Requirements for FaxTalk

T.38 Fax/FoIP/Internet SIP Fax Support (not using a traditional telephone line)

• Requires service to a compatible T.38 SIP fax service provider by a third party. Compatible service providers include Call Centric, VoIP.ms, T38fax.com, Cloudli, MondoTalk, BulkVs, Flowroute, VoiceMeUp. Other T.38 providers that provide user-password based authentication should work.
  Pricing and features vary by service provider used.
• Voice features and V.34 Fax not supported when using a T.38 SIP fax provider.

Printing and Scanning (Optional)

• Optional Microsoft Windows compatible printer (for printing faxes)
• Optional Microsoft Windows TWAIN or WIA compatible scanner (for scanning paper based documents)

Fax Mail Merge with Microsoft Word integration (Optional)

• Add the FaxTalk Fax Merge Add-in for Microsoft Word to create mail merge documents for faxing.
• Microsoft Word 2024, 2021, 2019, 2016, 2013, 2010 (32-bit Versions)
• Microsoft Word 2007 [Compatible but no longer supported]
• Compatible with Microsoft 365. Only the 32-bit versions are supported.
  
  NOTE:  Microsoft Word 2019 (Office 2019) and later editions defaults to installing the 64-bit version on Windows PCs. This is a change from earlier versions where the 32-bit version was the default. 

E-Mail, Cloud Storage (Optional)

• Optional Microsoft Windows (MAPI32) compatible e-mail client (Outlook, Thunderbird, Microsoft Live etc.)
• Optional Internet connection (High Speed recommended)
• Optional Cloud Storage software (Dropbox, Google Drive, Microsoft OneDrive etc.)
• SMTP or IMAP e-mail account to send e-mail notifications from FaxTalk.

Incoming Caller ID (Optional)

• Caller ID service from your telephone service provider.
• If using a fax modem, a version of Windows that supports Caller ID using TAPI (if using TAPI mode)
• Modem drivers that support Caller ID reporting using Windows TAPI (if using TAPI mode) or modem drivers that support Caller ID reporting using direct modem AT commands (if using Direct Mode)

_{Note: Caller ID support in FaxTalk requires that the modem hardware and drivers provide Caller ID information correctly. This can be achieved using Windows TAPI, if using TAPI mode, or directly with modem AT commands, if using Direct Mode. Caller ID support in FaxTalk relies entirely on the modem hardware. It may not function properly if the modem hardware does not support this capability correctly. Caller ID support for some modems may not be available in all countries.}

Distinctive Ring (Optional) (Traditional phone lines only)

• Distinctive Ring (also known as Ident-A-Call, 2nd line) service from your telephone service provider
• Modem drivers that support Distinctive Ring using direct modem AT commands using Direct Mode
• Distinctive Ring is not supported when using Windows TAPI mode and is not supported with T.38 Internet Fax.

_{Note: The Distinctive Ring support in FaxTalk requires the modem hardware and drivers to provide Distinctive Ring information correctly. This information must be provided directly using modem AT commands (Direct Mode). Support for Distinctive Ring in FaxTalk relies completely on the modem hardware. It may not operate correctly if the modem hardware does not support this capability. Distinctive Ring service is not available with many VoIP or cable telephone providers.}

_{FaxTalk provides a comprehensive set of fax capabilities. When matched with compatible modem hardware, they provide a complete fax and voice communications solution. Many of the capabilities found in FaxTalk require specific hardware support from the modem and modem drivers. They may not function correctly if the modem hardware does not provide working support for the features. The modem manufacturer must provide the necessary hardware and driver support for many FaxTalk features. Therefore, Thought Communications or GetFaxing.com cannot guarantee that every feature and operation will work with any particular modem.}

Requirements for Importing WinFax PRO data.

FaxTalk requires that an existing (and functioning) installation of WinFax PRO be present on the system before you can perform the import process. This is required because the WinFax PRO data phonebook and log structure is a proprietary format and FaxTalk cannot perform the import directly without the WinFax PRO installation files being present. The installation of WinFax PRO does not require to have a working modem or telephone connection. If the WinFax PRO phonebooks and/or logs are visible in the WinFax PRO interface they can be imported into FaxTalk. Important: If you are using WinFax PRO 9.0 or TalkWorks PRO 2.0, it is important that you have updated to version 9.02 or 2.02 or higher. See Help, About in WinFax/TalkWorks for the version number you are using.

If you are replacing WinFax PRO with FaxTalk on the same computer, only step 1 is required.

If you are moving to a new machine and a new operating system and cannot install the WinFax PRO software, you will be required to perform all the steps below.

Step 1 – Install FaxTalk on machine where WinFax PRO is already installed

If you have already purchased FaxTalk you can temporarily install FaxTalk on your old computer, or you can use the free trial version of the FaxTalk which can be downloaded from the GetFaxing.com web site. Install the FaxTalk trial software onto the old machine that has the WinFax PRO software installed with the data you wish to import. Once the FaxTalk software is installed you can then import the WinFax PRO fax and contact data into the FaxTalk software. Note: must be a working installation of WinFax PRO.

Step 2 – Backup FaxTalk data and settings

After importing the WinFax PRO data into FaxTalk you will need to make a backup of the data in FaxTalk for use on the new machine. To make a backup of your existing data on the old machine there is a utility called FaxTalk Backup included with the FaxTalk software to back up all of your data files and settings stored in FaxTalk to a single backup file. The FaxTalk Backup utility can be found in the FaxTalk program group accessed under Programs (or All Programs) from the Windows Start menu.

Open the FaxTalk Backup application.
On the Backup tab make sure the all of the backup items are enabled then click the Backup Now button. By default this will create a file called FTBACKUP.FTA in the My Documents folder. Be sure to note where the backup file is stored and what filename is used.
Click OK when the FaxTalk Backup program displays the “Backup completed successfully” message.
Click Cancel to close the FaxTalk Backup program.
Once you have made a backup of your data you can copy the backup file from the old machine to a temporary folder on the new machine.

Step 3 – Install FaxTalk on new machine

To install the FaxTalk software on the new machine you will need to use the software installation file you downloaded when you purchased the software, or the software CD-ROM if you purchased the software on CD, as well as your software serial number.

If you purchased an upgrade version of the FaxTalk software you will also need to have a previous FaxTalk product installed on the new machine in order to install the FaxTalk upgrade software. The installation will check for a previous FaxTalk product and will not install if a previous FaxTalk product is not found. If you cannot install a previous FaxTalk product you will not be able to install the FaxTalk upgrade software on the new machine.

Step 4 – Restore FaxTalk data and settings on new machine

Once the FaxTalk software is installed on the new machine you can restore your data (including the imported WinFax PRO faxes and contacts) from the backup file you created on the old machine. To restore your data you need to use the FaxTalk Backup program on the new machine.

• Open the FaxTalk Backup application.
• Click on the Restore tab.
• Use the Browse button to navigate to the folder where you originally copied the backup file from the old machine.
• Select the file and click Open.
• On the Restore tab make sure that only the “File Cabinet folder” and “Phonebooks and contacts” options are checked (all of the other restore items should be unchecked) and then click the Restore Now button.
• Click Continue on the Confirm Restore dialog to start the restore process.
• Click OK when the FaxTalk Backup program displays the “Restore completed successfully” message.
• Click Cancel to close the FaxTalk Backup program.
• Your WinFax PRO data should now be accessible in FaxTalk on your new machine.