Fax Software

Community Forums

  • This topic is empty.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • #3547

    i have a network of xp sp2 computers running winfax 10.04 and they all connect to a xp sp1 host which is also 10.04. This setup runs perfectly without errors.

    Now, I am deploying new machines with xp sp3 and they all show this message after install 10.04:

    i think maybe XP connection limit cause the problem or by service pack… but i am not sure, anyone have idea?

    WinFax Host (xp sp1) 1 Fax host

    Old clients (xp sp2) can connect successfully to host OK.

    new client(xp sp3) more than 10 PCs, all can NOT connect to host

    I have tried:

    reinstall both server and client and patch to 10.0.4

    both host and new SP3 pc had same user and password (adminuser)

    add \serveradminuserto network manage passwords on client pc

    start winfax service with user adminuser (local admin)

    add users to local admin group

    and follow instruction from below link to config DCOM security,



    And ALL computers don’t have any firewall running,

    All client PCs Explorer can access the server \server without problem

    Please kindly help to analyze!




    What are the total # of clients trying to connect to Host
    There is a limit of 25 clients per single host, but I don’t recommend anymore than 10 clients connected to a Host at one time.

    Did you perform step 4 from http://service1.symantec.com/SUPPORT….1425704
    on the Windows XP SP3 clients?

    Have you confirmed no firewall is running, including Windows Firewall? If so, make sure WFXCTL32.EXE is in the firewall and/or Virus/worm protection exception lists.

    Did you update using the 10.04 patch over an existing 10.03 installation of WinFax? (not 10.0. 10.01 or 10.02) Unfortunately, the update will allow installations overtop older versions thus creating a problem with the software.

    If you’ve done all this, and you know that the Windows XP SP2 clients are connecting to the Host without problem, then the issue is most likely on the client (SP3) side only. Using a SP3 client to test, Try connecting the WinFax client to the WinFax Host on , after the error appears check the Event Viewer for any DCOM errors (start, run , eventvwr.msc) then click on the SYSTEM folder. Under source, you may see DCOM with an Error message. What are the messages listed here?


    Dear Moderator,

    many thanks for the advise, i will ask my team to try it out and get back to u with the update, thanks!


Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.