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Terms of Service, Legal and Privacy Policy

By using this Web site, the software products or services you are agreeing to accept the terms and conditions outlined below. GetFaxing reserves the right to change these terms and conditions from time to time in its sole discretion. This policy was last modified on January 7th, 2016


What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on our support forums site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

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How we use your information

To personalize your experience: Your information helps us to better respond to your individual needs.

To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the footer or header of each email.

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How we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

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Information Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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Web Site Disclaimer

THE MATERIALS PROVIDED AT THIS SITE ARE PROVIDED “AS IS” AND ANY WARRANTY, CONDITION OR OTHER TERM OF ANY KIND INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY IS HEREBY EXCLUDED. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. GetFaxing does not warrant the accuracy and completeness of the materials on this site. GetFaxing takes no responsibility for viruses or other destructive or intrusive computer programs that may damage your computer system or data resulting from your access to or use of this site. GetFaxing may make changes to the materials at this site, or to the products and prices described in them, at any time without notice. The materials at this site may be out of date, and GetFaxing makes no commitment to update the materials at this site. Information published at this site may refer to products, programs or services that are not available in your geographic location.

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Trademarks & Copyright

The information provided on this web site is protected by law including copyright law. Copyright © 2016 GetFaxing. All rights reserved.

The trademarks, service marks and logos (trademarks) of GetFaxing or others used on this site are the property of GetFaxing or their respective owners. You may not use, and nothing contained on this site grants by implication, waiver, estoppel or otherwise, any right to use any trademark displayed on the site without the written permission of GetFaxing or the respective owner.

FaxTalk, FaxTalk FaxCenter Pro, FaxTalk Messenger Pro, FaxTalk Multiline Server are trademarks and/or registered trademarks of Thought Communications in the United States and other countries.

Microsoft, Microsoft Office, Microsoft Excel, Microsoft Word, the Office logo, Microsoft Windows 10, Microsoft Windows 8, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows 2012 Server, Windows 2008 Server and Microsoft Windows XP are trademarks and/or registered trademarks of Microsoft Corporation in the United States and other countries.

WinFax PRO, TalkWorks PRO, Delrina Fax are trademarks and/or registered trademarks of Symantec Corporation in the United States and other countries.

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Third Party Links

This site contains links to third party sites which are not under the control of GetFaxing and GetFaxing is not responsible for the content on any linked sited. IF YOU ACCESS A THIRD PARTY SITE FROM THIS WEB SITE, THEN YOU DO SO AT YOUR OWN RISK. GetFaxing provides these links only as a convenience and the inclusion of the link does not imply that GetFaxing endorses or accepts any responsibility for the content on those third party sites.

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Do we use Cookies?

Yes: Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

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Online Privacy Protection Act Compliance

California Online Privacy Protection Act

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our community forums site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

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Technical Support Agreement

GetFaxing.com provides service and support for WinFax PRO and FaxTalk software. By receiving technical support services from us you agree to the following terms and conditions outlined below.

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Per-incident support overview

An incident or problem is one user-defined problem seeking resolution. The single incident must be related to the original intent and design of the software, and does not include subsequent problems that are caused by or related to the original problem. Per-incident support will be conducted with only one customer contact.A per-incident ticket is deemed closed when a remedy, workaround, or recommendation for the installation has been offered, reasonable effort has been made to restore the operation to the original intent and design of the software, and the customer is in agreement with the resolution. GetFaxing.com does not warrant that the software used is error-free, and purchase of support does not guarantee resolution.Per-incident tickets are valid for a period of 30 days. If, after a period of 30 days you do not contact GetFaxing.com for support services, your ticket will be closed and your fees non-refunded.

If we are not able to answer your question or resolve your incident within 30 days after contacting us, we refund your service fee.

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Service Availability

Per-incident support is offered via credit card authorization only and is available Monday through Friday during normal business hours of 8 AM – 4 PM Pacific Standard Time. If weekend support or after-hours support is required, prior authorization must be coordinated through Customer Service at an agreed rate. GetFaxing.com will attempt to provide you services over a live chat session, remotely over the internet and/or by e-mail. GetFaxing.com does not provide telephone support services.Support service may not always be available in your time zone or geographic location. Support service may not always be available due to system maintenance, technician availability, or internet service disruptions.

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Support Software Tools & Remote Access

GetFaxing.com will attempt to provide you services over a live chat session, remotely over the internet and/or by e-mail. GetFaxing.com does not provide telephone support services. During the services session, we may ask you to download and install certain support software on your computer. By electing to receive support, you agree to allow GetFaxing.com to use whatever support software tools are necessary to resolve your support incident.

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Limitation of Liability

GetFaxing.com liability here-under shall be limited to the amount paid by the Customer for a single incident. In no event shall GetFaxing.com be liable for any loss of or damage to revenues, profits or goodwill or other special, incidental, indirect and consequential damages of any kind, resulting from its performance pursuant this incident, including without limitations any interruptions of business, even if GetFaxing.com has been advised of the possibility of such damages.

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Method of use of the software by the End-User

GetFaxing.com is not responsible for the method of use of the fax software by the End-User, and GetFaxing.com is not responsible for any content of fax transmissions created and sent by the End-User utilizing any software we sell or service. The End-User of the software is solely responsible for compliance with any international, federal, state or local law, statute, regulation, ordinance or rule governing or concerning the transmission of facsimiles (faxes) or voice messages. End-User shall indemnify GetFaxing.com for any costs, claims, and damages including reasonable counsel fees, that GetFaxing.com incurs as a failure of End-Users to comply with any regulations described in this paragraph.

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Returns or Refunds

We offer a 30 day money back guarantee on everything we sell unless specified at time of purchase. If you are not satisfied with your purchase, contact us within 30 days and we’ll make it right.

If you have any problem IT IS IMPORANT THAT YOU CONTACT US FIRST and not your credit card provider. Failure to contact us will result in delays in processing your return or refund.

We do not provide refunds for software, hardware or support services after 30 days unless authorized previously by us.

All refunds and returns that include software purchased from us will require a LOD (Letter of Destruction) form to be completed and signed and returned to us.  Refunds are issued to the same payment method used for purchase once the LOD has been processed. (up to 7 days for processing)

For physical products, we do not refund any shipping costs to return product back to us.

We may charge you a restocking fee for items returned without the original packaging or components. When returning software, you are required to complete and sign an LOD (Letter of Destruction) form for digital media and physical media and you must return any purchased back up CDs if applicable before a refund is processed.

Our complete Refund policy is listed here

 

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