Support, News and Updates

Support

Repair or install missing FaxTalk printer in Windows.

If for some reason the FaxTalk printer is not installed in Windows, you accidently deleted the printer, or it is not working properly you can manually install the printer using one of the methods below. An uninstall and reinstall of FaxTalk is usually not necessary.

These instructions apply to:

  • FaxTalk FaxCenter Pro 10, 9, 8
  • FaxTalk Multiline Server 10, 9, 8
  • FaxTalk Messenger Pro 10, 9, 8

The printer installed will be named after the product you are using.

NOTE: If you are using a trial version of FaxTalk it is not recommended to reinstall a trial version over an existing trial installation. This can cause the trial to expire. If you are missing the printer driver, you can manually install the printer by following these instructions.

NOTE: When adding the FaxTalk printer in Windows you will need Administrator privileges to perform some of the steps outlined in this document. The process for adding a printer in Windows is different depending on the version of Windows. Please follow the instructions for adding the FaxTalk printer specific to the version of Windows operating system you are currently using.

IMPORTANT NOTE: The FaxTalk service should to be stopped before attempting many of the manual troubleshooting methods. You can stop the FaxTalk Service via “services.msc”. Locate the FaxTalk service and right-click “Stop”.

Quick method automated FaxTalk printer driver installation/removal

  1. Open the FaxTalk installation folder (usually C:\Program Files (x86)\FaxTalk” or “C:\Program Files\FaxTalk”) and locate the FaxTalk Printer Installation Utility file “FTprnsta.exe“
  2. Start the program with Administrator privileges.
  3. If the FaxTalk printer driver is installed, you have the option of uninstalling the driver files. If the FaxTalk printer driver is not present, you will have the option of installing the FaxTalk printer.
  4. Reboot the computer when you have uninstalled, or reinstalled the FaxTalk printer driver.

Manual Installation Method Windows 10/8/7 (all versions)

To manually install the FaxTalk printer when using the Windows 10/8/7 operating system please do the following:

  1. Open the Control Panel and then click Devices and Printers.
  2. Click Add a printer to open the Add Printer Wizard, and then click Next. For Windows 10/8 you may need to select “The printer that I want isn’t listed”
  3. Select the Add a local printer option. Make sure the Use the following port: option is selected and choose the appropriate port name from the port list (e.g. FAXTALK90: (FAXTALK90) for FaxTalk version 10 or 9.0), and then click Next.
  4. Click the Have Disk button and then use the Browse button to locate the folder where the FaxTalk software is installed (the default is C:\Program Files\FaxTalk or C:\Program Files (x86)\FaxTalk) and look for the file faxtalk.inf.
  5. Select the faxtalk.inf file and click Open. Then click OK on the Install from Disk dialog. Click Next to continue.
  6. Leave the printer name as it appears (DO NOT CHANGE THE PRINTER NAME) and click Next.
    Make sure Do not share this printer is selected (The FaxTalk printer does not support the ability to be shared) and click Next.
  7. Using the Set as the default printer option option choose whether to make the FaxTalk printer the default printer for Windows (generally this option should be unchecked).
  8. Click Finish to complete the add Printer wizard.

Manual Installation Method Windows Vista (all versions)

To manually install the FaxTalk printer when using the Windows Vista operating system please do the following:

  1. Open the Printers folder by clicking Start, then click Control Panel and then click Printers.
  2. Click Add a printer to open the Add Printer Wizard, and then click Next.
  3. Select the Add a local printer option.
    Make sure the Use the following port: option is selected and choose the appropriate port name from the port list (e.g. FAXTALK90: (FAXTALK90) for FaxTalk version 10 or 9.0), and then click Next.
  4. Click the Have Disk button and then use the Browse button to locate the folder where the FaxTalk software is installed (the default is C:\Program Files\FaxTalk or C:\Program Files (x86)\FaxTalk) and look for the file faxtalk.inf.
  5. Select the faxtalk.inf file and click Open. Then click OK on the Install from Disk dialog.
  6. Click Next to continue.
  7. Leave the printer name as it appears (DO NOT CHANGE THE PRINTER NAME) and choose whether to make the FaxTalk printer the default printer for Windows (generally this setting should be unchecked). Click Next to continue.
  8. Click Finish to complete the Add Printer Wizard.

Manual Installation Method Windows XP (all versions)

To manually install the FaxTalk printer when using the Windows XP operating system please do the following:

  1. Open the Printers and Faxes folder by clicking Start, then click Control Panel and then click Printers and Faxes.
  2. Double click on the Add Printer icon or select Add Printer from the File menu to open the Add Printer Wizard.
  3. On the Welcome to the Add Printer Wizard dialog click Next.
  4. Select the Local printer attached to this computer option, make sure the Automatically detect and install my Plug and Play printer check box is NOT checked and then click Next.
  5. Make sure the Use the following port: option is selected and choose the appropriate port name from the port list (e.g. FAXTALK90: (FAXTALK90) for FaxTalk version 10 or 9.0), and then click Next.
  6. Click the Have Disk button and then use the Browse button to locate the folder where the FaxTalk software is installed (the default is C:\Program Files\FaxTalk\) and look for the file faxtalk.inf.
  7. Select the faxtalk.inf file and click Open. Then click OK on the Install from Disk dialog.
  8. Click Next to continue.
  9. Leave the printer name as it appears (DO NOT CHANGE THE PRINTER NAME) and choose whether to make the FaxTalk printer the default printer for Windows (generally this is set to No).
  10. Click Next to continue.
  11. If you are presented with an option to share the FaxTalk printer make sure Do not share this printer is selected (The FaxTalk printer does not support the ability to be shared) and click Next.
  12. Select No to Do you want to print a test page and click Next.
  13. Click Finish to complete the Add Printer Wizard.

Additional FaxTalk Printer Driver Troubleshooting

Print a test page using the FaxTalk printer driver.

You can test the FaxTalk printer driver by printing a test page. This will confirm that the driver is functioning.

Press the Windows key + R. This will open the Run command line.

Type the following in the run command line prompt:

rundll32 printui.dll PrintUIEntry /p /n"PRINTER DRIVER NAME"

Replacing PRINTER DRIVER NAME with the name and version of the FaxTalk software you are using. For example: 

FaxTalk FaxCenter Pro 10
FaxTalk FaxCenter Pro 9.0
FaxTalk Messenger Pro 10
FaxTalk Messenger Pro 9.0
FaxTalk Multiline Server 10
FaxTalk Multiline Server 9.0

To test the FaxTalk FaxCenter Pro 10 printer driver, you would type:

rundll32 printui.dll PrintUIEntry /p /n"FaxTalk FaxCenter Pro 10"

The FaxTalk printer properties dialog box will appear.

Click on the “Print Test Page” button.

The Windows test page dialog box should now appear, followed by a FaxTalk Send Dialog box, or FaxTalk Send Wizard dialog box. If the driver is working correctly, it should include the test page within the fax (and a cover sheet if selected)

NOTE: You can also open the printer properties dialog box for FaxTalk by clicking on the Printer Properties option for the FaxTalk printer. This will be found in Control Panel/Windows Settings, Devices/Printers & Scanners.

Manually remove the FaxTalk printer and printer driver via command-line.

If you cannot remove the FaxTalk printer via the Windows interface, you can use a command line to remove the FaxTalk printer and FaxTalk printer driver package.

Example to remove local printer FaxTalk FaxCenter Pro 10. Replace printer name with appropriate name and version below.

printui.exe /dl /n "FaxTalk FaxCenter Pro 10"

Example to remove driver package files for FaxTalk FaxCenter Pro 10 on 64-bit machine. Replace printer name with appropriate name and version and use x64 for 64-bit and x86 for 32-bit.

printui.exe /dd /m "FaxTalk FaxCenter Pro 10" /h "x64" /v "Type 3 - User Mode"

Missing FaxTalk printer icon in Windows

If the FaxTalk printer driver is working and appears in all your applications via the print option, but does not appear as a visible printer icon in the Control Panel/Devices and Printers then verify that the following Windows services are set to a manual startup type. If any of these services are set to disabled, the FaxTalk printer icon may not appear in the devices and printers:

Device Setup Manager (service name="DsmSvc")
Device Install Services (service name="DeviceInstall")

These services should both be set to a startup type: “Manual“.

You may need to reboot your machine for the FaxTalk printer icon to appear.

Repair the FaxTalk installation.

If the FaxTalk printer driver does not install or function properly following any of the solutions above, try using the Modify option from the Add/Remove Programs. Click your FaxTalk product in the Add/Remove Programs/Apps option. Do not click Remove. Click Modify, then click the Repair option on the next window.

IMPORTANT If you uninstall and reinstall, it is recommended you use the FaxTalk Backup Tool prior to the uninstall and backup your FaxTalk data to a FaxTalk Archive backup file (FTA). This is a precaution to any possible data loss. The reinstall will require you enter your original SERIAL NUMBER for the product you are installing and you will require your setup installation file.

no comments

Leave a reply

Recent Posts