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FaxTalk not answering calls or initialization error 6 when using a USB fax modem

  • If you have set the number of rings to answer to 1, change the number of rings to answer to 2 or higher, some modems will not answer if set to 1 ring.
  • Remove the USB Modem from the current USB port and re-insert it.  Wait about 30 seconds for the Windows modem driver to automatically install.  The modem should appear in Windows Control Panel under Device Manager, Modems.
  • Reconfigure the modem in FaxTalk. Click on Tools, Options, click Modem. Select the modem from the list on the right panel.  Click Change.  Proceed through the modem wizard to configure the fax modem.
  • If you still have problems with the USB modem, try the following:

  • Ensure you have installed the proper modem drivers for the operating system you are using, and as recommended by the manufacturer.  Some USB modems will not work correctly with the latest Windows 10/8/7 drivers provided with the operating system.
  • Many USB Modems support USB 1.1 or USB 2.0 only. While USB 3.0 is backward compatible with USB 2.0, it may cause problems with some USB fax modems. Insert your USB Fax Modem into a USB 2.0 or 1.1 compatible port.  Most new computers include a USB 3.0 port. It is usually labelled as USB 3.0 or will have a blue colored port to distinguish itself from an USB 2.0 port.
  • If you are using a powered or non-powered USB Hub, try connecting your USB Modem into an USB 2.0 or 1.1 port directly attached to the computer.
  • It is possible that your USB fax modem is entering a power saving “sleep” state and it is no longer being recognized by FaxTalk. Adjust your Windows power saving features specific for the USB device you are using.
    Go to Control Panel, Device Manager, Modems, Double-click the installed modem listed and click on the Power Management tab.  Enable “Allow this device to wake the computer” and disable “Allow the computer to turn off this device to save power” 
  • You can also try disabling “USB selective suspend settings” in Windows, but note that this setting will change the setting for all devices currently connected via the USB port. To change Windows 10/8/7 Power Saving Settings for all USB devices:

In Category View: Go to Control Panel, go to Hardware and Sound. Double click Power Options.
In Icon Views: Go to Control Panel, Power Options.
Click “Change Plan Settings” for the active plan.
Click “Change advanced power settings”
scroll to “USB Settings”, “USB selective suspend setting”.  Change “Setting” to “Disabled”

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