Fax Software

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This topic contains 4 replies, has 0 voices, and was last updated by  jerzybondon 13 years, 7 months ago.

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  • #3475

    deising
    Member

    Second post here; this seems like a knowledgeable group!

    I am a brand new IT guy in a small company. They claim that
    WinFax 10.0 worked OK until the fax sharing host PC was upgraded to SP2. After researching, I applied the recommended changes (patch 10.04 and manually checked the settings) to both the host and one of the client PCs (both SP2) with no improvement – still get “RPC server unavailable” error.

    The PCs can ping each other. I am not a high-end IT guru at all, but just doing the best I can. Anyone have any troubleshooting path suggestions? I have already read hundreds of web discussions on this subject, but nothing seemed to be a straightforward way to diagnose the problem.

    Thanks VERY much for any help.

    #6882

    Anonymous
    Member

    Is the firewall active in Windows XP? Do you have any other type of firewall enabled, such as Norton Internet Security?
    Have you tried restarting the host and client and having no applications load at startup to see if the two machines will communicate with each other?

    #6883

    deising
    Member

    Thanks for the reply.

    Per the WinFax instructions, I ensured that the standard Windows firewall settings were in place before the patch. I even tried temporarily disabling Windows Firewall on both the host and test client to see if the problem disappeared, but no luck.

    The host has no Norton IS, and the test client has it but disabled for all testing. Also, I tried a second test client that never had NIS installed without success.

    When you ask about the 2 machines communicating, we have shares on both machines and I can access to/from each other.

    #6884

    Anonymous
    Member

    what happen this problem? I have too a same problem … help

    #6885

    jerzybondon
    Member

    Did you try to add user account (with which you are logging on the client computer) on the host computer ? Make sure added account has Administrator rights (on the host computer.)

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