[dwalters711]

UNABLE TO RECEIVE (through winfax, fax machine recives just fine) OR TURN ON AUTO RECEIVE OR SEND

Blue circle that used to surround the winfax icon in sytem try is gone.
Tried tools and auto receive. Box checked and unchecked then checked again.
Set rings to 2 instead of 1 (worked with one before)
Reinitialized modem through winfax program (shift+properties) procedure.
Used task manager to turn off some winfax related running procedures a while ago as I thought this was what may have been causing the program.
Checked space allotments and they are cool.

Have original CD.

Please advise.

[Administrator]

what is the name and model of the fax modem
what com port is it connected to
in Control Panel, Phone & Modem it will list the model name and com port.
Click the Modems Tab.
Click the Modem name.
Click on Properties
Click Diagnostic Tab.
Click Query Modem. What does the modem report here?

[dwalters711]

Thanks.
Conexant D850 56k V.9xDFVc working properly

copy of log (2 dates, most recent at bottom, command not supported may be of interest):

06-18-2014 15:59:54.796 – File: C:WINDOWSsystem32tapisrv.dll, Version 5.1.2600
06-18-2014 15:59:54.796 – File: C:WINDOWSsystem32unimdm.tsp, Version 5.1.2600
06-18-2014 15:59:54.796 – File: C:WINDOWSsystem32unimdmat.dll, Version 5.1.2600
06-18-2014 15:59:54.796 – File: C:WINDOWSsystem32uniplat.dll, Version 5.1.2600
06-18-2014 15:59:54.843 – File: C:WINDOWSsystem32driversmodem.sys, Version 5.1.2600
06-18-2014 15:59:54.843 – File: C:WINDOWSsystem32modemui.dll, Version 5.1.2600
06-18-2014 15:59:54.906 – File: C:WINDOWSsystem32mdminst.dll, Version 5.1.2600
06-18-2014 15:59:54.906 – Modem type: Conexant D850 56K V.9x DFVc Modem
06-18-2014 15:59:54.921 – Modem inf path: oem0.inf
06-18-2014 15:59:54.921 – Modem inf section: ModemX
06-18-2014 15:59:54.921 – Matching hardware ID: pciven_14f1&dev_2f20&subsys_200f14f1
06-18-2014 15:59:55.500 – 115200,8,N,1, ctsfl=1, rtsctl=2
06-18-2014 15:59:55.500 – Initializing modem.
06-18-2014 15:59:55.500 – DSR is low while initializing the modem. Verify modem is turned on.
06-18-2014 15:59:55.515 – Send: AT
06-18-2014 15:59:55.515 – Recv: OK
06-18-2014 15:59:55.515 – Interpreted response: OK
06-18-2014 15:59:55.531 – Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2
06-18-2014 15:59:55.671 – Recv: OK
06-18-2014 15:59:55.671 – Interpreted response: OK
06-18-2014 15:59:55.687 – Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4
06-18-2014 15:59:55.687 – Recv: OK
06-18-2014 15:59:55.687 – Interpreted response: OK
06-18-2014 15:59:55.687 – Waiting for a call.
06-18-2014 15:59:55.703 – Send: at+vcid=1
06-18-2014 15:59:55.703 – Recv: OK
06-18-2014 15:59:55.703 – Interpreted response: OK
06-18-2014 15:59:55.703 – Send: ATS0=0
06-18-2014 15:59:55.703 – Recv: OK
06-18-2014 15:59:55.703 – Interpreted response: OK
06-18-2014 15:59:55.703 – Passthrough On
06-18-2014 16:00:08.515 – Passthrough Off
06-18-2014 16:00:08.515 – 115200,8,N,1, ctsfl=1, rtsctl=2
06-18-2014 16:00:08.515 – Initializing modem.
06-18-2014 16:00:08.515 – DSR is low while initializing the modem. Verify modem is turned on.
06-18-2014 16:00:08.531 – Send: AT
06-18-2014 16:00:08.531 – Recv: OK
06-18-2014 16:00:08.531 – Interpreted response: OK
06-18-2014 16:00:08.546 – Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2
06-18-2014 16:00:08.687 – Recv: OK
06-18-2014 16:00:08.687 – Interpreted response: OK
06-18-2014 16:00:08.703 – Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4
06-18-2014 16:00:08.703 – Recv: OK
06-18-2014 16:00:08.703 – Interpreted response: OK
06-18-2014 16:00:08.703 – Waiting for a call.
06-18-2014 16:00:08.718 – Send: at+vcid=1
06-18-2014 16:00:08.718 – Recv: OK
06-18-2014 16:00:08.718 – Interpreted response: OK
06-18-2014 16:00:08.718 – Send: ATS0=0
06-18-2014 16:00:08.718 – Recv: OK
06-18-2014 16:00:08.718 – Interpreted response: OK
06-18-2014 16:00:08.734 – Session Statistics:
06-18-2014 16:00:08.734 – Reads : 30 bytes
06-18-2014 16:00:08.734 – Writes: 96 bytes
ATQ0V1E0 – OK
AT+GMM – +GMM: Conexant D850 56K V.9x DFVc Modem
AT+FCLASS=? – 0,1
AT#CLS=? – COMMAND NOT SUPPORTED
AT+GCI? – +GCI: B5
AT+GCI=? – +GCI: (00,01,02,03,04,05,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,13,14,15,16,19,1A,1B,1C,1D,1E,1F,20,21,22,23,24,25,26,27,28,29,2A,2B,2C,2D,2E,2F,30,31,32,33,34,35,36,37,38,39,3A,3B,3C,3D,3E,40,41,42,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,55,56,57,58,59,5A,5B,5C,5E,5F,60,61,62,63,64,65,66,67,68,69,6A,6B,6C,6D,6E,6F,70,71,72,73,74,75,76,77,78,79,7A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,92,93,94,96,97,98,99,9A,9B,9C,9D,9E,9F,A0,A1,A2,A3,A4,A5,A6,A7,A8,A9,AA,AB,AC,AD,AE,AF,B0,B1,B2,B3,B4,B5,B6,B7,B8,B9,BA,BB,BC,BD,BE,BF,C1,C2,C3,C4,C5,C7,C8,C9,CA,CB,CC,CD,CE,CF,D0,D1,D2,D3,D4,D5,D6,D7,D8,D9,DA,DB,DC,DD,DE,DF,E0,E1,E2,E3,E4,E5,E6,E7,E8,EB,EC,ED,EE,EF,F0,F1,F2,F3,F4,F5,F7,F8,F9,FA,FB,FC,FE)
ATI1 – 255
ATI2 – OK
ATI3 – SoftK56V_B2.1_V7.06.00.50
ATI4 – Conexant D850 56K V.9x DFVc Modem
ATI5 – 181
ATI6 – SoftK56
CModem Version 12
Rksample Version 342
ATI7 – 255
ATQ0V1E0 – OK
AT+GMM – +GMM: Conexant D850 56K V.9x DFVc Modem
AT+FCLASS=? – 0,1
AT#CLS=? – COMMAND NOT SUPPORTED
AT+GCI? – +GCI: B5
AT+GCI=? – +GCI: (00,01,02,03,04,05,06,07,09,0A,0B,0C,0D,0E,0F,10,11,12,13,14,15,16,19,1A,1B,1C,1D,1E,1F,20,21,22,23,24,25,26,27,28,29,2A,2B,2C,2D,2E,2F,30,31,32,33,34,35,36,37,38,39,3A,3B,3C,3D,3E,40,41,42,43,44,45,46,47,48,49,4B,4C,4D,4E,4F,50,51,52,53,54,55,56,57,58,59,5A,5B,5C,5E,5F,60,61,62,63,64,65,66,67,68,69,6A,6B,6C,6D,6E,6F,70,71,72,73,74,75,76,77,78,79,7A,7B,7C,7D,7E,7F,80,81,82,83,84,85,86,87,88,89,8A,8B,8C,8D,8E,8F,90,92,93,94,96,97,98,99,9A,9B,9C,9D,9E,9F,A0,A1,A2,A3,A4,A5,A6,A7,A8,A9,AA,AB,AC,AD,AE,AF,B0,B1,B2,B3,B4,B5,B6,B7,B8,B9,BA,BB,BC,BD,BE,BF,C1,C2,C3,C4,C5,C7,C8,C9,CA,CB,CC,CD,CE,CF,D0,D1,D2,D3,D4,D5,D6,D7,D8,D9,DA,DB,DC,DD,DE,DF,E0,E1,E2,E3,E4,E5,E6,E7,E8,EB,EC,ED,EE,EF,F0,F1,F2,F3,F4,F5,F7,F8,F9,FA,FB,FC,FE)
ATI1 – 255
ATI2 – OK
ATI3 – SoftK56V_B2.1_V7.06.00.50
ATI4 – Conexant D850 56K V.9x DFVc Modem
ATI5 – 181
ATI6 – SoftK56
CModem Version 12
Rksample Version 342
ATI7 – 255

[Administrator]

you can try this:

If you are using Windows XP then download and install latest drivers for the modem here (version 7.67.50)
http://www.getfaxing.com/downloads/winfax/index.php?file=Conexant-D850-56KV.9x-V7.67.50.EXE
enter your download/winfax tools user name/password to download this file. Enter it manually, do not cut & paste from your e-mail. Save it to a location on your hard drive.

File Details:

Title: Communications: Conexant 56K V.9x DFVc Modem,D850 56K V.9X PCI DF Modem ULD Driver

Version    : A04

OEM name   : Conexant

OEM Version: Drv32_7.67.0.50

Computers  : Inspiron Desktop: 530, 530S, 531, 531S; OptiPlex: 320, 330, 740, 745, 745c, 755; Precision: 390, 490, 690, T3400, T5400, T7400; Vostro Desktop: 200, 400, 410, Vostro 100

OSes       : Windows XP Home Edition,Windows XP Media Center Edition,Windows XP Professional

Languages  : Brazilian Portuguese, Chinese-S, Chinese-T, English, French, German, Italian, Japanese, Korean, Russian, Spanish

Created    : Friday, May 30, 2008

1. uninstall / remove the Modem from Control Panel/Phone & Modem.
2. Run the driver .exe you downloaded above to install the latest modem driver software.
3. After driver installation is complete, re-do the modem query in Windows/Control Panel. Modem should now report version 7.67.50 in the ATi3 command response.
4. Reboot computer.
5. After reboot, reconfigure WinFax PRO (hold down SHIFT-Properties in modem setup) set auto-answer to 2 or more rings. Blue orb around WinFax icon should appear if ready to answer calls.

[dwalters711]

no blue orb.

During the reconfig process a message came up stating that there might be a conflict with another device.

Area to select number of rings was greyed out.

restarted machine again, no change .

reconfiged again.

still no orb.

[Administrator]

what com port is the modem installed on?
what other devices are installed on the pc that may be using a com port?
did the update driver work? and is the modem now updated to latest drivers by verifying the version in ATi3 in modem query

[dwalters711]

updated driver, verified in API 3 as version that you said it would update to.
Modem installed on com 3
not sure if other com ports are being used, only other connections are to internet.
recenty installed a wireless printer where faxes are ultimately printed

[Administrator]

@dwalters711 wrote:

updated driver, verified in API 3 as version that you said it would update to.
Modem installed on com 3
not sure if other com ports are being used, only other connections are to internet.
recenty installed a wireless printer where faxes are ultimately printed

if your wireless printer includes a fax option, and you installed fax software as part of the installation of the printer drivers then it probably will interfere with WinFax PRO.

[dwalters711]

Only added the printer. Winfax was working in conjunction with it just fine before. I did not add any faxing program to my knowledge. Printer was installed 2 mos ago. Winfax problem recent. I can delete printer and re-add it, but dont think that is the problem.

[Administrator]

@dwalters711 wrote:

Only added the printer. Winfax was working in conjunction with it just fine before. I did not add any faxing program to my knowledge. Printer was installed 2 mos ago. Winfax problem recent. I can delete printer and re-add it, but dont think that is the problem.

what model printer and does it have fax capability? can you plug a telephone line into it?
you can try changing the communication port from TAPI to COM3 in WinFax and see if that works

[dwalters711]

HP office jet pro 8600. Can plug phone line in. Tried to change to com 3 but to no avail. no blue orb.

[Administrator]

@dwalters711 wrote:

HP office jet pro 8600. Can plug phone line in. Tried to change to com 3 but to no avail. no blue orb.

it appears you have some conflict with another software or device.

if you have other fax printers you should disable them.
you should only have winfax pro and winfax pro photo quality printers for faxing

[Author]

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