will provide you with a download of the software and/or serial number. We do not replace backup CDs if they are lost or stolen. We do offer replacement CDs and downloads for a fee if you purchased directly from GetFaxing.com
What is your return or refund policy?
We offer a 30 day money back guarantee on everything we sell unless specified at time of purchase. If you are not satisfied with your purchase, contact us within 30 days and we’ll make it right. Prior to purchase of the software, we suggest you download and install the TRIAL version
of the software to ensure the software is right for you. We can assist you with any questions you have during your trial period.
If you have any problem with your order it is important that you contact us first and not your credit card provider. Failure to contact us will result in delays in processing your return or refund, and may result in additional processing fees.
We do not provide refunds for software, hardware or support services after 30 days unless it was previously authorized by us.
All refunds and returns that include software purchased from us will require a LOD (Letter of Destruction) form to be completed and signed and returned to us. Refunds are issued to the same payment method used for purchase once the LOD has been processed. (up to 10 days for processing)
For any physical products, we do not refund any shipping costs to return product back to us.
We may charge you a restocking fee for items returned without the original packaging or components. When returning software, you are required to complete and sign an LOD (Letter of Destruction) form for digital media and physical media and you must return any purchased back up CDs if applicable before a refund is processed.
Read our full refunds and returns policy here.