Support

1. If you have set the number of rings to answer to 1, change the number of rings to answer to 2 or higher, some type of modems will not answer if set to 1 ring.
   
2. Check that automatically answer calls is turned on in Tools, Options, Answer. If you are using Distinctive Ring, you must enable ‘Direct Mode for Modem Communications’ for your specific modem.
   
3. Remove the USB Modem from the current USB port and re-insert it.  Wait about 30 seconds for the Windows modem driver to automatically install.  The modem should appear in Windows Control Panel under Device Manager, Modems.
   
4. Reconfigure the modem in FaxTalk. Click on Tools, Options, click Modem / Connection. Select the modem from the list on the right panel.  Click Change.  Select the correct modem and click Next. Proceed through the modem wizard to configure the fax modem.

If you continue to experience problems with the USB modem, here are some troubleshooting steps to try:

• Ensure you have installed the proper modem drivers for the operating system you are using, and as recommended by the manufacturer.  Some USB modems will not work correctly with the latest Windows 10/8/7 drivers provided with the operating system.
  
  
• Update the drivers using the “Update Driver” option in the Drivers tab of the USB Modem properties in Device Manager.  Note: Windows can sometimes update the driver with a generic (basic) version of the modem driver, and you could lose some functionality (such as Caller ID, Voice support, Distinctive Ring)
  
  
• Many USB Modems support USB 1.1 or USB 2.0 ports only. While USB 3.0 is backward compatible with USB 2.0, it may cause communication problems with some USB fax modems. Insert your USB Fax Modem into a USB 2.0 or 1.1 compatible port.  Many new machines include a USB 3.0 port. It is usually labelled as USB 3.0 or will have a blue colored port to distinguish itself from an USB 2.0 or older port.
  
  
• If you are using a powered or non-powered USB Hub, try connecting your USB Modem into an USB 2.0 or 1.1 port directly attached to the computer.
  
  
• Check your computer BIOS if any power saving features are turned on for specific USB ports. See the documentation for your system for more information concerning the BIOS settings.
  
  
  If your modem stops responding or is no longer recognized, it is possible that your USB fax modem is entering a power saving “sleep” state. Adjust your Windows power saving features specific for the USB device you are using.
  
  Go to Control Panel, Device Manager, Modems, Double-click the installed modem listed and click on the Power Management tab.  Enable “Allow this device to wake the computer” and disable “Allow the computer to turn off this device to save power.” Not all modems will have the Power Management tab option.
  
  Turn off any power saving features in Windows. Specifically, hard drive power down time and sleep modes (set to Never).
  
  You can also try disabling “USB selective suspend settings” in Windows. This setting will change the setting for all devices currently connected via the USB port. 
  
  To change Windows 10/8/7 Power Saving Settings for all USB devices:
  
  In Category View: Go to Control Panel, go to Hardware and Sound. Double click Power Options.
  In Icon Views: Go to Control Panel, Power Options.
  In Windows 10, Go to Settings, System, Power & Sleep, Additional Power Settings.
  
  Click “Change Plan Settings” for the active plan.
  Click “Change advanced power settings.”
  scroll to “USB Settings”, “USB selective suspend setting”.  Change “Setting” to “Disabled”