Support

FaxTalk has the ability to interface with popular external 32 bit MAPI e-mail applications such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird and Windows Mail.  Other e-mail clients that support “Simple MAPI” may also work but have not been fully tested.  To use FaxTalk to send e-mail, you will need to enable the e-mail option in FaxTalk.

Enable the ability to send e-mail in FaxTalk

1. In the FaxTalk software, Click the Tools menu option, select Options, then Email from the list.
2. Click the option, Enable the ability for sending email in FaxTalk.
3. From the drop-down menu, select the e-mail application you want to use. (If you do not have any e-mail clients listed here, then no 32 bit MAPI clients were detected on your computer.)
4. From the drop-down menu, select the file format for fax attachments (Options are Abobe PDF, TIFF and FaxTalk native format)
5. Click Apply, then click OK.

To send email via FaxTalk send dialog box

1. Click the Send Fax option from within FaxTalk, or print your document using the FaxTalk printer driver. The Send Fax dialog should appear.
2. In the Send Fax dialog, click Phonebook, click Display, and enable Show e-mail addresses option.
3. In the Send Fax dialog, enter the recipients name and company (optional) and enter the e-mail address in the To: field or select the recipient from your contact list.
4. You can add any text in the cover sheet text area you wish to include in the e-mail. The actual cover sheet you select is not transmitted via e-mail – only the text you add to the cover sheet is sent with your e-mail message.
5. You can add any attachments to your e-mail.  Attachments will be sent as the document format you selected in the previous instructions (PDF, TIFF or FAX format).

NOTE: To send multiple e-mails, you can add recipients by entering them manually in the send screen and clicking on the Add to Recipient List icon or menu option, or you can selecting them from your contact list.  If your contact list does not show recipients with e-mail addresses, you need to click on Phonebook menu option, Display, and select “Show e-mail addresses”.

To forward a fax or voice mail from the InBox or File Cabinet folder

1. Right click a single fax or voice mail entry in your InBox folder or File Cabinet folder.
2. Select “Send to” option.
3. Select “Email address”
4. Your e-mail client should now open with your attachment (your fax or voice mail)
5. Enter the recipient in the Send To field, add any additional details and click Send.

Some limitatons

1. FaxTalk generates the e-mail message along with any attachment file and this is passed to your e-mail client. Your e-mail client actually performs the sending of the e-mail. FaxTalk does not record a log or status of your e-mail in the send,transaction or outbox logs of the FaxTalk Manager. History and status of the e-mail will appear in the specific ‘Sent’ folder of your e-mail client.
2. If your e-mail client does not automatically send the e-mail, it will appear pending in your e-mail client’s Outbox folder. You may need to adjust settings in your e-mail client to allow for automatic e-mail. See Troubleshooting section for notes on Thunderbird.
3. Some ISPs (Internet Service Providers) do not allow, or limit the sending of multiple e-mails. Please check with your ISP for more information before attempting to send “bulk” e-mail.
4. Recipients will receive the e-mail along with any attachments in the document format (PDF, TIFF, FAX) you specified within FaxTalk setup. E-mails are not sent as a fax or converted to fax.

Troubleshooting

1. A 32 bit Simple MAPI compatible e-mail client is required. FaxTalk will only communicate with a 32-bit Simple MAPI compatible e-mail client. If you are using a 64 bit e-mail client, such as the 64 bit versions of Microsoft Office – including Outlook 365, 2016, 2013 or 2010 you will not be able to send e-mail within FaxTalk user interface. Note that you can install a 32-bit e-mail client on a 64-bit Windows OS.
   
   
2. For Mozilla Thunderbird, use the config editor and verify you have the following variables set for sending e-mail using Thunderbird
   
   mapi.blind-send.enabled = true; default is true
   mapi.blind-send.warn = false; default is true, this may not appear in config editor unless you disable the warning check for “another application is attempting to send mail using your user profile.”.
   
   NOTE: Setting mapi.blind-send.warn to false prevents the warning message “another application is attempting to send mail using your user profile.”  Set to true to enable this message each time you send an e-mail from FaxTalk or other third-party application.
   
   
3. If the “Email address” option is available but not enabled (dimmed), check if you have Simple MAPI configured on your system.  The WIN.INI in your Windows folder must have a [Mail] section with the entry MAPI=1 defined.  Reboot after adding/modifying this in your WIN.INI file.  Do not make any changes, or delete any other entries in your WIN.INI file. Note that elevated (Administrator) Privileges are required to edit and save the WIN.INI file. See example WIN.INI below.
   
   
4. In some cases, a missing MAPI32.DLL or other missing or corrupt MAPI32 components could cause a problem. Verify you have a MAPI32.DLL file in your %WINDIR%\SYSTEM32 folder (usually, this is C:\WINDOWS\SYSTEM32 for 32-bit systems). If you don’t have this file there may be a problem with your e-mail application or Windows installation. 

Here is an example of a typical WIN.INI file structure with the [Mail] section and MAPI=1 entry added. Check for the MAPI=1 entry in your WIN.INI. If you are missing the MAPI=1 entry, add it in under the [Mail] section. If you are missing the [Mail] section, add it. After saving the changes to the WIN.INI file you will need to reboot the computer.

; for 16-bit app support
[Mail]
MAPI=1
CMCDLLNAME32=mapi32.dll
CMCDLLNAME=mapi.dll
CMC=1
MAPIX=1
MAPIXVER=1.0.0.1
[fonts]
[extensions]
[mci extensions]
[files]