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Is technical support included with a fax software purchase?

GetFaxing.com provides support for current versions of FaxTalk software with your purchase directly from the GetFaxing.com Web site.  Purchases originating from any other site do not qualify for complimentary support and are available for an additional service fee.

Support options within 180 days of purchase

If you purchased the software directly from GetFaxing.com your purchase includes 180 days of technical support via e-mail at no additional charge. For some support issues within the 180 days, we may provide Remote Support services to you at no additional charge.

Support options for purchases originating outside of GetFaxing.com

Purchases not originating from GetFaxing.com site do not qualify for complimentary support from us. We recommend you contact the original point of purchase for support options or contact us for our optional Remote Support fee based support options.

Support options after 180 days of purchase

Should you encounter any problems or have questions we can help. We provide support services via e-mail, chat and remote support service (when applicable). Contact us for options and pricing.

Trial Version support

If you require support for a trial version, please visit our support contact form.

NOTE: Remote support services are fee based services that are not included in the complimentary support period, however, support may offer this option if needed for specific cases within the complimentary support period.

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