[pp-nookchow]

You just HAD to ask huh! Actually, yes, it sends AND receives fine BUT … there are still program issues. It seems that the context menu in the program at times has receive options grayed out and when they are not, regardless of how I change receive options in the controller context menu, it will not change to disable auto receive. Sometimes it will if I change it in the program menu. I need to do a few tests and see what is and isn’t working and post back. For now, it serves my purposes. I am on the road again for a few days. Be back soon to get his right.

[pp-nookchow]

Well, all is good now. In the end, it could only be ‘fixed’ by a driver update for the Motorola SM56 Data Fax. However, looking for the updated drivers was the first thing I did before ever posting here. They simply could not be found, especially not for the modifications listed by the laptop builder, Compal. During the past week, I decided to try a driver update software. I have never been fond of them from what others say, and I have never used one before. But, I did and it wanted to update the Motorola drivers with some Dynex Modem drivers. It made no sense. Considering I just made an image of my PC, I decided to try the software and then the drivers and … IT WORKED! It beats the heck out of me. Faxes send immediately, correctly, the software works as it used to. ALL IS GOOD. I want to thank you fir your time. It is because we came no closer, yet because it sort of worked that I felt I had to try this.

For anyone else with a SM56 modem, I used the DX-M102Drivers.zip listed on the Dynex website for their Model: DX-M102 (Dynex 56K V.92 PCI Internal Data/Fax Modem).

Thanks ever so much. Fingers are crossed it keeps working after a reboot…..

[pp-nookchow]

I have not given up.I have to go out of town until next Wednesday. Back then to try some more. Thanks very much for your time.

[pp-nookchow]

Thank you very much JohnD. I will try all you suggest and post a better observation so we can determine if indeed a problem trying to connect, or trying to communicate with the modem.

As for the filter, I never thought about it. The way the DSL guy explained it to me the other day when he was here to check out a DSL line problem was that, the DSL modem is already filtered. The phone/dsl line coming to the modem and the line from the modem to the phone do not need filters. He said that only extension phones/devices not directly coming from the modem, elsewhere in the house do.

What I use is the same line out to my phone. I don’t/won’t be faxing a lot so, I just unplug the line from the modem to the phone, and move it to the laptop. But just in case, I will look around for a filter in the house, or get one and give it all a try.

Thanks again and I’ll let you know on Wednesday when I’ve had some time to try all of this.

[pp-nookchow]

About 5 seconds after shutting down the controller and winfax, everything except wfxswtch and wfxsnt40 are not running as expected. I think during a previous install, wfxmod32.exe process would not shut down until I tried to kill the process a few times. It has not happened recently. I am essentially back to where I was before trying the “WTNSETUP” suggestion which didn’t work out and actually set me back a little bit.

So, here is what occurs at this point using my last sent fax (a few minutes ago) as an example;

1. At 2155, I clicked send. It is set to send ‘now’.
2. At 2202, about 7 minutes later, while typing in a text editor (not Word), I noticed the dialer was in my task bar, it didn’t bring it up in front of the text editor. The program is set, ‘display status dialogue’ and ‘bring status dialogue to front’. Should it be in front (on top)? Took less time but still hangs awhile. (The previous fax took about 20 minutes before the dialer sent.)
3. It then sent at 9600. My send setting is set for ‘as fast as it can’. I can live with that if need be.
4. Upon completing the send, 1 page at about 30 seconds, the outbox view continued to show ‘fax waiting to be sent’, until I clicked another box. Then it appeared in my send box. That’s weird?

The fax sent before it, to Faxback, when receiving and despite making sure that auto receive is off, it still starts receiving and despite trying to cancel using the cancel button in the dialing/receiving window, it will not cancel. What to do next?

[pp-nookchow]

Right, sorry, I guess I didn’t explain. I removed previous software to avoid that problem. I used them only to see if the modem would work. I tried to remove them completely including as many traces from the registry as possible before installing Winfax again. Once thing I do notice is that when I close Winfax and the controller, the modem stays opn in task manager. Ready for new ideas. 😉

[pp-nookchow]

I was out of town for a day, haven’t given up. Unfortunately, the last idea set me back a bit. I tried it and no faxes would send at all. Trying to duplicate the previous steps/posts, for some reason, I’ve had windows BSOD’s. Reinstalled, tried to duplicate the steps but I am back to my first post, nothing going out. No error message, nothing. All I know is that it worked however long it took to start sending, that other newer fax software works, and that I am determined to make this work if at all possible. I have no specific time line to get this working although sooner is always better. 🙂

As always, thank you.

[pp-nookchow]

Some progress …
I tried everything suggested and it still hangs saying, ‘waiting to send’ for awhile. And, as before, it then says ‘fax currently being sent’ and again, no dialer dialogue and it hangs here for awhile.

This time however ….. it tried and there was an error message saying “Unexpected or no response to training on last attempt.” And then, it tried again within 5 minutes and, IT SENT THE FAX! And, the dialer dialogue screen came up too. Progress!

I decided to try again and watch everything.

I clicked send (and it was to be sent now). I saw “Fax waiting to be sent”. It was 20:06:06. At 20:11, the dialer dialogue screen came up and it sent the fax in about 12 seconds at 14400.

1) Why does it wait and hang so long before dialing/sending?
2) Because I used HP Faxback as my test fax, I was also able to see that I can receive just fine. However, why is it that ONLY in the program (the Message Manager) and not the task tray controller, that I can change from auto receive, manual receive, etc? When I do anything like that in the controller, nothing changes. Also, regardless of the setting, auto or manual that I set in the program, when I run my mouse over the controller icon in the task tray, it always says, ‘Automatic receive disabled’?

I truly appreciate your time on this.

[pp-nookchow]

I tried all.
Nothing happened when I tried ‘send test fax’ the first time; forgot to close WinFax Tools. The second time, after opening WinFax Tools, it opened WinFax when I did test fax. Unfortunately, I do not have long distance on my land line. So, I tried to send a fax to another test number. As usual, in the details windows, having clicked ‘send now’, it said ‘waiting to be sent’. If I did nothing, it would hang like that with the ‘hourglass’ for a long time.

Eventually, I went back to check, it says, ‘call canceled on last attempt‘. I never see it dialing despite having it set to bring it up when sending. I went back to the outbox 10 minutes later and it said, ‘fax currently being sent’. After hanging another 10 plus minutes, still in the outbox, the detail screen said ‘Fax not sent’ and the time was 11 minutes 17 secs, etc.

I also tried that hyperterminal test and it worked at 1) straight dialing my cell number, and 2) dialing a fax number. I don’t know enough about it to really understand how to use any information from it.

Again, thanks for trying. I know the capability is here because it works fine with a cheaper, but newer software. I also know that the modem is not ideal but one thing we haven’t discussed are the modem strings and settings. If you have more suggestions, I will keep trying if you all will.

Thanks!

[pp-nookchow]

Thanks very much for answering.

The fax just sits in the outbox waiting to be sent. I click send now and I see a black asterisk. But it never seems to connect with the dialer. It doesn’t fail, it simply doesn’t connect with the modem and sits in the outbox. I think the reason 1 fax went out, I may have set it to dial as entered.The speed was 14400 in the log. Otherwise I do not have a clue what I did to make the one earlier go through. I need to keep track of what I do but for now, I’m stuck.

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