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  • March 5, 2005 at 12:27 pm #3511
    paristotle
    Member

    I have a client with two XP SP1 machines. Both have the firewall turned off, and the host has the same user accounts and passwords as the client. I can ping from host to client and the reverse. Winfax software version 10.02/10.0.2001.910.

    I want to solve this problem, but as his tech I also want to upgrade him to SP2 so I’m in a bit of quandry, does this software work consistantly and reliably on 2000/XP in share mode? Should I upgrade him to sp2 and then work on his connection issues?

    Is there a concise procedure somewhere out there that covers all this?

    Thanks for any inpuy

    March 5, 2005 at 2:09 pm #7043
    Anonymous
    Member

    Your best solution would be to contact Symantec to get the 10.03 update, once you do this, you can update to version 10.04 by downloading a patch file. This patch allows SP2 under Windows XP to be used with WinFax Sharing without having to disable security features on XP/SP2.

    http://service1.symantec.com/SUPPORT….4595304

    March 6, 2005 at 2:44 am #7044
    paristotle
    Member

    Does Symantec make version 10.03 available to all users of 10.02? Do they make it available as a download? How does Winfax PRO rate against others likes Zetafax that allows clients to view their faxes in a browser?

    Thanks again

    March 6, 2005 at 4:31 am #7045
    Anonymous
    Member

    @paristotle wrote:

    Does Symantec make version 10.03 available to all users of 10.02? Do they make it available as a download? How does Winfax PRO rate against others likes Zetafax that allows clients to view their faxes in a browser?

    Thanks again

    Version 10.03 is not available as a download, you would need to obtain a new CD install directly from Symantec. Once you obtain and install version 10.03, you can then download a 1.5Mb patch file to update to version 10.04. Unfortunately, you can’t simply update version 10.0, 10.01, 10.02 to version 10.04. It is a two step process that requires version 10.03 installed first.

    I cannot comment on ZetaFax as I have not used that software before.

    March 6, 2005 at 1:22 pm #7046
    paristotle
    Member

    Thanks very much. I will contact Symantec on Monday. I just hope they don’t want my client to buy a new version of the software.

    March 14, 2005 at 3:53 pm #7047
    Anonymous
    Member

    @paristotle wrote:

    Thanks very much. I will contact Symantec on Monday. I just hope they don’t want my client to buy a new version of the software.

    Not if you already have a license for 10.0x. They may charge for shipping & handling as they would have to mail you a physical CD-ROM

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