Fax Software

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  • #8682
    mderoo
    Member

    Winfax crashed!

    Controller: WFCTL32.exe Program error

    instruction: 0x7c911689 to memory: 0x00000000, read failed

    Do you now what can be the cause of this?

    #8683
    Administrator
    Keymaster

    Our long distance carrier is having some problems, as we had some problems sending faxes with other destinations within the past few days. So I don’t think it is a problem on your side. We’re in the process of finding another backup carrier.

    #8684
    mderoo
    Member

    And about the crash?

    #8685
    Administrator
    Keymaster

    @mderoo wrote:

    And about the crash?

    You’ll have to provide more details on where and when this crash is occuring. Is this the Host or client?

    #8686
    mderoo
    Member

    The host was receiving a fax

    #8687
    Administrator
    Keymaster

    The Host on the VMWare running under Windows 2K8?
    If this is occuring after every receive, you can try in WinFax Tools , Logs & Phonebooks.
    Rebuild Logs & Phonebooks. Select for file to rebuild “status.wfb” and OK.
    The VMWare Virutual Windows XP under Windows 2K8 isn’t supported, and you’re the first that I am aware of using this. I’m not sure if this is a related error.

    #8688
    mderoo
    Member

    Yes, the host is running in a virtual machine.

    It happend only one time, the crash!

    I only have 1 server that’s always on!

    It to expansive to have ans second computer online 24 hours a day, electricity and XP license and the hardware!

    I will soon have an HP 6500 All in one inktjet printer, wich can also fax. Only not sure if I can send to it from a pc (fax)!?

    #8689
    Administrator
    Keymaster

    HP 6500 would include its own software, if it does support sending and receiving from/to a PC.
    You cannot configure this fax machine for use with WinFax.

    #8690
    mderoo
    Member

    But what is the problem of running Winfax inside a Virtual Machine (XP).

    Winfax crashed again after receiving a fax, but I can’t reproduce the steps.

    I also have an extra harddisk with only Windows XP Home, in the Win2K8 machine.

    I will try if I can find a way to reproduce it to see if it caused by running inside a Virtual Machine.

    #8691
    Administrator
    Keymaster

    when it comes to virtual machine, we do not know what could be the problem. if it always occurs when receiving, then it is a problem. Serial modem (external) ? or software based modem?

    #8692
    mderoo
    Member

    It’s an serial (analog) modem attached to COM1, serial port is added to the virtual machine.

    And it is not happening al the time!

    It happened twice, for now.

    As I said earlier there is an extra hd with only Windows XP Home, for testing purposes.

    #8693
    Administrator
    Keymaster

    @mderoo wrote:

    It’s an serial (analog) modem attached to COM1, serial port is added to the virtual machine.

    And it is not happening al the time!

    It happened twice, for now.

    As I said earlier there is an extra hd with only Windows XP Home, for testing purposes.

    Ok, its preferred to have a Windows XP (or compatible OS) machine as the Host. However I realize why you want to use the Virtual PC instead, hopefully those are just random errors that are not frequent. I don’t know how VM handles hardware, like modems.

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