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This problem can be solved with a subscription to WinFax Tools.

Instructions:

Download latest WinFax Tools program and start program.
Click Check for Updates (download updates if available)
In Main WinFax Tools Window, Click “Fix Entry Problem” button.
Follow steps 1-3 outlined in dialog box that appears.
Click OK to confirm in all open dialog boxes.
Exit WinFax Tools.
Reboot Computer.
Test WinFax PRO.
If problems continue, repeat the steps above one more time.

Our exclusive WinFax Tools application solves many WinFax PRO issues you may encounter.

WinFax PRO hangs or shuts down
– during installation
– when prompting for a phone number/CSID
– editing a phonebook entry
– adding/editing an IP address, or setting up Host Sharing

Also fixes for–
– Problems detecting ACT! 4.0-5.0-6.0 phonebooks
– Security Fix for WinFax Viewer
– WinFax Not Active for This Account Errors.
– Problems attaching faxes.
– Problems printing faxes.
– Setup keeps reappearing after bootup.
– Must reboot message when attempting to reinstall.
– and many others.

Instructions:

Download and Run Program
Click Check for Updates
Enter your User Name & Password (you received when subscription was completed via Paypal)
In Main Program Window, Click “Fix Entry Problem” button. Follow steps outlined in dialog box.

SUBSCRIBE TO PREMIUM FORUMS FOR FIXES:

Windows XP Service Pack 2 or 3 problems
Outlook 2003-2007 Hangs
Cannot enter a fax number in phonebook
Cannot enter CSID/Fax Number during Install
Dialog Boxes disappearing
Attachments not being added or converted
Printing to WinFax printer does not generate fax image

http://www.getfaxing.com/services.htm#forums

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