[abudalam]

@JohnD wrote:

my suggestion is .

1. Reinstall WinFax PRO overtop your existing installation (without uninstalling first) so you can repair the corrupted installation.

2. Find out the manufacturer & type of fax modem you have installed and make sure you have the latest fax modem drivers for your modem. Install the proper fax modem drivers for Windows XP SP2.

Dear John

1- I have tried to reinstll winfax overtop the existiong installation, but still i have the same problem . error message appear after dialing the number and connectiong.

2. I have LM-I56N 56K software modem, and I am using the same modem drives which is come with the modem it self.

By the I am using the same modem for internet connection ( dial up) and it is working.
Is it not necessary if it is working fine with dial up , not to work with winfax with XP SP2?

kindly there is any relation with the proplem if my pc where i am installing winfax connected with other 2 pcs and 2 printer?

I need your help, and please advice me what the proper fax modem to us in my operating system.

[abudalam]

@JohnD wrote:

need more details,

have you tested another fax number?
is there any error message?
Does it dial the number and do you hear the other fax machine attempting to answer the call? Do you see “Negotiating ..” message or “Training” message in WinFax screen?
What is the error message in the send log when it fails?

Dear John

Thanks for yourfeedback.

Infact I am using winfax pro 10.01 for the last 4 years it is working fine.

I have tested many fax number but the problem is the same.

Yes it is dialing the number and I hear the other fax machine attmepting to answer the call, and I can see Negotiating ..” message or “Training” message in WinFax screen then after that giving Operation Error and will disconnect.

This problem happen only after I format my pc and installe XP prof. 2002 SP2.

By the way even I am trying to uninstall winfax still i can not and there is a message appear : unable to locate the installation log file C:program fileswinfaxwfxunist.isu. uninstallation will not continue.

kindly help me in this matter.

Thanks in advance.

[abudalam]

thanks alot i will try that, hopfuly every thing will be fine.

[abudalam]

even in peak off time i have try to send, but still not sending. kindly your help in this matter will be appreciated.

[abudalam]

yes it send

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