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This topic contains 5 replies, has 0 voices, and was last updated by  Anonymous 14 years, 11 months ago.

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  • #3221

    Anonymous
    Member

    Dear Peoples

    I have winfax pro 10.0 it has been working great !!!! we recently install a spam program called mail marshal and it is working great (both products 2 weeks worth). This week winfax comes up with a message Email Logon THe logon information given is incorrect or the email server cannot be reached. Please re-enter the information

    the email server is correct and i have checked it against 2 user name and passwords and it still wont work

    can you help ?????????

    #6091

    Anonymous
    Member

    Hi,

    Good luck on this one. I’ve had the same problem and had given up. Here is Symantec’s recommendations on this topic:

    http://service1.symantec.com/SUPPORT….2142104

    You can try those and hope you are successful.

    #6092

    Anonymous
    Member

    Are you Saying you have MailMarshal as well ????

    and it has just started happening since ?????

    #6093

    Anonymous
    Member

    No, I did not have MailMarshal, it just wasn’t working at all. No matter what email server / username/password, it would always fail to log-in.

    #6094

    Anonymous
    Member

    first, winfax requries mail servers to require authentication. this is just because it always sends authentication information, and if a server doesn’t request it, then it will throw away winfax’s email request.

    also, anything filtering your email could easily be causing problems with winfax emails. for instance, if you’re using 10.0, and your spam blocker is designed to block emails containing .exe files (which is perfectly sensible) it will block all winfax emails, because 10.0 used .exe file extensions for it’s attachments.

    #6095

    Anonymous
    Member

    http://www.faqs.org/rfcs/rfc2554.html

    Is this what you are referring to?

    Don’t most (if not all) mail servers use this?
    so WinFax is not sending this, or is sending these authentication requests?

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