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How to setup FaxTalk to use Distinctive Ring (Alternate Number Ringing) services

FaxTalk includes features to support Distinctive Ring (alternate number ringing) capabilities available in your modem regardless of whether Distinctive Ring is supported directly by the Windows operating system.

For FaxTalk to be able to utilize the Distinctive Ring features from your telephone company you must configure the FaxTalk software to identify the ring patterns your modem is reporting for incoming calls.

 

Note: Distinctive Ring is also sometimes referred as “Ident-A-Call”, “Alternate Number Ringing”, “Teen Ring”, and “Smart Call”. Distinctive Ring requires specific hardware support from the modem hardware as well as respective subscription to the Distinctive Ring service from your local phone company.

 

Determining ring patterns returned by your fax modem

 

You will need to determine what ring patterns are reported by the modem hardware for each of the incoming rings provided by your telephone service. This information will be used by FaxTalk to properly detect incoming rings and route calls based on the incoming ring pattern reported by the modem. To determine to ring patterns used by the modem, you can use a communications program such as the HyperTerminal program included with some older versions of Windows, or the Modem Doctor utility built into FaxTalk (see menu drop down Help, Modem Doctor)

 

Note: The HyperTerminal program is not included with all Windows operating systems, and may or may not be installed when the operating system was installed (its not included with Windows 8, 7 or Vista). The following instructions are based on using HyperTerminal but you can use the same basic set of instructions with any communications program.  

TeraTerm is another free terminal program that can be used.  

You can also use the built in Modem Doctor available in FaxTalk (See Help, Modem Doctor) all modem output is displayed in the Modem Doctor window.

 

To use HyperTerminal to determine the ring responses:

  1. Click Start, point to ProgramsAccessoriesCommunications, and then click HyperTerminal. The HyperTerminal folder window appears.
  2. Double-click HyperTerminal or Hypertrm.exe. The HyperTerminal window appears.
  3. Type any name for the connection in the Name field of the Connection Description dialog box.
  4. Click OK. The Phone Number dialog box appears.
  5. Type any number in the Phone Number field.
  6. Select the modem from the Connect Using drop-down list. Generally your modem will be the default selection.
  7. Click OK. The Connect dialog box appears.
  8. Click Cancel.
  9. In the blank HyperTerminal window, type ATZ and then press Enter. The modem should respond with OK. If the modem does not respond or does not respond with OK, it may not be properly configured in Windows.
  10. Type the AT command supported by your modem to enable Distinctive Ring. Please refer to your modem documentation or modem manufacturer for the commands required to enable Distinctive Ring. Most modems use AT+VDR=1 or AT+VDR=1,5 to enable Distinctive Ring reporting but some US Robotics modems use ATS41=1 and some older Rockwell modems use AT-SDR=7. If you do not know what AT command your modem uses you should contact the modem manufacturer to obtain the correct modem commands to enable Distinctive Ring. The modem should respond with OK. If the modem responds with ERROR, either you entered an incorrect command or the modem does not support the command to enable Distinctive Ring.
  11. Dial the telephone line that is connected to the modem using another phone line/cellular phone and check for the responses to the incoming rings that the modem displays in HyperTerminal.
  12. HyperTerminal should display modem messages indicating incoming rings are detected. These messages may vary depending on the manufacturer of the modem. Take note of the specific ring message displayed, as you will need to enter the message text in the FaxTalk software. Typical ring messages (depending on the modem) could be RING1 or RING A or even a series of DRON= DROF= messages.

    For example a modem may report the ring pattern for a single ring as:

    DRON=4
    DROF=5
    DRON=4
    DROF=40

    Based on this pattern you would enter DRON=4;DROF=5;DRON=4 into the FaxTalk software. If your modem reports multiple DRON/DROF messages for a single ring you will need to enter the entire DRON/DROF sequence for a single ring. Each DR message should be separated by a semi-colon (;). You would not enter the DROF=40 as this signals the time between a ring and isn't part of the actual ring pattern.

    In another example a modem may report the ring pattern for a single ring as:

    RING A

    Based on this pattern you would simply enter RING A into the FaxTalk software.

  13. For each additional Distinctive Ring line assigned by your phone company, dial the telephone line that is connected to the modem using another phone line/cellular phone once again and check for the responses to the incoming rings that the modem displays in HyperTerminal. These modem responses should be different for each Distinctive Ring line in some way. Note each of the specific ring message patterns displayed, as you will need to enter the message text in the FaxTalk software for each Distinctive Ring line.
  14. When you are done type ATZ in the HyperTerminal window and press Enter. You should receive an OK.
  15. Close HyperTerminal. A message box will appear asking if you want to disconnect. A second message box will appear asking if you want to save the session, click No.

 

How to setup FaxTalk software to use Distinctive Ring


You will need to enable the Distinctive Ring features in FaxTalk and enter the ring pattern information for your modem so that FaxTalk can correctly answer incoming calls based n Distinctive Ring.
 You'll also need to specific commands that enable Distinctive Ring.  Usually, this information is entered for you but you may need to modify these values based on specific ring patterns used by your phone company or variations of the fax modem model you are using.

 

To configure Distinctive Ring in FaxTalk:

  1.  Open the FaxTalk application.
  2. Click on the Tools menu, and then click Options.
  3. In the configuration list on the left, click on Modem.
  4. On the Modem configuration page, click Properties.
  5. Click on the Direct Mode tab on the Modem Settings dialog.
  6. Enable the Use Direct Mode for modem communications setting.
  7. Enter the initialization string for enabling Distinctive Ring required for your modem in the Distinctive Ring modem initialization string field if not already filled in. Most modems use +VDR=1,5 to enable Distinctive Ring reporting but some US Robotics modems use S41=1 and some older Rockwell modems use -SDR=7. If you do not know what AT command your modem uses you should contact the modem manufacturer to obtain the correct modem commands to enable Distinctive Ring.
  8. Based on the incoming ring patterns reported for each of your Distinctive Ring numbers that you determined using the “Determining ring patterns” instructions found earlier in this document enter the modem ring messages your modem reports when calls occur on line 1 in the Distinctive Ring Pattern 1 field. Then enter the modem ring messages your modem reports when calls occur on line 2 in the Distinctive Ring Pattern 2 field and enter the modem ring messages your modem reports when calls occur on line 3 in the Distinctive Ring Pattern 3 field.

    Note: If your modem reports multiple DRON/DROF messages for a single ring you will need to enter the entire DRON/DROF sequence for a single ring. Each DR message should be separated by a semi-colon (;) For example, DRON=4;DROF=5;DRON=4.

    For example:
    Distinctive Ring Pattern 1:  DRON=20
    Distinctive Ring Pattern 2:  DRON=4;DROF=5;DRON=4
    Distinctive Ring Pattern 3:

  9. Click OK to save the changes and close the Modem Settings dialog.
  10. In the configuration list on the left, click on Answer.
  11. On the Answer configuration page, enable the Use Distinctive Ring settings for answering incoming calls instead of the settings above setting.
  12. In the configuration list on the left, click on the plus sign next to Answer to expand the list.
  13. In the configuration list on the left, under Answer click on Distinctive Ring.
  14. On the Distinctive Ring configuration page set the desired answering options for each Distinctive Ring pattern.
    For example, if you want FaxTalk to only answer ring pattern 2 calls, then for Distinctive Ring Line 1 and Distinctive Ring Line 3 drop down options, uncheck the Automatically Answer Calls check box. For Distinctive Ring Line 2, enable the check box Automatically Answer Calls and set the appropriate number of rings to answer. Remember to configure each Distinctive Ring Line 1, Distinctive Ring Line 2 and Distinctive Ring Line 3 drop down options one at a time and select only the ring patterns you want FaxTalk to answer.
  15. Click OK to save the changes and close FaxTalk Settings.

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