Description

Professional WinFax remote support for Symantec WinFax PRO software

We connect remotely and can help solve any problem you might have with your WinFax software. Our flat rate service includes the following: WinFax Setup & WinFax Installation, re-installation, WinFax configuration problems, resolving WinFax error messages, sending or receiving faxes using WinFax (with a standard analog telephone line) Need an advanced or a custom WinFax solution? please contact us for rates.

How do you connect with me?

The Remote Assistance Tool we provide you allows our technicians to troubleshoot your computer by connecting to your computer via the Internet. Our tool is secure, easy to use, works through virtually all home or office firewalls, and requires no installation or configuration. All you do is download, launch the program, and click Connect. The Remote Assistance Tool is a resident memory application and does not install any applications or files on your computer.

About Security

When you run our Remote Assistance Tool and click Connect, your computer is making an outgoing connection and accessing our server. An encrypted password is used on both sides to ensure you are only connecting to our servers. Since no software is installed on your computer, the connection is only made when you click the Connect button and a technician is waiting for your connection. A technician can never access your computer unless you click the Connect button, and we are waiting to establish a connection with you.

Terms and Conditions

Unlike other support sites, we guarantee our service for 30 days. Should you encounter the same issue within 30 days we will provide service for no additional charge. By receiving technical support services from us you agree to the terms and conditions outlined in the Technical Support Agreement. Support is offered via remote assistance, private mail, and on-line chat. We do not provide telephone based support services. We connect to your computer via an easy to use remote assistance tool that we will provide you as a direct download.

We accept VISA and MASTERCARD credit cards and credit cards and payment methods accepted by PayPal, in U.S. Dollars. A PayPal account is not required to make a payment with your credit card. Our regular remote support hours are 8 AM till 4 PM Pacific (GMT -8) Monday – Friday. If no operators are available, you can still order our service and contact us with a brief description of the issue and we will contact you via e-mail.

All on-line order transactions are safe and secure, and your purchase is covered by PayPal’s Purchase Protection Program and we have a service guarantee, refund policy

Per-incident Support

Flat Rate is per incident/per computer (Some restrictions apply). An incident or problem is one user-defined problem seeking resolution. The single incident must be related to the original intent and design of the software, and does not include subsequent problems that are caused by or related to the original problem. Per-incident support will be conducted with only one customer contact. A per-incident ticket is deemed closed when a remedy, workaround, or recommendation for the installation has been offered, reasonable effort has been made to restore the operation to the original intent and design of the software, and the customer is in agreement with the resolution. GetFaxing.com does not warrant that the software used is error-free, and purchase of support does not guarantee resolution. Per-incident tickets are valid for a period of 30 days. If, after a period of 30 days you do not contact GetFaxing.com for support services, your ticket will be closed and your fees non-refunded. If we are not able to answer your question or resolve your incident within 30 days after contacting us, we refund your service fee.

Support Service Availability

Per-incident support is offered via credit card authorization only and is available Monday through Friday during normal business hours of 8 AM – 4 PM Pacific Standard Time. If weekend support or after-hours support is required, prior authorization must be coordinated through Customer Service at an agreed rate. GetFaxing.com will attempt to provide you services over a live chat session, remotely over the internet and/or by e-mail. GetFaxing.com does not provide telephone support services. Support service may not always be available in your time zone or geographic location. Support service may not always be available due to system maintenance, technician availability, or internet service disruptions.

Support Software Tools & Remote Access

GetFaxing.com will attempt to provide you services over a live chat session, remotely over the internet and/or by e-mail. GetFaxing.com does not provide telephone support services. During the services session, we may ask you to download and install certain support software on your computer. By electing to receive support, you agree to allow GetFaxing.com to use whatever support software tools are necessary to resolve your support incident.