Support

One of the following error messages may appear when there is a failure within the FaxTalk API.

• “Unable to create sendjob”
• “Initialization failed”, “Time out waiting for print job”, “Timed out waiting for print job to finish.”
• Method “PrintToAttachment” of object “IFaxTalkAPI” failed .

Please check for the following:

1. Confirm that the FTclctrl.exe program (FaxTalk Call Control) is active before you perform the merge. The applies to all versions of FaxTalk.
   
2. If you are using an older version of FaxTalk (version 7.5), the build revision of FaxTalk must be at least build 4120 (See below on checking the build version)
   
3. Confirm that the FaxTalk printer driver is installed correctly and you can successfully print a test page. See the Troubleshooting section and Printing a Test Page from the following support document. Time out waiting for print job errors can be caused by a failed or corrupt printer driver installation.

IMPORTANT: If any of these FaxAPI error messages appear while performing a merge, the FaxTalk API needs to be reinitialized before you can continue using FaxTalk and Microsoft Word again. 

We do not support older versions of FaxTalk, if you are using an older version please contact us for update pricing or visit https://www.getfaxing.com/shop

Here are two methods to reset/reinitialize the FaxTalk API:

Reset the FaxTalk API manually

1. Shut down Microsoft Word if it is open. In Windows, Start the Task Manager by typing “taskmgr” in the Run line. (Click Start, Run … type “taskmgr”, or right-click the Windows icon and select Task Manager)

2. From the Task Manager window, Click on the “Processes” Tab. In Windows 8 or higher, click the “Details” tab.

3. Locate the task “FTprnjob.exe”, if found, select it and click End Task button.

4. Locate the task “FTmsgr32.exe”, if found, select it and click End Task button.

5. In the RUN line, (Press Windows Key + R) Type:

c:\program files\FaxTalk\FTclctrl.exe /kill

If you are using 64-bit version of Windows type:

c:\program files (x86)\FaxTalk\FTclctrl.exe /kill

NOTE: if FaxTalk was installed in a different location, replace c:\program files\FaxTalk or c:\program files (x86)\FaxTalk\ with your installation path of FaxTalk. Press the Windows Key + R to open the Run Command Line.

6. Start FaxTalk from Windows or from the Word icon, “Start FaxTalk”

7. Locate and confirm that the task “FTclctrl.exe” is active and running. (See Step 2). If it is not active, you need to start it, in the run line, type:

c:\program files\FaxTalk\FTclctrl.exe 

for 64-bit Windows type:

c:\program files (x86)\FaxTalk\FTclctrl.exe

NOTE: If you installed FaxTalk in a different location, replace c:/program files/FaxTalk/ or c:\program files (x86)\FaxTalk with your installation path of FaxTalk.

Restart the Computer.

Restart the computer. (This will automatically restart the FaxTalk API and restart the FaxTalk Service) After reboot, confirm that the task “FTclctrl.exe” is active and running. If not, try starting the FaxTalk program from the desktop icon or follow step 7 above.

Unsupported versions of FaxTalk

If you are using Build 4120 of FaxTalk product version 7.5. It is recommended to update to build 4130 or higher or upgrade to the latest version of FaxTalk. Note that the software will work with older versions of FaxTalk, we can no longer provide support for versions of FaxTalk prior to version 9.0 or Microsoft Word prior to version 2013.

To confirm the the build version of FaxTalk

You can check this by clicking on the “Start FaxTalk” icon in Microsoft Word. This will open the FaxTalk Manager. Click, Help, About.

If you are using Version 7.5, you should see: Version 7.5 (Build 4130). If you do not have build 4130 (or higher), contact us for upgrade pricing to the latest version of FaxTalk.

Timeouts and print job failures when using Attachments with your Fax Merge.

If you are using attachments you must verify that FaxTalk can automatically convert the attachment format you are using.  For example, some applications that are associated with PDF (Microsoft Edge, for example) cannot automatically print to the FaxTalk printer driver and you must associate PDF to another application (like Adobe Acrobat) capable of automatic printing.  

Also see the following document regarding repairing or installing the FaxTalk printer driver