[BillC.]

Again Thanks.

In partial response to your message, my modem is connected to com3.

Under Program Setup, Modem and Communications Devices, I highlited my modem and clicked Properties. The Common Port option identifies either Tapi or Com1. There is no listing for com3. Is Tapi and com3 one and the same?

When I highlite the modem and click on Test Com Ports, the dialogue identifies com1 and the message states “No Modem found on this Port”. The system searched further and finds the modem under com3.

If Tapi and com3 are not one and the same how do I change the port from Tapi to Com3 even though Program Setup finds the modem in com3?

[BillC.]

Thanks for your reply.

The log supplied in Post number 5 is only a portion of the full log which I thought would be too long to post. I can post the log if it would be helpful to diagnose the problem.

The drivers for the modem are the most up to date available for Windows XP. I have not tried replacing the modem. As stated in post number 1, I loaded the Fax Console from Windows and tried it with the modem. I was able to send and receive faxes without any problems. I assumed then that the modem was working properly and the problem seemed to be with Winfax.

I accessed the debug mode found in the URL you provided and ran the “Symdiag.exe” file. It produced 15 pages of data much of which seems to be repetitive. However I am not a software technician and if there was a problem in the data listed I would not be able to recognize it. Is there anything in particular I should look for in the data listing that I could post?

Although my modem worked with the Windows Fax Console should I try another anyway? Any particular brand name you could suggest that might work?

I appreciate any additional help you can provide.

[BillC.]

I have tried to receive faxes from three different fax machines all with the same unsuccessful results. I will however review the suggestions at the website offered.

Below I have included several lines extracted from the modem log showing attempts to receive a fax. Hopefully someone with more technical knowledge might be able to offer/explain what the lines mean(eg. What is TSP??)

02-07-2009 13:42:20.731 – Passthrough On
02-07-2009 13:42:20.731 – TSP Completing Async Operation(0x00010088) Status 0x00000000
02-07-2009 13:42:20.731 – TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
02-07-2009 13:42:54.512 – TSP(0000): Dropping Call
02-07-2009 13:42:54.512 – Passthrough Off
02-07-2009 13:42:54.512 – Session Statistics:
02-07-2009 13:42:54.512 – Reads : 161 bytes
02-07-2009 13:42:54.512 – Writes: 117 bytes

02-07-2009 13:59:19.778 – Interpreted response: Ring
02-07-2009 13:59:19.778 – TSP(0000): LINEEVENT: LINE_NEWCALL
02-07-2009 13:59:19.778 – TSP(0000): LINEEVENT: LINECALLSTATE_OFFERING
02-07-2009 13:59:19.778 – TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)
02-07-2009 13:59:25.778 – Recv: RING
02-07-2009 13:59:25.778 – Interpreted response: Ring
02-07-2009 13:59:25.778 – TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)
02-07-2009 13:59:30.043 – TSP(0000): Accepting Call
02-07-2009 13:59:30.043 – TSP(0000): LINEEVENT: LINECALLSTATE_ACCEPTED
02-07-2009 13:59:30.043 – TSP(0000): Entering Passthrough Mode
02-07-2009 13:59:30.043 – Passthrough On
02-07-2009 13:59:30.043 – TSP Completing Async Operation(0x00010323) Status 0x00000000
02-07-2009 13:59:30.043 – TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
02-07-2009 13:59:39.168 – TSP(0000): Dropping Call
02-07-2009 13:59:39.168 – Passthrough Off

As you can see, the call comes in, the passthrough is on, the call is connected and then the call is dropped resulting in nothing being received.

Any suggestions/ideas are welcome.

[BillC.]

No, other than the telephone, there is nothing else attached to the telephone line.

Yes, the Status dialog box comes on the screen and the word “Answering” appears within the dialog box. I get an intermittent “beep” sound but nothing comes through.

No, no entry appears in the Received Log at all.

I have tried the number of rings set to answer a call at three and four. Neither make a difference.

The update patch 10.04 updates version 10.03.

Any additional suggestion/things I could try are most welcome.

[BillC.]

Hi;

Thanks for your response.

Firstly I want to correct my statement regarding the version of WinFax I have. It is not Version 4.0 but rather Version 10.04.

My understanding is that this version is supposed to work properly with Windows XP Professional with service pack 3.

Secondly, you suggested that I provide some additional details. Could you elaborate on the kind of extra details I should include in a new posting?

Regards,

Bill C.

[BillC.]

I have used WinFax software for several years. Currently I have WinFax 4.0. I recently had to switch to another computer which is running with Windows XP Professional, service pack 3. I have installed a Smartlink 56K modem(voice, fax and data) on Com3.

I have installed the WinFax software and all seems to be working well with the exception of “receiving” any fax. Sending is not a problem. I have carried out all of the tests that I know of on the modem and all comes out positive. I installed another fax software(more simply than WinFax) on the system to test the modem for both fax sending and receiving. That software worked perfectly. I have checked all of the settings numerous times and can see nothing unusual or problematic. I am at a complete loss as to why the software is not receiving fax as it should. I should mention that it worked well on the other computer which had the same setup.

Any help with this problem is most welcome

Bill C.

[Author]

Posts