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  • #3687
    EKTASIS
    Member

    Hi,

    I have installed Symantec Winfax Pro 10 on Windows XP Pro SP2 and I have the following problem.

    I have recieved a fax with success.
    When I doubleclick it, it opens and I can read the fax.
    I can also add a stamp of my own to mark the fax with my comments and it works.
    I forwarded the fax via e-mail to a friend and he can read it normaly.

    The problem begins when we try to print it.
    No error messages are displayed.
    When I try to print it, it prints ONLY the stamp and the comments I’ve typed.
    When my friend tries to print it the result he gets is a fuzzy page.

    The most likely solutions is to tell the sender to resend the fax.
    But the question is WHAT IS GOING ON?

    Can anyone help me?

    #7681
    admin
    Keymaster

    ok , if you can’t print all faxes then you’ve got a problem with your printer driver conflicting with WinFax. Post more details about what type of printer you are using.

    If you only have a problem with one specific fax, and other faxes print ok, then here is what you can do to correct the problem with that fax:

    1. Open the fax in the WinFax Fax Viewer.
    2. Click on File, Print.
    3. Instead of selecting your actual Printer, select the WinFax Printer.
    4. When the WinFax PRO dialog appears, click on File, Save As Attachment.
    5. Save the Fax as an attachment file. (FXM file if a multiple page fax)
    6. Open this same attachment you just saved in the WinFax Viewer.
    7. Click on File, Print, and print the fax to your printer.

    #7682
    EKTASIS
    Member

    I want to thank you for your quote. It was very helpful.

    The fax came in as portrait (as all fax do) but the document was in landscape. So the user turned the document in landscape mode. After that printing the fax was impossible.
    I turned the fax back to portrait and it was successfully printed.

    DO NOT TURN THE FAX TO LANDSCAPE!!!

    Thank you all for your help!

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