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This topic contains 3 replies, has 0 voices, and was last updated by  dougv 12 years, 7 months ago.

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  • #2928

    dougv
    Member

    I “upgraded” to 10.04 and now I cannot shut winfax down. Each time I try to turn off message manager, it automatically starts up again, and the hour glass prompt stays active in any program I am in. I tried to find the patch in add and remove programs but it is not listed only winfax pro 10.0. I tried to uninstall it from this window but am unable to do so because I get the message “cannot find the installation log file.”
    Is it possible to remove 10.04? If not, how do I uninstall all of WinFax? I have already copied my address book to another folder in preparation of this. Any suggestions would be appreciated. Thanks.

    #5216

    dougv
    Member

    Actually, it is the controller that continues to reinstall itself and won’t allow itself to be shut down.

    #5217

    Anonymous
    Member

    assuming you’ve backed up your data, i would suggest you reinstall WinFax PRO overtop your existing installation. See this message if you get any error message about uninstalling first:
    http://www.getfaxing.com/cgi-bin/ib315/ikonboard.cgi?act=ST;f=17;t=45

    Then, once it has been installed you can completely uninstall using the Add/Remove Programs in the Control Panel.

    Then, reinstall again. Also note that you can only install the 10.04 patch overtop a 10.03 installation, do not install 10.04 patch overtop any version other than 10.03 (see Help, About to display the version information of WinFax PRO)

    #5218

    dougv
    Member

    Thank you for your help. I was able to manually uninstall all winfax applications through the registry (including the 10.04 patch that I never should have installed).

    I then re-installed 10.0 and then imported my data base that I had stored in a separate folder on the desk top.

    Thanks for the suggestion and I am not back up and running although my preference is to dump winfax and move to another faxing program when I have some time to do the research.

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