[Collin]

I was able to get a ver of 10.03. I got all of the same error messages (both from test printing and drag and drop). I tried all of your earlier suggestions (patches, removing the drivers manually, reinstalling them and then re-testing) and got the same error messages again. Clearly it is something more than just switching versions. I think there is an underlying incompatibility on my system that needs to be changed or corrected.

[Administrator]

Yes, you may be correct that there is likely specific problem with the Windows installation. Are you familiar with the Event Viewer in Windows? Check to see what error message is listed here when you attempt to print to the WinFax driver.

http://support.microsoft.com/kb/308427

[Collin]

The machine is question is now having system problems and is in the process of being fixed. Perhaps when it becomes operational the problem will simply disappear (wishful thinking). Stranger things have happened.

[Administrator]

Too late to check now, but did you have any other working printer drivers installed and being used on that same system?

[Collin]

Other printers were working on the old machine including a driver that allowed me to print remotely.

The NEW machine allowed me to install WinFax Pro 10.01 BUT failed on the printer drivers installation. The first message I got was:

Winfax monitor install failed. Error code -> 1805

followed by:

The WinFax Printer add failed Error code -> 1796 PrinterName=WinFax

Then I got the same set of errors for the photo quality driver.

I used your tool set to attempt to add the drivers manually but received the same set of errors. Then I went to the Windows Event Viewer and found the associated error message:

The protocol handler Search.Mapi2Handler.1 cannot be loaded. Error description: Class not registered

I don’t know if any of the other error message information is important. But for the sake of completeness I’ll include it. The source of the reported error is Windows Search Services. It was a Gatherer category and the event ID is 3083.

I also see the same error listed another eight times today alone (although I only attempted to install the pair of drivers a total of three times).

This machine is running XP Pro with Service Pack 2. It should also be noted that this is a 64 bit machine.

Any suggestions on how to get the drivers installed successfully? Thanks for your help.

[Administrator]

From Microsoft “To print from a computer that is running a 64-bit version of Windows, you must have a 64-bit printer driver. You cannot use a 32-bit printer driver on a computer that is running a 64-bit version of Windows.”

The problem here of course is that the WinFax PRO printer drivers are 32 bit kernel mode drivers. I haven’t looked up those error codes you posted but I guessing they point to not being able to use x32 bit drivers on a x64 machine.

[Collin]

Thanks for your help. It’s a bummer that after all of that work we won’t be able to use WFP.

[Administrator]

Without the printer driver, it can be used receive faxes and to send faxes as a Host (with compatible x32 Windows XP clients connected to it)

the WinFax Printer drivers are required to generate any fax images from outside applications.

[Author]

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