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This topic contains 2 replies, has 0 voices, and was last updated by  mam 15 years, 4 months ago.

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  • #3219

    pcook911
    Member

    This problem just started about three weeks ago. When I try to send a fax
    I get this message.

    WinFax PRO Controller


    A General Protection Fault has occurred.
    The program will shut down. Please restart.



    After I get this message and I hit the send fax button nothing occurs. If I restart the computer and attempt to send a fax I get the same message again. I can recieve faxes just fine. I could send faxes until about three weeks ago. As far as I know there has been no changes made to the computer, but it isn’t mine so I can’t be 100% sure.

    I searched the Symantec Support site and couldn’t find anything about this problem. I also submitted a question about two weeks ago and have not received a response.

    Paul

    P.S.
    What happened to Symantec? They used to be a good company. From what I have read online both their products and support have really gone downhill.

    #6085

    DutchSpirit
    Member

    Sounds to me that your logs have been corrupted I would recommend following.
    How to rebuild the Log and Phonebook files
    In the WinFax PRO Message Manager, click the Tools menu, and then click Maintenance Utility.

    NOTES:
    If you cannot launch the Message Manager, or you experience errors while launching the Message Manager, follow the instructions on manually rebuilding the Logs and Phonebook files.
    You need to stop the WinFax PRO service if you are running Windows NT, Windows 2000 or Windows XP

    Click Launch Application or Applet.
    Select Rebuild Phonebook/Logs, and then click OK.
    Locate the Data folder. By default it will reside under C:Program FilesSymantecWinFax. If you have moved it or installed to a different folder, navigate to the Data folder.
    Select the .wfb file, and click Open to start the repair process.
    Click Close.
    Repeat steps 4-6 for all other .wfb files. (These are the phonebook and log files.)
    Once all .wfb files have been rebuilt, click Close on the SymDiag window.
    You will see a message asking if you would like to restart the Message Manager. Click Yes. The Message Manager restarts.

    If you continue experiencing difficulties, select Optimize Phonebooks/Logs instead of Rebuild Phonebooks/Logs in step # 3.

    How to manually rebuild the Log and Phonebook files
    Exit all open programs, and stop the WinFax PRO service if you are running Windows NT 4.0, Windows 2000 or Windows XP.
    Click Start, point to Find, and click Files or Folders. The Find dialog box appears.
    From the Look In drop-down list, select the drive onto which you installed WinFax PRO.
    In the Named field, type rebuild.bat and click Find Now. Windows displays all files matching the search criteria.
    Double-click the Rebuild.bat file. A dialog box appears, prompting you to select a database to rebuild.
    Locate the Data folder. By default it will reside under C:Program FilesSymantecWinFax. If you have moved it or installed to a different folder, navigate to the Data folder.
    Select the .wfb file, and click Open to start the repair process.
    Click Close.
    Repeat this process for all other .wfb files. These are the phonebook and log files.
    Once all .wfb files have been rebuilt, close the Find window.

    If you continue experiencing difficulties, locate and run Optimize.bat instead of Rebuild.bat.

    goodluck

    #6086

    mam
    Member

    most likely the user rights were changed on this computer. In “user” group in win2k I also got exactly the same problem (see my posting). The only way I found to get over this is either to work in “power user” group or if I insist to work in user group I had to apply the compatibility template to the “user” group rights … a not so simple and safe procedure for a not profficient in win2k.

    All other solutions recommended from symantec failed …

    Brgds, mam

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