Description

FaxTalk Support Remote Technical Services for FaxTalk fax software.

We connect via remote assistance and can help solve any problem you might have with your FaxTalk fax software. Our flat rate service includes Setup & Installation, re-installation, configuration problems, resolving errors, sending and receiving faxes (with a standard analog telephone line). Need an advanced or a custom solution? please contact us for rates.

How do you connect?

The Remote Assistance Tool we provide for FaxTalk Remote Support allows us to troubleshoot your computer by allowing us to connect to your computer via the Internet. Our tool is secure, easy to use, works through virtually all home or office firewalls. It requires no installation or configuration. All you do is download and launch the program and provide us the unique codes. The Remote Assistance Tool does not install any applications or files on your computer. We support Microsoft Windows 11, 10, 8, 7, Vista, 2012/2008/2003 Server and Windows XP (SP3) operating systems.

About Security

Since no software is installed on your computer, the connection can only be made when the program is active, and your current codes are provided to us. We can never access your computer unless you provide the codes, and the remote program is active.

Terms and Conditions

By receiving FaxTalk Remote Support services from us you agree to the terms and conditions outlined in the Technical Support Agreement. Support is offered via remote assistance, private mail, and on-line chat. We do not provide telephone-based support services. We connect to your computer via an easy-to-use remote assistance tool that we will provide you as a direct download.

Unlike other support sites, we guarantee our service for a period of 30 days. Should you encounter the same issue within 30 days we will provide additional service at no additional charge.

We accept most credit cards directly from our secure server and all major credit cards via PayPal, in U.S. Dollars. A PayPal account is not required to make a payment with your credit card. Our regular remote support hours are 8 AM till 4 PM Pacific (GMT -8) Monday – Friday. If no operators are available, you can order our service and contact us with a brief description of the issue, and we will contact you via e-mail.

All on-line order transactions are safe and secure, and your purchase is covered our 30-day refund guarantee and by PayPal’s Purchase Protection Program.

Per-incident Support

An incident or problem is one user-defined problem seeking resolution. The single incident must be related to the original intent and design of the software and does not include subsequent problems caused by or related to the original problem.

Per-incident support will be conducted with only one customer contact. A per-incident ticket is deemed closed when a remedy, workaround, or recommendation for the installation has been offered, reasonable effort has been made to restore the operation to the original intent and design of the software, and the customer is in agreement with the resolution.

GetFaxing.com does not warrant that the software used is error-free, and purchase of support does not guarantee resolution. Per-incident tickets are valid for a period of 30 days. If, after a period of 30 days you do not contact GetFaxing.com for support services, your ticket will be closed and your fees non-refunded. If we are not able to answer your question or resolve your incident within 30 days, at your written request we will refund your service fee.

Support Service Availability

FaxTalk Remote Per-incident support is available Monday through Friday during normal business hours of 7:00 AM – 4:00 PM Pacific Time (10:00 AM to 7:00 PM Eastern Time). If weekend support or after-hours support is required, prior authorization must be coordinated through Customer Service at an agreed rate. GetFaxing.com will attempt to provide you services over a live chat session, remotely over the internet and/or by e-mail. GetFaxing.com does not provide telephone support services or video support services.

Support service may not always be available in your time zone or geographic location or due to system maintenance, technician availability, or internet service disruptions.

Support Software Tools & Remote Access

GetFaxing.com will attempt to provide you services over a live chat session, remotely over the internet and/or by e-mail. GetFaxing.com does not provide telephone support services. During the services session, we may ask you to download and install certain support software on your computer. By electing to receive support, you agree to allow GetFaxing.com to use whatever support software tools are necessary to resolve your support incident.