[mellen]

@Moderator wrote:

thats too bad, sorry to hear!

Sorry, Time is also money for me, and I am a little bit disappointed in the way of feedback and service of Symantic there no more normal contact possible. So I think it better I am lookin for an other softwarehouse. 😀

[mellen]

@Moderator wrote:

what if you

– uninstall Windows XP servicepack 1a
– uninstall WinFax 10.0 (if still installed)
– install WinFax 10.0 again
– install Windows XP servicepack 1a again

???

The same result. I give up!!!!! It takes to much time to install all programs again after uninstall servicepack 1.
I buy a normal fax. I lost some money to a wrong software.
I be so!!!!

??? ??? ???

[mellen]

@Moderator wrote:

even with Symantec’s suggestions with Service Pack 1 in the document listed above, you still received the error message ?
Looks like WinFax has a problem with Service Pack 1 of Windows XP.

Yes, I have:
– uninstall Windows XP servicepack 1a
– uninstall WinFax 10.0
– install Windows XP servicepack 1a again
– install WinFax 10.0 again
result with the same error messages!!

???

[mellen]

@Moderator wrote:

I would contact Symantec and ask, because I am not aware of any other solution.
They will offer money back if it does not work on your system

Here is a document from Symantec regarding Windows XP that may help,

http://service1.symantec.com/SUPPORT….5294604

I found out that, when I uninstall servicepack 1 and then install WinFax 10,0 it works oke. But when I install servicepack 1 from Windows XP again, the problem is back.
🙁

[mellen]

@Moderator wrote:

I know Symantec never tested WinFax PRO 10.0 with Windows XP, so I’m thinking this could be a problem with incompatibility with Windows XP dutch version. If you can get version 10.02 (which is supposed to be XP compatible) you can try that. Otherwise, I think the problem is the Windows XP Dutch version.

It seems I payed eur.99,99 for a programm that I not can use. Nowhere in the product information I found that WinFax is NOT compatible with the Dutch version of Windows XP.
I am very disappointed.
:angry: :angry: :angry: :angry: :angry: :angry: :angry:

[mellen]

@JohnD wrote:

is winfax pro 10.0 the english version, and windows xp english version?

Yes WinFax 10.0 is the English version, but Windows XP is the Dutch version.

[mellen]

@JohnD wrote:

Do you have any printers installed on this PC? Is it WIndows 2000 or Windows XP?
try installing a HP Laserjet printer (even if you don’t have one!) from the Control Panel/Printers icon.
once you’ve installed the printer driver, try installing WinFax again.

My system has Wndows XP the printer that is connected is a HP880C. I have disconnect the printer and install WinFax again. No other result. I have install an other printer (HP laserjet 4500 PS) and install WinFax again. No other result!!
After uninstall WinFax I have allways cleanup the registers.

I am a little bit hopeless, what can I do more????

[mellen]

@JohnD wrote:

Ok, now that we have a descriptive error message, we can try this :

(Windows 2000/Windows XP)

1. Exit the installation. Reboot system (do not start in Safe Mode)
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Administrative Tools, and double-click Services.
4. Double-click the Print Spooler service, change the Startup type to Automatic, and then click Start. The Spooler service is started.
5. Click OK, close the Services window, and then close the Control Panel.
6. Shut down and restart the computer.
7. Restart the installation of WinFax PRO.

I do not understand, The print Spooler Service have already the automatic position, And it still not works!!! 🙁

[mellen]

@JohnD wrote:

Hi,
there should be a module name with the error message. If not, what other programs have you running in the background? Have you tried installing WinFax in SAFE mode ??

1. Cancel the installation
2. Verify that Windows is set to show all files.
3. Create a temporary folder on the C drive, such as C:wfx.
4. Copy the WinFax folder from the WinFax CD to the C:wfx folder.
5. Restart the computer in Safe mode.
6. Delete Temp Files
7. Delete the WinFax folder that was created during the failed installation.
8. Run the Setup program.

Check this link for details on starting Windows in safe mode and installing WinFax in safe mode.

http://service1.symantec.com/SUPPORT….6581904

🙁 🙁 🙁 🙁

Hi there,

I have also try to install in the safe mode Following your instruction but without the result I like.
By installing in the safe mode I got the next error message:

“WinFax print processor install failed, error code ->1722”
and
“WinFax Monitor install failed error code ->1722”

🙁 🙁 🙁 🙁

[mellen]

@JohnD wrote:

also, if you get the same error(s), please list the exact error message… it should indicate a module where this general protection fault error occurs

I have try all option you give me, but I still get the same error:

a small window with the titel “WinfaxPRO program setup”
a red button with a white cross on the left site and the error message “A General Protect Fault/Exception Has Occured”.

It is not possible to fill in the fax or phone number.

regards,

Jan

[email protected]

[mellen]

Thank you for your reaction, John.

I have complete delete Winfax 10.0 and cleanup all the registry. When I try in program setup fill in the “name” and “compagny” there is no problem but when I try to fill te field for “Fax and Voice number” I get the error message.
These problem I also have by change the field “answer after” rings.
The problem appears after the (correct) modem detection by Winfax. I am using a Smartlink 56k modem.

Can you help me to correct this?

Thank you!!!

[email protected]

[Author]

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